We walked up to the reception the first time and vowed not to do it again! There is a shuttle that ferries guests between the gate and the lobby. Staff were exceptionally friendly and helpful. We had a room the first night that looked out onto the roofs of other buildings. A real dissapointment. We called reception and they arrange a room in the Hibiscus Building, top floor, which was magnificent. The rooms are big and comfortable. Bathroom has a shower only which was not a problem for us. New management installed over the previous 3 months. We were fortunate to meet up with Olivier, the new General manager and Simon, the Food and Beverages manager, and they have great plans for the future. We will definitly be staying there again next Christmas.