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“"a great family hotel"” 4 of 5 stars
Review of Novotel Phuket Resort

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Novotel Phuket Resort
4.0 of 5 Resort   |   Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand   |  
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Hotel amenities
Ranked #45 of 278 Hotels in Patong
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“"a great family hotel"”
4 of 5 stars Reviewed August 23, 2013

We stayed at the Notovel resort in Patong for our last four days in Thailand.
After our terrible experience at the Bel Aire, this place felt like paradise.
Upon arrival we were received by a lovely French guy, who was very helpful and offered us some drinks.

Check in is usually 2pm, but Novotel was kind enough to let us check in early after our restless night from our previous Hotel.

The hotel has a great location and is only a walk or a shuttle ride away from the beach. Staff are extremely helpful and you can get room service at any time.


However there were limited choices on what one could order. The bathroom facilities were very clean and every time you left the room someone came in to clean and refill the mini bar.

This hotel probably has one of the best locations to view sunsets and sunrises.

Because the hotel was under renovation during our stay, it was often noisy in the morning from all the drilling and the maintenance man came extra early to either cut the grass or clean the balcony.

Rather than that this is a great family hotel to stay in with a central location and all the necessary facilities to make your holiday more enjoyable.

Room Tip: back rooms are a lot quieter than the ones facing the entrance
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,573 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (359)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2013 via mobile

The staff are beautiful, the security man was fantastic, special compliments to Maria and Dinglee you have made us feel very welcome, the amenities here are fantastic would re commend this motel to everyone food great service great

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 21, 2013

This hotel complex was a little difficult to rate as some of the accommodation required maintenance but the room was clean. The hotel staff if they could understand your request were helpful and the food for breakfast and the meals at night were plentiful. The pools were well maintained but they just started doing work on the pools when we were there and there was a lot of noise. The hotel is not that far out of the centre of Patong and easily accessible

Room Tip: Sea View rooms have a great view over the ocean
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiti, Larnaca, Cyprus
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 20, 2013

the hotel is to far from the main area of Phuket. Also it employes foreigners (filippino, indian people) which they do not care about the guests and they do not show the respect that other Hotel Staff show.
the worse part of our stay their was that although the hotel was full (despite the raining season) the management decided to start construction work at the pool area.
that caused a lot of complaints from the tenants due to the huge amount of noice.
I would not recomend this hotel for holidays.
it was the most horrible hotel I have ever stayed.

Room Tip: you should try novotel vintage. is in a better location than novotel resort. also sea view rooms hav...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this review, September 17, 2013
Dear Cleo D,
Thank you very much for your comments with regards to your recent stay with us.
Our location is actually our biggest asset, especially to those who prefers to be away from the hectic of Patong, but still close enough to where all the attraction and excitement of Patong is. With an undisturbed view of the Patong and Kalim Bay, and also the nightlight of Patong Central in the evening.
I regret that there were some noise disturbance during your stay, but it was all for a good cause. I am happy to inform that the upgrading works have been completed on the blocks close to where you were staying previously.
I hope that you will give us a second chance and think of us the next time you are planning your Phuket getaway.
Thank you.

Shafar Jamaludin | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 19, 2013

Stayed here in Feb 2013 for my 2nd anniversary and stayed for 3 nights. The best part is the shuttle service they provide to the centre of the city every half n hour, if you book yourself on time. The breakfast was sumptuous and had something for everyone.

The only part you need to be carefull about is the view from the room. They have different towers with different views and if you do not mention your priority on the view from the room you might just miss the beautifull view of the sea from the resort like we did. So, better mention it while making your reservations.

Overall a nice peacefull value for money deal.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this review, September 17, 2013
Dear Sahibarules,
Thank you very much for your comments about your stay with us. Truly appreciate your comments.
Our rooms at the resort comes in both Garden View and Sea View combination. As you mentioned, it is always better to make this selection at the point of booking, when you make your reservation, as both views are of different room categories.
Thank you again for your review and I hope that you will come back and stay with us again on your next Phuket Getaway.

Shafar Jamaludin | General Manager
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Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2013

From the moment we stepped into the sumptuous foyer, we were enthralled not just because of the beautiful decore and general ambience of the foyer itself, but to be greeted with those lovely Thai smiles from the check in staff and bell boys - we knew we were in for a treat.

The staff were superb - courteous and always ready to help, very professional and best of all so very genuinely friendly. We found all staff in the restaurants and bars worked to a very high standard of service. The whole complex was extremely clean. The gardens were kept immaculately and the plants inside the complex were so fresh and well cared for.

The security personnel who manned the arrival and departure of vehicles were all competent and we were always welcomed with a salute and smile every time we re-entered the hotel.

Our room was cleaned and any 'empties' replenished on a daily basis. We found the free shuttle service in and out to Patong Beach and shopping centres to be very reliable and on time and most convenient way to get to these various places. The shuttle timetable for daily pick-ups and drop-offs were frequent and there was also an internal shuttle service to and from the gate of the complex which was most useful.

The three beautifully kept swimming pools which we took advantage of. We found there was always sun-beds and umbrellas and towels available. All pool areas were planted up with tropical plants, palms and orchids and were very pleasing to the eye.

Our only regret was .......... having to leave after such an enjoyable and relaxing holiday. We would highly recommend this hotel.

Room Tip: Choose a room facing the sea and the beach as it is stunning. Perhaps elderly people would prefer a...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this review, September 17, 2013
Dear Anthony F,
Thank you very much for the lovely review of your stay with us. Truly glad that you had really enjoyed your stay with us.
Do think of us the next time you are planning your holiday. We look forward to welcoming you back to the Novotel Phuket Resort.

Shafar Jamaludin | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Patong
#18 Romantic Hotel in Patong
#19 Luxury Hotel in Patong
#23 Family Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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