This was our worst trip to Phuket ever. This hotel was noisy & not relaxing at all. There was jackhammering every day of our 8 day stay, from 9am to 6pm. My family all got sick on our first night after having the seafood buffet. So trying to recover in our rooms with the constant jackhammer was unbearable. The shuttle into the shopping precinct was always full & did not run frequently enough. The last run was too early at 4pm.
Our room was up 3 flights of stairs (with no lift available) we had no direct access through to the hotel lobby or pools. We are fit people, but this was just beyond annoying. Only 2 out of the 3 pools were available during our stay.
We found the staff very polite, so this would be the only positive on an otherwise dreadful stay.