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“My visit to the Novotel in Phuket” 5 of 5 stars
Review of Novotel Phuket Vintage Park

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Novotel Phuket Vintage Park
4.0 of 5 Hotel   |   89 Rat U Thit 200 Pee Road, Patong, Kathu, Phuket, Thailand   |  
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Ranked #24 of 278 Hotels in Patong
sydney
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“My visit to the Novotel in Phuket”
5 of 5 stars Reviewed January 15, 2014

Hi there
As all reviews will show I stay in different hotels
On 4th January till 11th January I stayed in the Novotel in Phuket,first I want say it is in one the best spots in Phuket.
The staff is the best and helpfull.
The only thing (after staying in many hotels around the world maybe some 50 different plus)
The two things I was not happy was the breakfast was terrible ,and after 1 day we went to restaurants outside the hotel.
Also on our last night there was a fight which was violent and loud ,where doors were punched and damaged.3 AM till 3.45 and we contacted the front desk to get security,but nothing.
By the way I am a gold member which says that I stay in many hotels.
In closing room very very good ,pool great,.very clean,but shower needs to be fixed for tall people.
Thank u

Room Tip: Stay close to front desk otherwise you nearly need a bicycle ,don't forget 300 rooms.
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, Manager at Novotel Phuket Vintage Park, responded to this review, February 8, 2014
Dear jixM,

Thank you for taking time to review our resort on tripadvisor as well as for your recommendation. Located on the second road of Patong, we are just 5 minutes away from the beach and about 10 minutes from the main shopping mall and night life area. Glad that you have enjoyed it.
Your feedback about breakfast is duly noted and it will be passed on to our Executive Chef. Having guest from all around the world, we are trying to please everyone. As for the door banging, rest assured that our Security Manager has been informed and that the necessary action will be taking to avoid future occurrence.
We appreciate also that you have point out our enormous swimming pool and the overall cleanliness.

jixM, we looking forward to welcome you back in your preferred resort and do not hesitate to contact me directly for any further inquiries.

Sincerely,

Nicolas Girard
Room Division Manager
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869 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
New Delhi, India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 14, 2014

Stayed at this property for 5 nights starting the 5th of Jan. First of the location is excellent if you want to be close to the Patong city centre with most places walking distance. Saves one the constant grief of 200 bhat tuk tuk rides. Public beach is about a 10 minute walk from the hotel or less. If you are the type that wants the upscale blue water quiet beach opt for a resort property in a different part of town. Hotel is large and pool is nice and big a very child friendly. Once simple restaurant that has sufficient choice as a pool side menu. For other meals choose the town.

The only downside I found at this hotel was that being a frequent stayer at the Accor chain with over 50 room nights a year this hotel seems to have a LCC system in place that makes one feel that they are flying Ryanair or Easy jet. Rollaway bed for child extra charge, Towels at pool self service no return extra charge, lose room key extra charge, Faster internet extra charge ( when I say slow i mean real slow and you could hand deliver emails faster). Such charges are normal in budget hotels of lesser brands however never run across these charges in other Novotel and this was a first. The towels bit at the pool was funny as I saw a fight almost everyday where one guest was accusing the other of taking the towel. One day a Russian Lady actually yanked the towel off from under a British Lady who apparently had occupied her chair and sent her flying!

Rooms are comfortable if you do not plan to spend a lot of time in them with TV service and net service almost non existent. Doors and walls a bit thin so light (from cracks in door) and noise do tend to filter in but no big deal.

Last but not the least and this seems to be a gripe of previous posts too and is applicable to all resorts of a certain level.....it is important to have at least one native english speaker at every shift in the hotel. Reduces the confusion. Being a frequent traveller to Phuket I knew my way around, but saw a lot of frustrated guests trying to figure the basics out with little guidance.

Room Tip: All rooms are pool facing and the rooms on the ground floor at one end have small Jaccuzis (non heat...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NPVP, Manager at Novotel Phuket Vintage Park, responded to this review, February 8, 2014
Dear DevLall,

Thank you for detailing your stay with us on Tripadvisor. Glad to hear that you have enjoyed our location, swimming pool and our children facilities. It is indeed very true.

I would like to come back to some of the extra charge mentioned. All our rooms are set with a sofa which can be modified to bed upon request. Our website clearly stipulates that superior room and deluxe room can accommodate 2 adults and 1 child. We of course allow a second child but should use the existing bedding. An extra bed can be set in our deluxe room only with extra charge. I would recommend you our Family Room for your next stay, as you have a master bedroom for the parents and a children room with bunk bed. As for the internet, it is actually free of charge everywhere within our resort. There is no extra at all.
Finally, travelling abroad can sometimes be a challenge in terms of language indeed. However, our Management has decided to have a panel a foreign staffs or trainees from various countries in addition to our Thai employees such as French, Swiss, Russian, Korean, Taiwanese, Indians, Filipinos and Indonesian. All our guests are escorted to the room by our reception team and clear explanation about hotel facilities are provided.

DevLall, we looking forward to welcome you back in your preferred resort and do not hesitate to contact me directly for any further inquiries.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com
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Melbourne, Australia
1 review
5 of 5 stars Reviewed January 12, 2014

We stayed at this hotel in December 2013. Location is great, close to the beach and the action of bangla rd etc... The staff were amazing and would help you with anything you required. The pool is sensational and the food was amazing.. If you were lucky enough to get invited to the cocktail party held by the pool, its a great evening and initiative by the hotel.. Didnt have any complaints about the hotel and have stayed at a number of various hotels in patong as we frequent thailand yearly.. Thanks to all the staff at Novotel for an enjoyable stay... look forward to staying there again

Room Tip: try and get a room that doesnt have a door between rooms. Y ou can hear youre neighbours through the...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, General Manager at Novotel Phuket Vintage Park, responded to this review, January 14, 2014
Dear Pkruegs,

Review like yours is our reward for all our efforts and an encouragement to all the staff. Thanks you very much and we truly appreciate your compliments and we are happy to have satisfied your expectations and beyond.

Do not hesitate to contact us before your next visit so we can take care of you.

Please book through our websites accorhotels.com or novotel.com/8099 for the best price guaranteed and you free admission to our very own Le Club Lounge and an array of benefits and privileges

With the kindest regards
herve.duprat@accor.com
General Manager
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Singapore, Singapore
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 12, 2014

the pool is the reason we opted staying at this hotel. it is huge, with attractive water-features the children can have fun with.

the staffs are very helpful, and attentive too. we received a complimentary birthday cake for my son who turned 2 on our second night there.

i can go on about how friendly the staffs are, and i hope you are lucky enough to meet Mr. Somyod, the waiter. He is such a great hotelier, ready to help and assist as much as he can.

patong is not really the location we like that much, what with the noise, traffic etc. however, we had everything we wanted at the hotel and there was no need to go out unless necessary.

so in all, we had a great stay.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, General Manager at Novotel Phuket Vintage Park, responded to this review, January 14, 2014
Dear Dgg a,

We are very happy to read that you enjoyed your stay with us so much, especially your children having the greatest fun in our oversized Pool.

Thank you for praising our waiter Khun Somyod and this will motivate him even more to provide a genuine friendly service

Hope you will celebrate your son third birthday with us next year and do not hesitate to let us of your return as we want to make sure we have a cake ready for that special event.

Please book through our websites accorhotels.com or novotel.com/8099 for the best price guaranteed and your free admission to our very own Le Club Lounge and an array of benefits and privileges

With the kindest regards
herve.duprat@accor.com
General Manager
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New Delhi
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 12, 2014

A great pool. Wish it wasn't so closely enclosed between different wings of the hotel. Needs a few more facilities for entertainment activities. Around 1km from Jungceylon and about 200-300m from the beach.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, General Manager at Novotel Phuket Vintage Park, responded to this review, January 13, 2014
Dear VPrim,

Thank you for very much for your feedback and we are happy that you found our pool great and our location close to the heart of Patong and even closer to the beach

Hope you will visit us again and do not hesitate to check our website novotel.com/8099 for the Best rate guaranteed

With the kindest regards
herve.dupat@accor.com
General Manager
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Adelaide, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 12, 2014

It's a fairly clean (not spotless), comfortable hotel. Staff are courteous, friendly and try to be helpful. When we were troubled by very noisy neighbours, they moved us next day to a quieter room. The walls seem to be a bit flimsy - you can hear your neighbours having a shower, turning taps on and off, closing cupboard doors etc. However, in the second room, the wi-fi didn't work and the TV reception was poor. Despite notifying these problems many times to several staff, they were not fixed. this particularly irked my 18 year old son. One lift in the area was out of action the whole time we were there which led to some long waits when it would have been quicker to get the stairs. The pool is lovely and enormous. The cocktails in the bar were the best we had in Patong. Breakfast is expensive compared to surrounding cafes. Location is close to all the action (if that's what you want i.e. the surrounding area is quite seedy, but that's Patong for you). Joining the Accor club gave us a very pleasant cocktail party for an hour on our final night and a free 15 minute massage. The fitness centre is well equipped, if on the small side. They gave us a 1 pm late checkout on request, which was helpful. The in-hotel spa gives good massages, but again is a lot more expensive than out in Patong (worth searching out the 'legit' massage places e.g. Montra in Jung Ceylon)

Room Tip: Ask for a quiet room (this can greatly depend on your neighbours). Join the Accor club (free).
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, General Manager at Novotel Phuket Vintage Park, responded to this review, January 13, 2014
Dear Ozcyclist,

We appreciate your feedback and they will help us improve our services. Sorry if some issues may have affected your satisfaction

As you mentioned in your “Room Tip” neighbors should be more considered about their next room occupants and that is why our security patrol around the hotel, especially night time.
Wifi is free all over the hotel, including the Guest bedrooms. It is true that at certain time of the day, in high demand, the network can be congested, even more when some of our Guests can use up to 3 devices per room. We are looking at alternatives to solve these problems permanently.

We are glad that you enjoyed our Le Club Lounge many benefits as well as our Spa, where one can experience an exclusive Spa experience in the hands of our professionally trained therapists.

Hope to welcome you again soon

For the best price guaranteed, do check our rates on accorhotels.com or novotel.com/8099

With the kindest regards
herve.dupat@accor.com
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Vintage Park

Address: 89 Rat U Thit 200 Pee Road, Patong, Kathu, Phuket, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#6 Family Hotel in Patong
#11 Luxury Hotel in Patong
#20 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Vintage Park 4*
Number of rooms: 303
Official Description (provided by the hotel):
Right at the heart of Patong Seaside, Novotel Phuket Vintage Park is a 4.5 stars resort featuring contemporary mixed South East Asia architecture and modern equipment. The hotel is a few steps away from shopping centers and Patong lively nightlife. The Novotel Phuket Vintage Park offers a wealth of varied activities to ensure that everyone gets the most from the site. From water-based activities in the 2,000 sqm swimming pool to aerobic classes, that cooking class to batik painting, you are free to do as you please and make of you day what you will. ... more   less 
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Also Known As:
Novotel Phuket Vintage Park Patong

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