We stayed for 8 nights, overall the hotel is good, with some minor glitches.
The philippino staff on a secondment were very friendly and helpful. In particular Rachel who made every effort to remember were checking out very early (4am) and ensured we had a breakfast snack box prepared even though it was her day off prior to our check out. It was important as we had children and finding food at that time of morning would be difficult. The snack box was very basic bread and butter, no knife for the butter, apple, mandarin and a muffin. Tosh was also super friendly and made an effort to canvas the patrons every time. Katy who was at the tour desk was really helpful too. On my previous visits Thais have always been friendly, this time I could feel a real difference, their service standard had dropped considerably, they were not as helpful and friendly.
The rooms were a nice size, the shower unit was huge although the fixtures looked a bit rundown, too bad they didn't install a bath tub. They do need to control the ants infestation in the rooms. I'm sure many people bring food into hotels but somehow it's still controlled. I opened up some towels and ants were crawling around. Housekeeping was a little inconsistent, some days it would be really clean on others it looked like a really rushed job. Our glasses were washed in our sink and then placed on a face flannel to drip dry on the edge, so my son accidentally knocked a glass onto the floor, before I could move them.
They gave a complimentary 15 min massage which was great, but it was really expensive otherwise....around thb 1500 per hour when you can get it around the hotel for less than thb500.
The pool was great, big size with a swim up pool bar wanted to try the food as it looked yummy. The kids loved it, not the usual boring rectangle pool.
Hotel location is good, no need to get a taxi everything is close by.
It's great if you have children as they do not charge extra, the couch was already made up on our arrival and the bed was huge. Good for a family of four.
- Also Known As:
- Novotel Phuket Vintage Park Patong
- Official Description (provided by the hotel):
- Right at the heart of Patong Seaside, Novotel Phuket Vintage Park is a 4.5 stars resort featuring contemporary mixed South East Asia architecture and modern equipment. The hotel is a few steps away from shopping centers and Patong lively nightlife. The Novotel Phuket Vintage Park offers a wealth of varied activities to ensure that everyone gets the most from the site. From water-based activities in the 2,000 sqm swimming pool to aerobic classes, that cooking class to batik painting, you are free to do as you please and make of you day what you will. ... more less
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