Currently staying with family.
Had a tough time with the reception staff while checking-in. I had a booking done much earlier online on which I needed some change which was denied by the staff as booking was through internet. Asked to pay full amount immediately without which not even offerred a glass of water. Waited for around an hour in lobby. Finally requested for water and were then given. Subsequently on checking-in we were given a coupon for 'welcome drink' and were told that it could be used any time during stay.
Is this the way to welcome guests...?
Needed an extra blanket as I was feeling feverish and room ac was necessary for other family members. On requesting staff, I was told that extra amount will have to be paid for that. Never heard this from any hotel staff any time in my earlier stays anywhere.
Staff is highly mechanical and lacks service attitude which is very important for any entity in hospitality industry to survive and also to grow. Staff in the CitrusCafe is of-course good and courteous.
Can not comment much about food as we are vegetarians and hardly could we gat any vegetarian item in our two breakfasts that we had so far. Suggested if vegetarian items are also provided.
- Official Description (provided by the hotel):
- Citrus Heights Patong located in the island of Phuket, on Phang Mueng Sai Kor Road, is our latest addition to the Citin group of hotels. It is a leisurely 15 minute walk to the beach and waterfront promenade and also within walking distance are a number of ethnic restaurants & pubs. The hotel is small and cozy with a total of 77 rooms with some having a mountain view. ... more less
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- Also Known As:
- Citrus Heights Patong Hotel By Compass Hospitality Phuket