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“First time in Thailand” 4 of 5 stars
Review of Diamond Cliff Resort and Spa

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Diamond Cliff Resort and Spa
5.0 of 5 Resort   |   284 Prabaramee Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
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Ranked #45 of 271 hotels in Patong
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“First time in Thailand”
4 of 5 stars Reviewed July 19, 2013

We have just returned from staying at Diamond Cliff as a Family holiday. Our first impression was one of confusion when we were requested to pay our bill in full on checking in, which is a bit full in your face when you are tired & not fully sure on why this cant be done at least the next day considering we are booked in for over a week. After requesting this manager did agree and all was well, but not the greeting you expect when you first arrive. I won't be repetitive on other postings such as steep hills .. Believe me this isn't a problem if you are able bodied & if you aren't the shuttle bus is always there within 5 mins. We loved having the choice of been able to walk to restaurants, bars, shops all within 10 mins. We had breakfast several times at the Diamond & it was very good, much better than the Novotel next door which we went twice using our Accor Card. One thing which needs addressing is the Restaurants in the evening we ate once & it was soulless, with no background music & staff who looked like bored by the lack of patrons. The restaurant needs to be competitive priced with local restaurants, this in to make people stay & eat . We stayed in the Diamond suites & thought the rooms are great for size & cleanliness ( a big thank you to the housekeeping staff excellent) .Yes this Resort is older than some but I believe it's qualities are attention to detail which many of its staff try very hard to please. We visited the Merlin Beach Resort & its a beautiful Resort but its achilles heel was its too crowded & you can't walk to Patong other than paying 500-600 return trip every-time you go out when you want. We used the hotel shuttle bus to Paradise beach & I recommend this to anyone staying just a brilliant place to visit. So all in all we would stay at the Diamond Cliff again thank you

Room Tip: We had a room in the Grand wing ,great views & nice to sit on balcony in the evening
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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529 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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Moscow, Russia
Top Contributor
79 reviews 79 reviews
53 hotel reviews
Reviews in 47 cities Reviews in 47 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 8, 2013

i enjoyed this hotel . rooms was realy HUGE! the pooaly se cant rel was amazing and big.i didnt eat much there only used room service and its was great and cheap. the room view called sea view but its look like sea was 100000 km away:))u cant realy see the seaside.the location was not very good. the hotel stuff will drive u for the beach which caled"paradise beach" its nicebeach but 20min drive on tuk tuk and also the beach is very busy! this hotel is far away from everything... so location is not the best. in general i liked my stay there .

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spalding, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 7, 2013

Everyone has an opinion on where they stay and hence that's why trip adviser comes in handy and my partner and I find it a useful tool when booking our holiday. I find the comment of an earlier couple of guests quite surprising. We have just had eight nights at Diamond Cliff and I feel humble to have stayed at such a beautiful resort. We were met promptly at the airport and driven to the Resort. Its about a 40 minute drive. A lovely young educated man took us through the details. and then to our room. The room was gorgeous. Nothing like we had expected. It was evening so we didn't get a clear view of outside until next morning.
The view from our room next morning was exquisite.
Next day all new arrivals get a short personal briefing. Please keep the appointment as his advise (Noy was our representatives name) is very useful. All new arrivals get a voucher too for a kilo of fruit, from their farm shop. We found a kilo is a lot of fruit!!!

We didn't have to walk anywhere if we didn't want to. A shuttle cart was available right from where our room was to the lobby and we were always asked did we want a taxi if we were heading out. Most of the time we walked as the town is only minutes away. The first night we walked the wrong way. Its only when we stopped to talked to a couple of young lasses from Australia who said we were walking on the wrong road. We found our way round and if you walk out of the complex, turn left. Five minutes down the road, bear right onto a road which means you walk along the beach. Its a beautiful walk and cooling with the sea breeze.
The guys in the shuttle carts were there whenever we needed them. One night we came home at 2am, and they made sure someone was available to take us to the top to our room.
Walking up the hill if you don't wish to use one of the shuttle carts is blooming hard on the legs, so use them unless you are super fit. But in the heat we had, we didn't brave it.

The place has everything you need. We had our choice of pools, which we would spend many an hour relaxing and sun-bathing. One night it was around 7pm, before we left, but there was no pressure to leave. Towels are available to borrow if you want to spend a day on the beach.
The maid cleaned our room to a high standard each day, leaving us chocolates and a well equipped bathroom with toiletries. Each day we would find she made us animals out of the face clothes. Simple touches like that made us feel special.
We ate in the complex twice and that was a lunch time snack, which was beautifully prepared and fresh.
We didn't have breakfast at Diamond but speaking with other Guests, they said it was very nice.
There is a free shuttle bus from Diamond that leaves for Phuket town on the hour in the evenings, and booking in advance is advisable, as they will wait for you if you are a few minutes late, if your name is on the list.
If you call down to reception for anything, someone is there within minutes.
The service we found was top class and we have stayed in many places in our time to know what good service is.
Beware of crossing the roads as Zebra crossings mean nothing. Diamond have security who are there to see you across.

You are so close to everything if you stay here.
A taxi to town from Diamond should be no more than 200 baht.
Diamond do a free daily trip from 11am to Paradise Beach. You must go. Its a full day just chilling on the beach. There are places to eat and get a drink, and it was one of the most relaxing days, which cost nothing, only our food and drinks when we got there. We were picked up at 4pm, and brought back to Diamond.

Try and get your laundry done before you leave as its washed, ironed and packed to perfection.

Everone heads for a place called Bangla Road. .It is very popular and full of life and an eye opener. From Lady Boys to Massage girls to lots of other entertainment. You can't go wrong. The thing I would say is. You don't have to be there if you don't like that sort of thing. Its not in your face all over Phuket.

Lots of places you pass try and stop you, to eat at their Restaurant but a polite "no" is enough for them, or we would say we have just eaten.
There are a lot of places far quieter, leading off Bangla Road.
We had Thai, Indian, Chinese and English food while we were there. The food is cooked to perfection and fish plays a big part in the restaurants.
Be patient for your food as everything is cooked as its ordered.
If you decide on a having clothes made for you- believe me you will be surprised at the quality. Diamond have a fantastic tailors right across the lobby. Barter with them if you are not happy with the price as they will easily accommodate your request, until,you both agree on a price.

You will at some point get approached by Timeshare people, outside of the resort. We went to one of the meetings. All I can say is be very strict and say no, if you don't want to. However if you attend a meeting you do get a free meal out of them and I think everyone gets a free holiday out of it.


We met a lot of different people. Mostly Australians, as we could relate to them being English speaking and some of their accommodation meant they were staying so far out of the area, that's why we feel blessed that we booked Diamond Cliff.
If we go back to Phuket, I would not hesitate to stay there again and I would highly recommend this lovely place to anyone checking on Trip Adviser.

I loved the Thai people. They always have a smile on their faces. Nothing is too much trouble for them
We hope this will help anyone looking to book a break in Phuket.
Yasmin and Paul

Room Tip: We are not sure if all rooms had balconies but check yours has one. Its lovely to sit out in the mor...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2013

A very good hotel. Located away from noisiness of central Patanog. Price was quite reasonable. It's an old hotel though. reception and crew were polite and friendly. Has three shuttle bus to central Patong.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spalding, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2013

Everyone has an opinion on where they stay and hence that's why trip adviser comes in handy and my partner and I find it a useful tool when booking our holiday. I find the comment of an earlier couple of guests quite surprising. We have just had eight nights at Diamond Cliff and I feel humble to have stayed at such a beautiful resort. We were met promptly at the airport and driven to the Resort. A lovely young educated man took us through the details. and then to our room. The room was gorgeous. Nothing like we had expected. It was evening so we didn't get a clear view of outside until next morning.
The view from our room next morning was exquisite.
Next day all new arrivals get a short personal briefing. Please keep the appointment as his advise (Noy was our representatives name) is very useful.

We didn't have to walk anywhere if we didn't want to. A shuttle cart was available right from where our room was to the lobby and we were always asked did we want a taxi if we were heading out. Most of the time we walked as the town is only minutes away. The first night we walked the wrong way. Its only when we stopped to talked to a couple of young lasses from Australia who said we were walking on the wrong road. We found our way round and if you walk out of the complex, turn left. five minutes down the road, bear right onto a road which means you walk along the beach. Its a beautiful walk and cooling with the sea breeze.
The guys in the cart were there whenever we needed them. One night we came home at 2am, and they made sure someone was available to take us to the top to our room.
Walking up the hill if you don't wish to use one of the shuttle carts is blooming hard on the legs, so use them unless you are super fit. But in the heat we had, we didn't brave it.

The place has everything you need. We had our choice of pools, which we would spend many an hour relaxing and sun-bathing. One night it was around 7pm, before we left, but there was no pressure to leave.
The maid cleaned our room to a high standard each day, leaving us chocolates and a well equipped bathroom with toiletries. Each day we would find she made us animals out of the face clothes. Simple touches like that made us feel special.
We ate in the complex twice and that was a lunch time snack, which was beautifully prepared and fresh.
There is a shuttle bus from Diamond that leaves for Phuket town on the hour in the evenings, and booking in advance is advisable, as they will wait for you if you are a few minutes late, if your name is on the list.
If you call down to reception for anything, someone is there within minutes.
The service we found was top class and we have stayed in many places in our time to know what good service is.
Beware of crossing the roads as Zebra crossings mean nothing. Diamond have security who are there to see you across.

You are so close to everything if you stay here.
A taxi to town from Diamond should be no more than 200 baht.
Diamond do a daily trip from 11am - 4pm, to Paradise Beach. You must go. Its a full day just chilling on a beach. There are places to eat and get a drink, and it was one of the most relaxing days, which cost nothing, only our food and drinks when we got there.

The only thing I would say, and its not knocking Diamond in any way, is if you want your laundry done find a laundry place down the road, like we did. That was cheaper than Diamond.
Our laundry was washed and packed to perfection.

Everone heads for a place called Bangla Rd, ( I kept calling it Bollywood Road!!!).It is very popular and full of life and an eye opener. From Lady Boys to Massage girls to lots of other entertainment. You can't go wrong. The thing I would say is. You don't have to be there if you don't like that sort of thing. Its not in your face all over Phuket.

Lots of places you pass try and stop you, to eat at their Restaurant but a polite "no" is enough for them, or we would say we have just eaten.
There are a lot of places far quieter.
We had Thai, Indian, Chinese and English food while we were there. The food is cooked to perfection and fish plays a big part in the restaurants.

If you decide on a having clothes made for you- believe me you will be surprised at the quality. Diamond have a fantastic tailors right across the lobby. Barter with them if you are not happy with the price as they will easily accommodate your request, until,you both agree on a price.

You will at some point get approached by Timeshare people, outside of the resort. We went to one of the meetings. All I can say is be very strict and say no, if you don't want to. However if you attend a meeting you do get a free meal out of them and I think everyone gets a free holiday out of it.


We met a lot of different people. Mostly Aussies as we could relate to them being English speaking and some of their accommodation meant they were staying so far out of the area, that's why we feel blessed that we booked Diamond Cliff.
If we go back to Phuket, I would not hesitate to stay there again and I would highly recommend this lovely place to anyone checking on Trip Adviser.

I loved the Thai people. They always have a smile on their faces. Nothing is too much trouble
I hope this will help anyone looking to book a break in Phuket

Room Tip: Ask for a room with a balcony so you can see the sea. I am sure all the rooms offer that, but just i...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 29, 2013

My family of four stayed 3N in a Diamond Suite (triple). On arrival, we were pleasantly surprised by how the receptionist briefed us on the facilities available in the resort and personally showed us to the suite. The suite was very spacious, beds and pillows very comfortable, I appreciated the balcony area and its rack which we used for drying our swimwear because the kids were at the pool every single day. They loved the spiral slide and basketball hoops at the pool.

The highlight of the suite was a bathtub with Seaview. Well, the view was great but the tub was a bit dirty and the wooden frame of the window looked very worn out. So we only used the tub once just to try it out.

I can imagine this to be a very grand resort a decade ago. There is wood everywhere which is great but these have obviously aged. The buffet breakfast was just alright and pretty much the same each day, if I had to eat there a fourth time I would probably just do bread and fruits. We also ordered room service for dinner once, the tom yam soup, sweet and sour fish and pineapple fried rice were really good.

Overall a pleasant stay. We might come back again if they refurbish the premises.



Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airlie Beach, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 27, 2013

Great rooms large and clean , walking around can be a challenge however there is a shuttle bus ,
The big dissappointment is the restaurants for somewhere that advertises a cooking school . Not that far to outside restaurants . Nice friendly staff and the spa is great for massages .

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Diamond Cliff Resort and Spa

Address: 284 Prabaramee Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Patong
#16 Spa Hotel in Patong
#17 Luxury Hotel in Patong
#24 Romantic Hotel in Patong
#29 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:5 star — Diamond Cliff Resort and Spa 5*
Official Description (provided by the hotel):
Diamond Cliff Resort & Spa is located on the hillside of North Patong. Only few minutes away from the Patong downtown where you can enjoy night life and shopping. We have a plenty of great choice of restaurants and bars within the hotel grounds, really impressive and well designed pool areas over looking the sparkling blue sea of Andaman. All rooms type are fabulous including our Diamond Villa, all well appointed and furnished in gorgeous typically Modern-Thai furnishings. ... more   less 
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Also Known As:
Diamond Cliff Hotel Patong
Diamond Cliff Resort And Spa Patong, Phuket

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