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“Beware the seafood buffet!” 1 of 5 stars
Review of Novotel Phuket Resort

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Novotel Phuket Resort
4.0 of 5 Resort   |   Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand   |  
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Hotel amenities
Ranked #44 of 278 Hotels in Patong
4.0 of 5 stars 1,587 Reviews
1 review
1 helpful vote 1 helpful vote
“Beware the seafood buffet!”
1 of 5 stars Reviewed October 4, 2013 via mobile

Both of us spent 2 days confined to our room being violently ill after the seafood buffet! We reported it the morning after the buffet but no follow up as to our well-being! Reported it again when we started to recover as we wanted to prevent others from becoming sick but no real concern. Hotel is also under renovations & one pool is closed. Otherwise it's probably an ok place to stay if you like walking up hills.

Stayed October 2013, traveled as a couple
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1,587 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
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English first
Mumbai (Bombay), India
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 4, 2013

We stayed here for 2 nights. it’s a decent place with very helpful staff. They have tennis court, which we used and enjoyed. It has free shuttles to jungceylon mall, which is very helpful. Rooms are clean and decent, sea view rooms are better. However, vintage park is little better than this in terms of room and location.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cape Town
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 2, 2013

First of all. This hotel is one of the best hotels in Patong. I have stayed here 3 times. The staff goes out of there way to make sure that everyone is happy and the guest get looked after. If you are looking for a great holiday this is the best hotel for sure.Working in a hotel myself I know that you can not make everyone happy. But some of the things that is on tripadvisor is just not so. Hotels has to get renovated so get with it. I have never ha any problems with the shuttle bus. And also never have been sick from any of there food. So come on please gest real. This is a great hotel.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed September 29, 2013 via mobile

This was our worst trip to Phuket ever. This hotel was noisy & not relaxing at all. There was jackhammering every day of our 8 day stay, from 9am to 6pm. My family all got sick on our first night after having the seafood buffet. So trying to recover in our rooms with the constant jackhammer was unbearable. The shuttle into the shopping precinct was always full & did not run frequently enough. The last run was too early at 4pm.
Our room was up 3 flights of stairs (with no lift available) we had no direct access through to the hotel lobby or pools. We are fit people, but this was just beyond annoying. Only 2 out of the 3 pools were available during our stay.
We found the staff very polite, so this would be the only positive on an otherwise dreadful stay.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bengaluru (Bangalore), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 29, 2013

Very nice location and ambience. Walking distance to the beach and shuttle service to the town center.
Rooms are a bit untidy and food not good. We all had bad gastroenteritis through out the stay.
Need to take care of the infection control.

Room Tip: Ask sea facing
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Patong, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2013

we are currently staying at the hotel. they advised when checking in that the pools are under repair but did not advise that some blocks of units are being renovated. this meant that we have jackhammering during the day and need to walk an extra 100 stairs to get to the pool area.

I understand that hotels need to be updated but its a bit rude to not be told of the issue when booking the room.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 26, 2013

I stayed in last week of August with my family on a vacation, It was bad decision.
This is worst to place to stay in Patong. Very nicely located just at the beginning of phuket beach with nice view and good property. Very poorly managed. The breakfast is awful with scratches on all cutlery. The house keeping and room service is the worst. I can share an incident , i checked in the hotel at around 3 pm, there were used and leftover lying outside the room of the patron and i came back around 11 pm after dinner still they were there. I had to call duty manager to remove the same. The staff is very slow and the hotel is also old. Badly needs renovation. The toilets in lobby are worst unclean anytime you go. You can better property around the same vicinity. The hotel has lackadaisical attitude and they don't care for guests it spoilt our very wonderful holiday. I will strictly not recommend this place not to even to my enemy.

Room Tip: Ask for Sea facing and that too newly renovated block.
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Patong
#18 Romantic Hotel in Patong
#18 Luxury Hotel in Patong
#23 Family Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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