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“New year” 3 of 5 stars
Review of Novotel Phuket Resort

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Novotel Phuket Resort
4.0 of 5 Resort   |   Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand   |  
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Ranked #32 of 283 Hotels in Patong
1 review
1 helpful vote 1 helpful vote
“New year”
3 of 5 stars Reviewed January 11, 2014

I spent my honeymoon in this resort..we booked the superior room with ocean view n balcony... the view from the balcony is amazing n superb n i do highly recommend it..it is also spacious n clean..however the bathroom for the superior room doesnt have a bath which is a bit of let down!? plus the shower room has a step in it so when u take a shower the floor might b overflew with water n spread all over to the toilet area...wonder why no bath is available plus sewage smell from time to time was also annoying n really disgusting?? As for the food I believe it is really average n hotel should look for better cook chief n better quality of food so the cuisine can become really a fine one...moreover the price we got charged for the average gala dinner at new years eave is too much n doesnt really worth it..the overall event n program was average not much entertaining n fun n it started really early at around 6.00!! By 10.00 oclock ppl were really bored...I ended up with my wife going down to Patong beach to see more excitment n fun n fireworks by midnight were really fun om the beach..
Anyhow I liked the resort n its location n service however bathroom of superior room n food need a review n upgrade plus please look for solution for sewage smell...

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Rooms Division Manager at Novotel Phuket Resort, responded to this review, January 26, 2014
Dear Wassin Zein,

Thank you for staying with us at Novotel Resort during your honeymoon in Phuket.
We are glad to know you liked the hotel and the service provided.
However, please accept our apologies for the inconvenience experienced in the bathroom. Especially since we do have room with bathtub in our inventory.
Also, could you please send me at room@novotelphuket.com the room number concerned by the sewage smell so that we can address this issue and prevent future occurrence.
I believe the program proposed for New Year Eve did not entertained you as it was more likely family orientated. Rest ensured we will try next year to propose a show that meets every expectation.
Small tip should you decide to come back in Phuket for NYE; Novotel Resort offers the best view over Patong for fireworks.

Kind regards,

Julien Otzenberger
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,689 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
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English first
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 11, 2014

Great hotel with friendly helpful staff, good food and good location. Big rooms with fridge, the single beds are big.There is no bath.It is a steep climb to hotel but there's a free shuttle up and down the hill.
Not disabled friendly.
taxi rank at bottom of the hill and are very cheap
i would recommend this hotel i had a great time there

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 11, 2014

I with my family stayed in Novotel Resort Patong, Phuket between 07 to 10th Jan'14. It was an awesome experience as property is excellent, opposite Patong beach and near market. Services and staff were extremely cordial, always smiling and ready to do their best. Rooms are pretty clean and restaurants serves you great food. Overall it was an experience to remember and we have decided to come back again next year and are 100% sure that we will stay at Novotel. Thanks for the hospitality offered...

Stayed January 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 10, 2014

Luckily got a sea view room & it was great...i came for my honeymoon trip & it was worth to stay here.

Food was awesome.
The location overlooking the beach in Patong was nice and handy too.

My wife was so happy seeing the place.

Room Tip: ask them on the spot for sea view room.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 9, 2014

I stayed at the Novotel for 10 nights and it was a great experience! They have really great views, awesome pool, good service, good food, very close to the beach. The staff were very helpful with tourist attractions also. Overall it was perfect! And i would def recommend it to anyone who wants to go to Thailand.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

Stayed at the Novotel on the 21st and 22nd of December 2013 beautiful swimming pools and nice setting with all its palm trees and liked the coffee shop for meals.
The location overlooking the beach in Patong was nice and handy too.

Room Tip: Rooms on the south side are quieter
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  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 8, 2014

We arrived at new years eve and were greatly with smiling staff all enjoying the festivities they had provided including an incredible NYE buffet dinner. Our room upon arrival was not good, no air con, terrible view and noisy teenager neighbors, however the staff were more than happy to arrange a room change the next day. Room & front desk staff were very good, friendly. Unfortunately the tour desk , although tried to be helpful , speak very bad English and hardly understand you. Therefore dealing and booking tours was difficult, they did not attempt to recommend..expect for a trainee named Rhys, he was very enthusiastic, but still with average language skills. We had a bad experience at the Old Fisherman restuarant. They host a seafood BBQ on Sunday nights, the food was very average and the staff service was dreadful. It's almost as if the are not trained in customer service...no drink service, no plate removal, etc. This restuarant should be the hotels premium venue but instead it's always empty...such a shame as it has the best spot in the hotel. The resort itself is clean, in a great location if you want to be on Patong Beach But not in the craziness that is the patong beach forefront. However not a great place if you cant walk stairs as there are a lot of them! Also we requested a King size bed, so they just put two king singles together ...which is fine except they don't have the right linen...the beds are bloody hard, like sleeping on rocks!

Room Tip: Room 228 was our final destination. In the front half of the hotel with a good view across Patong b...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Rooms Division Manager at Novotel Phuket Resort, responded to this review, January 22, 2014
Dear kath-le,

Thank you for choosing Novotel Resort for your stay in Phuket.
As you have noticed, the team and I all strive to provide friendly and efficient service.
We hope you enjoyed the festivities on New Year Eve as we wanted to make this night unique for you. And I believe it was.
However, we failed to meet your expectation while dining at Old Fisherman restaurant and I would like to apologize.
The product so as the service was not at the level previously experienced and this is why, to be honest, we need to work on a brand new concept.
I can't tell you more yet but I hope you will give us the chance to welcome you back so that you can see by yourself the change.
We'll make sure this time you get a softer king size bed with proper linen. Eventually in building 2 if you like the beautiful view over Patong from there.

Sincerely yours,

Julien Otzenberger
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Patong
#12 Romantic Hotel in Patong
#15 Luxury Hotel in Patong
#20 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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