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“terrible service, bugs, heat, no manager” 2 of 5 stars
Review of Green Harbor Service Apartment

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Green Harbor Service Apartment
3.0 of 5 Hotel   |   168/46-48 Soi Nanairuamjai 8, Phungmuangsai Gor Rd., Patong, Kathu, Phuket 83150 , Thailand   |  
Hotel amenities
Ranked #93 of 261 hotels in Patong
Jerusalem
2 reviews
“terrible service, bugs, heat, no manager”
2 of 5 stars Reviewed April 6, 2013

We were very disappointed in this hotel, so much so that since the hotel was not refundable, we paid one night in another hotel just to escape the place. That is we paid at two places. The main problem was the girl at the front desk. We complained about bugs and she came up and sprayed and then blamed us because we brought food in. When we said that we did not have food, she said they came from neighbors who had food. Now this was a kitchenette, with pots and pans and a stove and refrigerator, so you would think it would be reasonable to bring food. The a.c. took a long time to cool the room because all the adjacent rooms were hot because no one was staying in them. The room was very nice. The pictures are true, but very few customers. We asked to see the manager several times, but the front desk lady kept making excuses. The manager was taking a shower. The manager was away. The hotel will not give you two key cards. They don't want you leaving the A.C. going when you are gone event though it takes forever to cool the room in the stifling heat. The bug problem was never taken care of. They said they were spraying the day before we left, but still the bugs.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harbor139, Manager at Green Harbor Service Apartment, responded to this review, March 22, 2014
Hello,

About the bugs, it is not easy to deal with them in Thailand.
Hot weather, tropical weather, as soon as you have food, you will attract insects here.

We try to spay but it is not always enough and the only way is to hide the food in the fridge.
In every home or building, it's the same. You have the same problem in south america for example. Hot weather, trees around etc, lot of insects attracted by food and light.

We do not give 2 room keys because some customers leave everything on when they are not in the room and waste electricity... we can not afford that.

About the AC, we fix them when needed as sometimes they get tired, as soon as we know about a problem, we call a company to come and fix it.

We try our best. :)

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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46 people have reviewed this hotel

Traveler rating
    28
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    2
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    3
See reviews for
4
18
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3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Pune, Maharashtra, India
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 15, 2013

Hotel is worth the price...nice room..equipped kitchen and microwave, computer with internet, wifi, fridge available. Bathroom were clean, staff was ok, some of them were nice..Location is pretty bad..far from the main area...hotels near patong beach are good..near to the market and the happening places in phuket..

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islamabad, Islamabad, Pakistan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2013

A nice small apartment in Patong at 10 minutes walking distance from Jungcelone and 15 minutes walk from Patong Beach. Room has every thing, including place for cooking. Better to take a motor bike on rent from reception. I love the bright sun light in the room. The only thing which I miss is the swimming pool.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed January 30, 2013

My partner and I stayed at this hotel for 5 days in December. It is not on the beach but it is less than 5mins away on a bike which you can hire from the hotel. The hotel was perfect! Everything you need and at such a good price! The manager is lovely and makes you feel like you are part of the family. Breakfast is simple but good. The room was more than big enough for the 2 of us. A large comfy bed, simple bathroom and a flatscreen tv. The room also includes cooking facilities which is handy though we never used it. There was a slight problem with ants in the room but that didn't bother us and what do you expect when staying in a tropical location. We will definitely stay again!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, England, United Kingdom
1 review
5 of 5 stars Reviewed November 14, 2012

I have spent a week on Phuket Island and the Green Harbor is from far my best experience:
-Staff are lovely
-Hotel has been recently beautifully refurbished
-I was in the Suite... Splendid!
-The lady owning and running the place has provided me with only good advices about where to go and what to do.

The only down side is the location (10 to 15 minutes from the beach) which means you should rent a scooter. Since you would have rent a scooter anyway, and as you can rent one at the hotel, it is not an issue really. At least the hotel is located in a quiet area, away from the crazy-noisy city center and Bangla road.

I will definitely go back, and am highly recommending to whoever is looking for a quiet, clean, classy but yet inexpensive hotel.

Eric from London

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Helmond, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 11, 2012

Solo traveller, stayed at the hotel end september 2012. I stayed in Patong for 4 nights at the Green Harbor hotel. it is a very good hotel with very spacious rooms and also facilities to prepare yourself a meal although restaurants are at walking distance as well. Spacious bathroom with all necessary facilities. English speaking reception and excellent breakfast included in the price. Good place for family or couples to stay. It is a 15 minute walk to patong beach and 20 minute to bangla road where all the bars are, this was one of the small downsides of the hotel. I forgot some things in my safe deposit box and they were really helpful, they kept it and I was able to collect it 3 days later. Wifi available through the hotel and also an elevator.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2012

Green Harbor Hotel is the the best hotel i have stayed at in Phuket.. Very clean the rooms have got all you need the service and starff are outstanding.. Safe for children as it is not on a busy and loud road.The bar is a great place to sit back and relax.. Beach, big shopping centre and all the bars clubs only 5 mins away.I would stay again as it has all you need at a very good price.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about Green Harbor Service Apartment

Address: 168/46-48 Soi Nanairuamjai 8, Phungmuangsai Gor Rd., Patong, Kathu, Phuket 83150 , Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Best Value Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3 star — Green Harbor Service Apartment 3*
Official Description (provided by the hotel):
Green harbor Hotel & Service Apartment is located in the city of Patong Beach on the island of Phuket in Thailand. We offer fully furnished rooms equipped with full kitchen. Flat screen tv, dining table, hair dryer, free wifi. The hotel also has a lift and a restaurant serving breakfast, lunch and dinner. 24 hrs security. Friendly staff, Green harbor Hotel & Service Apartment is located on a quiet street in Patong. ... more   less 
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Also Known As:
Green Harbor Service Apartment Patong, Phuket

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