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“Sea view room high up a must” 5 of 5 stars
Review of Novotel Phuket Resort

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Novotel Phuket Resort
4.0 of 5 Resort   |   Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand   |  
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Hotel amenities
Ranked #45 of 261 hotels in Patong
Sydney, Australia
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Sea view room high up a must”
5 of 5 stars Reviewed January 17, 2014

We walked up to the reception the first time and vowed not to do it again! There is a shuttle that ferries guests between the gate and the lobby. Staff were exceptionally friendly and helpful. We had a room the first night that looked out onto the roofs of other buildings. A real dissapointment. We called reception and they arrange a room in the Hibiscus Building, top floor, which was magnificent. The rooms are big and comfortable. Bathroom has a shower only which was not a problem for us. New management installed over the previous 3 months. We were fortunate to meet up with Olivier, the new General manager and Simon, the Food and Beverages manager, and they have great plans for the future. We will definitly be staying there again next Christmas.

Room Tip: Rooms in Hibuscus block, especially 817 and the 2 directly below it are the best in our opinion.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Rooms Division Manager at Novotel Phuket Resort, responded to this review, January 22, 2014
Dear Trevorsd,

Thank you for staying at Novotel Phuket Resort, and let us know afterward about your experience.
I understand you had a great stay with us since you mentioned you will visit us next year.
Rest assured Olivier, Simon, the team and I are waiting for you in order to celebrate, once again, Christmas all together as a happy family.
We truly believe we will make your stay as enjoyable as the previous recent one.
By the way, you should know we already blocked the room #817 for your next stay.

Kind regards,

Julien Otzenberger
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
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Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 15, 2014

Finally it was a company retreat. We had secured several rooms but were spread out amongst different blocks. Good news is, there is a buggy to your room should you be on the further end.

Rooms are nice and clean. I had the view of the tennis court area.

Location is a short ride from the airport. Less than an hour. Area is rather quiet and slightly away from the main road. There is also a shuttle bus to main attraction where JungCeylon is.

Recommend for anyone to do research should you prefer to stay at popular Soi Bangla area.

Overall Novotel is a nice place type of resort should you prefer some quiet alone time

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 11, 2014

I spent my honeymoon in this resort..we booked the superior room with ocean view n balcony... the view from the balcony is amazing n superb n i do highly recommend it..it is also spacious n clean..however the bathroom for the superior room doesnt have a bath which is a bit of let down!? plus the shower room has a step in it so when u take a shower the floor might b overflew with water n spread all over to the toilet area...wonder why no bath is available plus sewage smell from time to time was also annoying n really disgusting?? As for the food I believe it is really average n hotel should look for better cook chief n better quality of food so the cuisine can become really a fine one...moreover the price we got charged for the average gala dinner at new years eave is too much n doesnt really worth it..the overall event n program was average not much entertaining n fun n it started really early at around 6.00!! By 10.00 oclock ppl were really bored...I ended up with my wife going down to Patong beach to see more excitment n fun n fireworks by midnight were really fun om the beach..
Anyhow I liked the resort n its location n service however bathroom of superior room n food need a review n upgrade plus please look for solution for sewage smell...

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Rooms Division Manager at Novotel Phuket Resort, responded to this review, January 26, 2014
Dear Wassin Zein,

Thank you for staying with us at Novotel Resort during your honeymoon in Phuket.
We are glad to know you liked the hotel and the service provided.
However, please accept our apologies for the inconvenience experienced in the bathroom. Especially since we do have room with bathtub in our inventory.
Also, could you please send me at room@novotelphuket.com the room number concerned by the sewage smell so that we can address this issue and prevent future occurrence.
I believe the program proposed for New Year Eve did not entertained you as it was more likely family orientated. Rest ensured we will try next year to propose a show that meets every expectation.
Small tip should you decide to come back in Phuket for NYE; Novotel Resort offers the best view over Patong for fireworks.

Kind regards,

Julien Otzenberger
Rooms Division Manager
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Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 11, 2014

Great hotel with friendly helpful staff, good food and good location. Big rooms with fridge, the single beds are big.There is no bath.It is a steep climb to hotel but there's a free shuttle up and down the hill.
Not disabled friendly.
taxi rank at bottom of the hill and are very cheap
i would recommend this hotel i had a great time there

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2014

I with my family stayed in Novotel Resort Patong, Phuket between 07 to 10th Jan'14. It was an awesome experience as property is excellent, opposite Patong beach and near market. Services and staff were extremely cordial, always smiling and ready to do their best. Rooms are pretty clean and restaurants serves you great food. Overall it was an experience to remember and we have decided to come back again next year and are 100% sure that we will stay at Novotel. Thanks for the hospitality offered...

Stayed January 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 10, 2014

Luckily got a sea view room & it was great...i came for my honeymoon trip & it was worth to stay here.

Food was awesome.
The location overlooking the beach in Patong was nice and handy too.

My wife was so happy seeing the place.

Room Tip: ask them on the spot for sea view room.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 9, 2014

I stayed at the Novotel for 10 nights and it was a great experience! They have really great views, awesome pool, good service, good food, very close to the beach. The staff were very helpful with tourist attractions also. Overall it was perfect! And i would def recommend it to anyone who wants to go to Thailand.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Patong
#19 Luxury Hotel in Patong
#19 Romantic Hotel in Patong
#28 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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