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“Beach front hotel” 4 of 5 stars
Review of Impiana Resort Patong Phuket

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Impiana Resort Patong Phuket
4.0 of 5 Hotel   |   41 Taweewongse Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #69 of 288 Hotels in Patong
Huddersfield
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beach front hotel”
4 of 5 stars Reviewed November 8, 2013

The Impiana is the only beach front resort in Patong. It is modern with good sized rooms and large bathrooms. Sadly the bathrooms are in need of maintenance- the only downside to the hotel. We weren't happy with ours, although it had been clearly lovely when originally installed, it needed a good scrub! The tiles. Grout, bath seals and toilet edges were dirty. We complained to the , manager and were grateful to receive an upgrade, but to be honest the new bathroom wasn't great, I chose to shower! The pool rooms are good but probably not with paying the extra for.
However the service is great, the beds are comfy, the rooms are generally very clean, the breakfasts are amazing, and the hotel is an amazing oasis of quiet amongst the madness of Patong Beach, which I can clearly say is the craziest place I have ever been.
I'd recommend heading up the beach for good local food, the hotel restaurants are quite soulless really, expensive and the food isn't authentic.
It you want nightlife, then Bang la road, has plenty! Past Bang La, is a huge shopping precinct , some good restaurants, very cosmopolitan!
But personally I liked the street food best, great chicken cooked on a side car, brilliant!
We loved this crazy crazy place.

Room Tip: Pool for the view but probably not worth the extra, cos you'll be sat around the pool or bar mos...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerImpianaPatong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, November 12, 2013
Dear Julie O,

Thank you for posting your comments on your recent stay with us. I am pleased to know you are happy with the service and the overall facilities of the hotel. We have however noted of your comments also with regards to the condition of the toilets. Rest assure, regular maintenance is in place and we will continue to upkeep the conditions of the bathroom.

We look forward to your return once again soon.

Yours sincerely,
Pin Yoo Endin Ren
Area Revenue and Front Office Manager
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484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Kuala Lumpur
1 review
5 of 5 stars Reviewed November 8, 2013

We went as a couple and we loved the hospitality and warm welcoming of the staff at Impiana Resort Patong. We were upgraded to the Junior Suite Room and we absolutely loved it. The space in the room made us feel right at home. It was a wonderful stay. The staff were really helpful as well. We had a few bugs on the headboard, being all wood, that was bound to happen, but when we requested for bug spray we were given it at once. The breakfast spread was perfect, we anticipated breakfast every morning. The location of the hotel was wonderful as we were a stone throw away from Jungceylon Mall and Bangla Road. The beach was just on the porch of the hotel and it was wonderful.
Our room was a little close to the road, and there was a bit of noise coming from passing tuktuks blaring their sound system but it was tolerable.
The only thing was the smell coming from the floor outside of the room at the right side of the porch, it smelt like collected water that has been there for some time and had a sort of bad smell that also made the living hall a bit smelly.

We are very happy with our stay and we will absolutely be returning to Impiana Patong.

Room Tip: We didn't try the Spa but room 224 was amazing.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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ManagerImpianaPatong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, November 12, 2013
Dear JoannaF,

We are pleased to hear of your enjoyable stay with us on your recent visit to Phuket. Thank you for the compliments especially highlighting on your room as well as the hospitality of our staff.

As to the bad smell, we do apologise if it has been an inconvenience to you. We have however, checked the area and ensured that there are no longer any unpleasant smell present near the room you have stayed in.

Once again, we thank you for staying with us and we look forward to your return when you next come back to Phuket.

Yours sincerely,
Pin Yoo Endin Ren
Area Revenue and Front Office Manager
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Adelaide, Australia
1 review
4 of 5 stars Reviewed November 5, 2013

Our first trip to Phuket. Fantastic location, close to all the restaurants, markets & nightlife of Patong Beach. The view from our room overlooking the pool and beach was amazing. Great setting, clean, tidy and food to die for. Some lights in the rooms weren't working. A very quiet location other than the odd fireworks from the beach which were a little noisy but didn't last long (the resort had no control of this). Being a smaller resort there was plenty of room at meal times, in the pool and at the outdoor beach bar. We would definitely recommend this resort to our friends and would stay again ourselves.

Room Tip: Room 314 on the end was roomy and quiet but was not the standard room.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerImpianaPatong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, November 12, 2013
Dear ChrisT346,

We are glad to be the chosen hotel for your stay on your very first trip to Phuket. Great to know you have enjoyed your stay here with us. We thank you for your recommendation to your friends and we certainly look forward to having your friends here with us.

Once again, thank you, and should your travel plans brings you back to Phuket, we would love to be your preferred hotel once again.

Yours sincerely,
Pin Yoo Endin Ren
Area Revenue and Front Office Manager
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Sydney, New South Wales, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 4, 2013

Nice hotel in fantastic location. Right in the thick of it yet quiet enough when you're inside. The rooms were smaller than expected though and shower was absolutely terrible. No water pressure and leaking from the top so you would get big drops of cold water on you when you shower. Rooms nicely decorated though and air con is great. Not much room to chill out, no view etc and not very private. Nice heart shaped from roses on our bed when we arrived as it is the start of our honeymoon.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerImpianaPatong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, November 12, 2013
Dear JoandAlf,

Thank you for complimenting us on our location of the hotel as well as the nicely decorated room. However, we do regret that you have felt that it was a let down on your overall stay. We have taken note of your comments regarding the shower and that rectification has been done on the room you had stayed in.

We hope that this isolated incident has not marred the overall impression of Impiana. We do look forward to your return should you next plan to visit Phuket again. Please do not hesitate to contact me directly.

Yours sincerely,
Pin Yoo Endin Ren
Area Revenue and Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 30, 2013

Hotels can be boring, as they are all the same. Impiana Resort had different layout, great oriental style and feel, a pool which is located just by the beach with sunset and a great location in Patong.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerImpianaPatong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, November 12, 2013
Dear ThomasHjertaas,

We are pleased to know that you have found the significant difference in us as a resort. Thank you for complimenting us on the location as well as the overall experience.

We look forward to your return once when you next visit Patong.

Yours sincererly,
Pin Yoo Endin Ren
Area Revenue and Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 27, 2013 via mobile

This our fourth visit to Phuket in the past 2 years and has been our most enjoyable to date as a result of the Impiana Resort. The staff are the most friendly and helpful in every aspect of their hospitality services that we have seen during my extensive travels both domestically and international.

The location is perfect for shopping, fine dining and of course the beach. The rooms are cleaned daily with every detail taken care of. The food is superb and makes a night in very enjoyable.

I will be returning again next year with my family and will be sure to stay here again and recommend the Impiana to all my friends and family.

Thank you for making this a very memorable holiday.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerImpianaPatong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, October 29, 2013
Dear Razor1966_13

Thank you for once again returning to stay with us. It is equally as enjoyable for you as well as us in having you here once more and hopefully many more times.

We are glad that you have enjoyed your stay and we look forward to your return again next year. Thank you for the recommendations. I am sure that if your family and friends are here, we will make their stay as enjoyable too.

Yours sincerely,
Pin Yoo Endin Ren
Area Revenue and Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New South Wales, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 21, 2013

2nd time we have stayed at the Impiana. The first time was so good, we had to come back again. Fabulous location, right on the beach, but in the thick of the restaurants, markets, shops, night life etc. of Patong. The hotel itself is great because of the small size, not hundreds of rooms and people. Great atmosphere, excellent and friendly staff. Unfortunately, the room we booked was not available, but lucky for us we were upgraded to a junior suite. Excellent accommodation. Check in was in true Thai style - welcome drink and cold towel to wipe away the stress of travel. Efficient and excellent staff. Great pool, great breakfasts, great everything. We ate at one their Restaurants - very tasty Italian food. I would definitely recommend this hotel if you want to stay close to everything in Patong, but have a relaxing holiday at the same time away from the hustle and bustle.

Room Tip: We booked a beach view room, more expensive, but we were willing to pay for this. I don't know w...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerImpianaPatong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, October 29, 2013
Dear Jennifer H,

Great to have you back with us. Thank you for the lovely comments on our location, atmosphere, our food and especially our staff. We are glad that we have once again made your stay a pleasant one.

We certainly look forward to you returning to Impiana once again, hopefully in the near future.

Yours sincerely,
Pin Yoo Endin Ren
Area Revenue and Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Impiana Resort Patong Phuket

Address: 41 Taweewongse Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#21 On the Beach Hotel in Patong
#25 Spa Hotel in Patong
#27 Romantic Hotel in Patong
#30 Luxury Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Impiana Resort Patong Phuket 4*
Number of rooms: 68
Official Description (provided by the hotel):
Set in a paradise surrounding, facing the beautiful Andaman sea, Impiana Resort Patong, Phuket is a boutique resort catering to your every whim and fancies. Guest accommodations offers tranquil ambiance inspired by local architecture and then there are special Impiana touches such as the local flower laid on your bed as a sign of welcome or the fruit basket for your mid morning snack. It is the simple gestures that set Impiana Resort Patong apart from its neighbours. And just when you think it can’t get any better than this, Impiana’s Swasana Spa is a haven for the mind, body and soul using the best of traditional spices to get you blissfully relaxed. ... more   less 
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Also Known As:
Impiana Resort Patong Phuket Hotel Patong
Impiana Phuket Cabana Patong

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