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“Experience share” 5 of 5 stars
Review of Novotel Phuket Resort

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Novotel Phuket Resort
4.0 of 5 Resort   |   Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand   |  
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Hotel amenities
Ranked #27 of 285 Hotels in Patong
Koksijde, Belgium
1 review
“Experience share”
5 of 5 stars Reviewed March 26, 2013

It's our second time that we went to the Novotel and everytime it's better. Unbelievable that They are so polite, helpfull. Their customer service is splendid. The kitchen and the restaurant are very good. The rooms are every day again clean, but I mean clean. They help you with transport, etc....if you think that I am overreacting, well go and you will realize that it is the truth.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,734 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
Date | Rating
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English first
Coolangatta, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2013

We stayed at the Novotel from 16.03.13 for 7 night. We arrived at the hotel from Australia at 2am, they had a lcold towel and a welcome drink. We requested an ocean view room and were given one. The room was lovely and clean and the staff and service by everyone in the hotel was outstanding. The buffet breakfast catered for all tastes, some people on here say they rooms are "dated" we felt they were authentic, even though its on a hill the hotel shuttle were always available, if you're after a romantic setting with outstanding service this hotel is for you

Room Tip: Ask for ocean view
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 25, 2013

A nice location on a hill. Steep climb to the hotel but they have a shuttle service so not so bad. Nice pool with three levels to chill out at. The reception desk was very helpful in arranging for a late check-out. A complimentary cake was offered to us as it was one of our birthdays.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Warwick, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2013

Our third time in less than 12 months a great Hotel, great staff very clean, The location is great all within walking distance and away from the noise of the main Tourist area, at the gate of the Hotel is a cash point, Severn elleven Pharmacy all you require to make life easy, Tuk Tuk and Taxis at the gate of the Hotel and the beach just 200 yards away could not be better.

Would recomend every time, not the cheapest but you are paying for a bit of quality.

Room Tip: Rooms 217, 219 gret views
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 18, 2013

My husband and I purchased an accommodation deal through Deals.com a week ago and then contacted the Novotel to book 8 days in January 2014. The Novotel took over 24 hours to reply to my request and it was that there were "no more rooms available in January 2014". I went on the website and there were clearly plenty of vacancies. I actually rang the Reservations Manager in Phuket from Melbourne and explained that I couldn't go any time other than January 2014, as that is when our holidays are. I also explained that I had seen that there were clearly vacancies at that time. They said that it was not possible to accommodate us. I'm really disappointed about this and I believe they could have surely done more to accommodate us, given that there were plenty of rooms available. This is definitely not good customer service and probably a good reason not to stay at this hotel.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 4
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Perth Western Australia
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 17, 2013

After over 30 visits to Penang Malaysia we discovered Phuket and the Novotel Beach Resort.
From checkin the wonderful experience happened with cold towels and a cold drink and beinging escorted to our room for the next 18 nights by the front desk lady.

The room was great and we had the most wonderful view of the bay from our large balcony. The mattress was very good and we would have loved to be able to take it home with us because it was just so comfortable.

All the staff are just the best ever and from the gardener to the front office they all talk and get to know you after the second or third day. There is one special mention for our room lady Pakasorn who always went out of her way to help.

On day 2 a vase with orchids arrived and were then changed every 2 or 3 days and the ice bucket was always refilled with fresh ice for the JD every day.

The pools were always inviting and we never had a problem getting the sun lounges and towels each morning.

The gardens around the hotel are magnificent and always being looked after.

There was never a problem with the hill from the road to reception as the bell boys were always happy to help with the shuttle up or down.

Had one experience that I don't know how... It was my Birthday and I know that Hotels always photocopy the passports but this night we decided to eat in and go to the BBQ buffet. We did not book and just walked in. Halfway through our meal 3 of the wait staff walked up to the table with a cake and candles and sang Happy Birhday. My wife swears she had said nothing..

We did get to meet Mr Choo the owner of the Novotel hotels in Patong and he invited us to the guest cocktail party and he personally delivered the invite to our room. At the party we met senior staff and Shafar the general manager who is a very nice GM.

I do have one very small complaint the baked beans at breakfast are peanuts in tomato sauce and this could be a problem with someone with a peanut allergy..

So after 18 nights at the Novotel yes we will be back and have now forgotten about Penang.

Room Tip: Ask for a room that Pakasorn looks after. Block 5
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 15, 2013 via mobile

Would recommend. Came on a works event which was hosted at the hotel. Staff very attentive. Events very well organised. Convenient location for rest of Paton beach. Room very nice and quiet. Food also excellent - particularly lunch.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Patong
#11 Romantic Hotel in Patong
#14 Luxury Hotel in Patong
#17 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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