My partner and I stayed for 3 nights in the standard "superior" room in November 2009.
Our flight was slightly delayed and we arrived at about 10:30pm. We had arranged a pickup from the airport through the hotel and our driver was waiting there for us. The car was a very modern Toyota, very spacious and we were given a icy cold hand towel to cool us down - great touch but as we discovered is pretty standard for Thailand.
The check-in was fine, we were shown the features of the resort on a map, and were shown to our room. No hassle.
The room was spacious with it's own balcony - I believe the balcony is standard across all rooms which is great as we had a brilliant view of the ocean from our window. The shower had good water pressure (thank you!). The wireless internet is expensive, and there are several PCs you can use, but you have to pay to use them too.
Buffet breakfast in the morning was your stock standard affair, but everything was nice - no issues at all. The only other time we ate in the hotel was in the Kinaree Restaurant for dinner - it's a Thai/Asian themed restaurant and I cannot recommend it enough, it was superb, even more so considering it was 'free' with our package.
There are several bars you can order light meals and drinks from, cocktails are at around 220 THB + taxes, which is pretty standard at most hotels, but about 2-3 times the price from the bars around Patong itself.
The room itself is towards the end of Patong beach, up a slight hill, it's about a 5 minute walk from where the shops/stalls start, and about a 10-15 minute walk from the central part of Patong, or a stupidly overpriced tuk tuk fare of 200 THB! We took the tuk tuk there, but walked back and jumped into the pools afterwards.
Checkout took about 5 minutes, no hassle yet again, we paid our bill and were on the way.
I would like to make a particular comment to the concern and assistance the team at the resort offered when my partner hurt his foot while walking to the jetty after breakfast. I'm not sure how he did it, but he cut his foot (he was were thongs), and it was bleeding quite badly. The security guard at the Jetty(who didn't speak English), arranged for someone to pick us up by van and take us back to the resort, then about 3 staff helped clean the cut, and bandage it up for us - they even offered to take us to the hospital but we didn't think this was necessary. Excellent attention, in a rather painful situation.
Overall I would recommend this hotel to anyone who wants to stay close enough to Patong for shopping and nightlife etc, without being in the hustle and bustle of it all.
Also to the people saying there are too many stairs I say 'bah'. Sure, there are stairs, and if you're an elderly person who has issues with it, then it's really not an issue, I'm not exactly fit and had absolutely no problems at all.
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