I booked our April 11-16, 2014 stay in this hotel last November 2013. It was my first time in Thailand with my mom and I have many questions. Qindell the manager/owner was patient in answering my questions and he calmed my fears. He also upgraded our reservation to a Deluxe room with balcony without extra charge on the day of our arrival. All our tours were booked through the hotel and their recommendations for other activities were great. We had a late flight on our departure date, Nikita over extended late checkout until 4:00pm without extra charges. Housekeeping staff were excellent and the rooms were cleaned everyday. My 82 year old mom and I had a great time during our five day stay.