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Novotel Phuket: Traveler Reviews

4.0 of 5
Patong Beach Road, Patong, Phuket 83150, Thailand
Hotel amenities
Novotel Phuket
Ranked #26 of 238 hotels in Patong
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1,036 reviews from our community

Traveler rating
    454
    359
    147
    54
    22
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Families
288
 
Couples
444
 
Solo
39
 
Business
20
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hong Kong, China
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
“A good hotel (see below for money saving tips/ideas)”
3 of 5 stars Reviewed January 30, 2013

This is a very good hotel.

Pros: Great location, next to the beach. Friendly staff. Cheap drinks at the hotel bar during happy hour. The hotel owner and his son were very nice to us, and even gave us a 10% discount to encourage us to go on some of the tours.

Cons: There are various day tips that you can do whilst in Phuket. They include: Phi Phi island (lovely beaches & water, but crowded with many boats full of tourists), Fantasia show, and James Bond island. All these day trips are EXPENSIVE. And we booked thru the hotel. But then regretted it instantly, because if you book via the touts/shops on the any street in Phuket, you can get the same trip for 20-40% cheaper. In short, do not book your posh day trip thru the hotel, it is a rip off.

Other cons is that the hotel breakfast is quite boring and small in scope. You get bored of trying the same sausages after a few days. Lastly, they are currently installing elevators, and hopefully it should be finished sometime in 2013. But it was exhausting to have to walk 3-4 flights of stairs all the time.

Lastly, the hotel staff supervisor woman was nasty. We wanted to book an taxi to the airport on our last day. And I rang concierge and asked her to sort it out for me. Instead, they just patched my phone call DIRECT to a local taxi company and expected me to make the booking myself! With the taxi company.

In short. For the kind of money, you pay, this kind of service was not what we liked.

Lastly, Phuket is a nice place. But for the kind of money you spend, I would suggest you seriously consider other places like Cebu in the Phillipines for example. More friendly people, bettery quality beaches, lovely clear water and lots of fish in the water. Yes. If you want a sun & beach holiday, I would recommend you go to Cebu in the Phillipines;

Room Tip: Ask for block 5, near the hotel main entrance, and ask for a sea view
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Ian0345 about Novotel Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket, responded to this review
February 16, 2013
Dear Ian0345,
Warm greetings from the sunny island of Phuket.
Thank you very much for your comments with regards to your stay with us.
I have shared your comments with my team to ensure that should there be anything that they can improve, it will be done and I will personally look into these matters.
The hotel does offer organized tours and sightseeing trips through our tour desk. We provide convenience to our guests, where they do not have to search for these themselves and also we provide safety in the sense that all the services that we offer through our Tour Desk area safe and professionally organized, and most importantly, properly insured. And for such reason, they are sometimes priced slightly higher that than the street-side tour counters.
Again, thank you very much for your comments.

Shafar Jamaludin | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Ask DuvCapeTown about Novotel Phuket
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelPhuket, General Manager at Novotel Phuket, responded to this review
February 16, 2013
Dear DuvCape Town,
Warm greetings from the Novotel Phuket Resort.
My team and I are delighted to hear that you had truly enjoyed your stay with us. I know that my team are doing their best everyday to ensure that all our guests get a great experience while staying with us and your kinds words served as a great encouragement and motivation to them. Thank you again.
I look forward to having you back with us in the near future and please do not hesitate to let us know directly should you need to book us again.
Thank you.

Shafar Jamaludin | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
melbourne australia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
“Lovely staff, lovely views but the hills are the catch”
4 of 5 stars Reviewed January 29, 2013

The staff at the Novotel are really delightful and everyone has a smile for you. However- the hotel is getting pretty old now. It's really clean and sparkling but it is showing it's age.
We knew before going that the hotel is on a steep hill- no secrets there. What you don' t think about it that there isn't just hill up to the hotel- the entire hotel to go anywhere involves steps. We were fine but if you are elderly or have toddlers I think it would become tedious.

We tossed up between Novotel and B Lay Tong, and after doing a walk through of B lay i wished we had stayed there because it was new and had a lovely pool and it was on flat ground! This end of Patong beach is really good though- the beach is nicer and it is so much queiter. It is very crowded at the southern end.

Something we loved about the Novotel was the sea breezes you get due to being up high and the sunsets were magnificent. Breakfast was not as good as the Novotel bangkok which is a lot cheaper as a hotel. It was also a bit disorganised with collection of dirty plates and cutlery. This isn't the fault of the staff who were extremely obliging when asked- rather who trained them in my opinion. If you stay here I wouldn't be looking at spending any more than $150 a night or you might be disappointed. Comparing to Novotel BKK at less than half what we paid here which has great rooms, pool and new bathrooms i think they need to take a look at a refurb soon.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask intrepidaussie_8 about Novotel Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket, responded to this review
February 16, 2013
Dear intrepidaussie_8,
Warm greetings from the Novotel Phuket Resort.
Thank you very much for your kinds words and comments and the team and I greatly appreciate it.
I am glad that you had pointed out all the points where we can improve and I have shared this with my team and ensured that the people concerned have taken the steps to get them rectified. The team leaders have increased the amount of training that is being done to new team members and I can assure that it has improved since.
The location of the resort is just strategic that in addition to the great view that you get here, you will also get a nice breeze flowing into every corner of the resort as you mentioned.
Again, thank you very much for you feedback and I hope that the next time that you are back in Phuket, it will be with us again.
Thank you.

Shafar Jamaludin | General Manager
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Sydney, Australia
1 review
“Fantastic Novotel stay Phuket!”
5 of 5 stars Reviewed January 29, 2013

Novotel Phuket up the hill was a brilliant place to stay, friendly staff and the best views!! Didn't want to leave. Close to everything. The breakfast was amazing, catered for everyone. The pools were awesome and a great place to relax with privacy.

Room Tip: Sea view room... Beautiful
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Trudy P about Novotel Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket, responded to this review
February 16, 2013
Der rTrudy P,
Warmest greetings from the paradise island of Phuket.
Thank you very much for your kind words. My team and I truly appreciate your positive feedback. We are all looking forward to welcoming you back to the Novotel Phuket Resort soon.
Thank you.

Shafar Jamaludin | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crewe, United Kingdom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“great views....”
4 of 5 stars Reviewed January 28, 2013

Stayed here for couple of days.Hotel is set back off road up a very steep hill-you have been warned!!!
Rooms set in small blocks but very quiet with stunning views.Lots of dark wood which I found bit depressing but rooms are clean and cool.
Pools set over 3 levels so space for everyone with sunbeds and towels all available.
Pool bar perfect location for watching sunset with cold drink in hand!
Breakfast plentiful,tasty and lots of choice.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
Ask letsgomurphy about Novotel Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket, responded to this review
February 16, 2013
Dear letsgomurphy,
Greetings from Phuket.
Thank you very much for your kind words. My team and I greatly appreciate your feedback.
We hope to see you back with us soon so that we can show you our newly refurbished room or our deluxe room (a higher category) where it has a different set up and color scheme.
I look forward to seeing you back here soon.
Thank you.

Shafar Jamaludin | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket

Also Known As:
Novotel Phuket Hotel Patong
Novotel Phuket Hotel
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort
Novotel Phuket Patong
Address: Patong Beach Road, Patong, Phuket 83150, Thailand
Region: Thailand > Phuket > Patong
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotels in Patong
#15 Family Hotels in Patong
#17 Romantic Hotels in Patong
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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