Have just retuned from Patong after having travelled there 5 times before (20/06/2007) and was very annoyed with the treatment we received on arrival at Horizon Beach Resort. We had booked and paid for our flights and accomodation in February, and when we arrived on th 10th of June from Koh Samui (Beachcomber Chaweng Beach Beautiful and no problems) we were told that they had overbooked by 20. They would upgrade us to another resort. I was travelling with my parents, who are in their late 70's and can't walk long distances, We booked in to the Horizon for the fantastic location, I had stayed there 2 years prior so i new how good the location was. They wanted us to go to Graceland Resort which was down the far end of Patong, we said no too far. so they take us to Duang something? Paradise on Rat u thit Rd no too far, Patong Resort no didn't want there so we asked for Patong Beach Hotel which is the resort we normally stay well no thats booked out??? so we ask about the sister resort at Karon. WEll yes they can fit us in there, but not once did the Guest Relations girl tell us about all the bloody steps. We put up with it for three days and didn't get the free dinner for three or free massage each that we were promised. After finally getting to Patong we had a fairly good room but would not recommend this resort to anyone. My friend has booked in for her Honeymoon so i hope that she isn't unlucky like we were. I have told her to get her agent to check her booking before she leaves, but they can say what they want over the phone can't they.
- Official Description (provided by the hotel):
- Located just across the road from Phuket's finest west-coast beach, Horizon Patong Beach Resort & Spa offers two swimming pools with a baby pool, kid's club, fitness centre, internet and games room, massage corner, reading area, 24 hours room service, sports bar with pool table, coffee shop, Italian restaurant and restaurant serving Thai, Continental and the best Indian food on the Island. ... more less
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- Also Known As:
- Horizon Patong Beach Hotel Patong
- Horizon Patong Beach Resort And Spa
- Horizon Patong Beach Resort & Spa Phuket