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“Felt Spoilt” 4 of 5 stars
Review of Novotel Phuket Resort

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Novotel Phuket Resort
4.0 of 5 Resort   |   Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand   |  
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Hotel amenities
Ranked #45 of 261 hotels in Patong
Bathurst, Australia
1 review
1 helpful vote 1 helpful vote
“Felt Spoilt”
4 of 5 stars Reviewed November 8, 2013

We stayed at the Novotel Phuket for our honeymoon. From the moment we checked in with Garlyn at the front desk we were impressed by the happy gentle nature of all of the staff .. Nothing was too much trouble .. we had an ocean view room which had a magnificent view, the bed was a little hard but a call to housekeeping resulted in extra bed toppers and the rest of our stay was fine. Our room was maintained by the ever cheerful and obliging Supit .. she was just delightful.
We ate mostly at the coffee house .. All staff were there were happy, respectful and only too happy to see that we were taken care of. when we didn't have the buffet we were able to order from the menu and all food that we had was well presented and delicious. A very special thanks to Simon, Alex, Maria and Arnold and the guys who organise the shuttle service

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Room Division Manager at Novotel Phuket Resort, responded to this review, November 12, 2013
Dear Debbie,

Thank you for letting us knows about your recent experience at Novotel Phuket Resort.
We are more than glad to know you had a good time with us, especially on that special occasion.
I will definitively share your comment not only with Garlyn, Simon, Alex, Maria, Arnold, Supit and the bell team but with all our staff as well. Indeed, i am pretty sure it will serve as an encouragement to all of them in continuously striving to provide outstanding service.
Thanks again for your positive feedback and hope to see you back soon.

Regards,

Julien Otzenberger
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Zealand
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2013

I stayed 3 nights at the hotel. I was in building one just by the gate and there is a hotel shuttle to the lobby and back down. Very nice room in a Thai style. There is a nice pool to laze by and cool off in with towels for the loungers. There is a good big café for breakfast with a large selection. I booked a luxury vacations tour at the tour desk and had a good trip. The Thai restaurant had nice courses and live Thai string music. Its a large resort and the Thai people working there are very kind and helpful though there is a large corporation feel to the hotel itself.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
4 of 5 stars Reviewed November 5, 2013

Despite all the bad reviews, I found my stay enjoyable, I had a good time:

Reservation, well past experiences proved to me that I had always same issues while going through travel agents, most of my request where not respected or simply ignored. I contacted the hotel directly and my requests of non smoking and sea view were respected.

The room was not too close to the main building but the shuttle arrived shortly after I called the reception to request it.
It was a traditional Thai design room and quite frankly, I preferred it to a fully modern room that lack character.

Breakfast was ok with the choice, tasted good so it was fine for me.

Dinner at the coffee shop was a la carte, and again lots of choices and tasty food. Nice of the Chef to come and say hello and check back later if all was fine. Same with the gentleman called Simon.

Very nice drinks, at the lobby bar, with a gorgeous view of Patong Bay.


Overall I enjoyed very much my staff, staff was always smiling to me and were always helpful.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2013 via mobile

Lovely ocean view room that was very clean and comfortable. Nice pool but needs waiter service throughout the day to offer drinks etc. Two of their restaurants were closed and the buffet lunch and dinner were very average. Coffee/ tea pots were often empty at breakfast time and it seemed a hassle to staff when we asked for them to be refilled. We enjoyed staying at the quieter end of Patong beach and happy hour around the poolside bar was good but they need more tables and chairs so people can relax at the end of a hot day and enjoy their cocktails and watch the sun set. We would stay there again but felt the hotel was in money saving mode. The tour desk was excellent with very friendly staff.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Room Division Manager at Novotel Phuket Resort, responded to this review, November 9, 2013
Dear Jenny D,

Thank you for having stayed with us at Novotel Phuket Resort and let us know afterwards about your experience.
We have noted your remarks and would like to ensure you that appropriate actions have been already taken.
Indeed, all our Food and Beverage outlets are now operating and training have been reinforced in order for our employees to be more efficient and pro-active.
Thank you very much for your positive feedback with regards to our Tour desk Yindee. I will definitively share your comment with the relevant staff as i am pretty sure it will encourage them.

Thanks again for your review and we hope to see you back.

Kind Regards,

Julien Otzenberger
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 31, 2013

Very nice staff ! However my room was in building one ! Where i coul hear the renovation work going on ! I could not sleep well in this building. The property is ver nice and clean. Food was good. Rooms not sound prof.



  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Room Division Manager at Novotel Phuket Resort, responded to this review, November 2, 2013
Dear Guest,

Thank for your sharing your experience after having stayed with us at Novotel Phuket Resort.
It always a pleasure to receive positive feedback as it is encouraging us to always strive to provide friendly and efficient service.
For your information, the finalization of the project in building one is nearly completed so guest will not experience anymore noise in that area.
Thank you again for your great feedback and we do hope to welcome you back soon.

Kind regards,

Julien Otzenberger
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Patong
#19 Luxury Hotel in Patong
#19 Romantic Hotel in Patong
#28 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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