Strange that this is the number one rated restaurant in Patong. We were staying in Kata so only came to Patong one day and ate at two places, this being one of them, Still, I am surprised other 'real' restaurants didn't rank above this. It is afterall, 'just' an ice cream parlor. Excuse me, Gelateria.
The ice cream sundaes are good - lots and lots of choices from ice cream to sorbet, from fresh fruit to whipped cream and chocolate. All very nicely presented and served with glass of water. Fun way to finish a meal in evening or escape the heat in the day. But the best in Patong? Hmmm.
Service not impressive and hence I gave it a 4, not a 5. Arrived and no tables were available but the staff seemed to ignore our presence - not even a Sawasdee. Finally a table opened up and we sat. Then there appeared to be a problem with customers who left without paying or paying enough and two of the three staff ran out of the shop with loud protests and much ado - and returned making a big scene again. This is a tiny cafe - so the ruckus created by the staff was the focus of everyone's attention.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 5, 2013
Report response as inappropriate
Thank you very much for your constructive feedback and we are happy that you enjoyed our ice-cream. We do apologize for the frosty welcome which- as many customer will confirm you is not our normal standard. We did check the surveillance CCTV from that day and have to admit that you are 100% right. We did not had enough staff at this time (Dec 26 2012). But since January 1 we were able to hire more staff and all runs now more smoothly again- even when we have our "rush hour" from 8pm-9pm. Again no excuse- but apologize.
We even integrated your situation now in our training program as example of how not to do.
When you come back next time please contact our manager as we would like to compensate you for your troubled experience with one of our brand new Ice-cream creations- for free.
KInd regards Wolfgang Samero - always room for improvement
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.