Myself and a couple of friends stayed at this hotel from September 9 to September 20th. We booked this accommodation through Travelzoo on a very good deal. Previous to going I emailed the hotel several times to confirm our booking, arrange airport transfers, and general inquiries. I received prompt replies, assuring me everything was booked and confirmed. After leaving Phuket Airport our transfer was waiting for us only a few meters from the entrance, this was to become the first step to a wonderful stay at this Hotel. We were greeted at the Hotel by lovely staff and made to feel very Welcome. We had requested adjoining rooms, but were told none were available until the following day however we were given rooms next door to each other. The following day the room on the other side of one of pour rooms was available and by mid day we had adjoining rooms. The rooms were very clean, our linen was changed daily by very friendly helpful staff, bottled water was left daily, and one cleaner even arranged a top my friend had bought and left on her bed into a beautiful pattern, it was a lovely touch. In house movies are free, and the rooms have tea/ coffee. We went on this holiday to celebrate one of the ladies 50th birthday, and when we got home from a night out on her birthday, we arrived back into our room to find a beautiful birthday cake.. 3 plates, 3 linen napkins and 3 forks.. we were all very touched. The breakfasts were nice ( albeit some of the hot dishes at times were just only warm ) and the staff here were very polite and always smiling. The meals here in the evening were really nice too, vert tasty and beautifully presented, The pool was also great and the young staff members here were such fun and even remembered our names, always smiling. It is happy hour at the pool bar between 4 and 6.. then happy hour at the Lobby bar between 6 and 8.. suited us just fine!:-) We had several massages at the Hotel Spa and again.. the ladies who work in there are delightful, I thought I had died and gone to Heaven several times! There is free internet and free Wi Fi and even a mini mart in the hotel that is well stocked for anything you need, and once again, helpful smiling staff here to. The Hotel is exceptionally clean and nothing was ever too much trouble for the staff, from the management to the smiling helpful cleaning ladies.
Yes there were a few small things that some people may complain about, and there always is when ever you go on holidays, no matter where you go, but over all this hotel was lovely and my friends and I cant wait to save up.. (or win the lotto!) and return back to this hotel ASAP!
Thankyou to all the staff at Novotel Vintage Park for a great holiday.. "we'll be back!!":-)
just remember.. the hotel rooms have thin walls;)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 1, 2013
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We are all very happy to have succeeded in making your stay such memorable and enjoyable.
All the staff you mentioned and whom have provided such an outstanding service will feel so proud of your praises and will surely feel motivated to even perform better. Thank you for your encouragements, it means a lot
Thank you for having described our property and services in such a positive and detailed manner
I certainly hope you will holiday in phuket soon and hopefully we will not have to wait for you to win the Lotto…!!!
Hope of having the pleasure of your visit and do not hastate to contact me
With the kindest regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.