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“Do Not Stay Here” 1 of 5 stars
Review of Issara Resort

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Issara Resort
3.0 of 5 Hotel   |   34/58 Prachanukroh Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #25 of 278 Hotels in Patong
Sydney, Australia
1 review
10 helpful votes 10 helpful votes
“Do Not Stay Here”
1 of 5 stars Reviewed January 23, 2012

The hotel has an Arabic bar under it and the noise is "VERY LOAD", the bar closes at 6am, good luck sleeping if you stay there.

Staff do not change the bed sheets, I caught them rotating the sheets, e.g. putting the dirty feet area to the head under the pillow, disgusting.

Breakfast is stale and cold, I saw the staff use dirty rags to wipe plates, cups and cutlery.

Staff do not like foreigners, I am a foreigner and understand Thai, I caught them several times talking badly about the tourists that stayed at the hotel including myself.

I was booked to go back to Phuket from the provinces in 3 weeks to meet some friends and had 4 rooms booked there, we wil NEVER return to this hotel, they even tried to cancel that booking 3 days before to give the rooms to their Russina Tour Group, we refused, let the rooms stay empty for a few days, perhaps they will learn something, but I doubt it.

Have stayed at Phuket many times before, this is by far the WORST place to stay !

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
issararesort, Manager at Issara Resort, responded to this review, September 21, 2013
Dear Angelo;

We are sorry that you had such kind of bad experiences at your stay. I believe it was mostly because of the high season rush.

I would like to inform you that Issara Resort had a management change on 15th of September 2013, there is no bar under the hotel with loud music, existing management also contains foreigners and all nations customers are important for us. Please give us a chance to show how we improved the service in Issara Resort at your next visit to Phuket.

Thank you for your understanding, we would like to see you soon.

Best Regards

Issara Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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47 reviews from our community

Traveler rating
    28
    13
    5
    0
    1
See reviews for
6
16
7
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Victoria, Australia
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 16, 2012

we stayed at issara resort for 7 nights, and it was great.the staff were very friendly, the hotel was very clean, and the air con worked a treat. great location, about 1km from patong beach, a good distance from the party scene, but close enough to enjoy what patong has to offer. pool has a great lookout to oversee patong and the beach.

Room Tip: unfortunately they all overlook other hotels.
See more room tips
  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
issararesort, Manager at Issara Resort, responded to this review, September 27, 2013
Dear Guest;

First of all, I want to thank you for your nice comments. It was a great pleasure to meet and welcome you at Issara Resort. Your comments are so valuable for us to improve our service to better everyday.

We would like to see you again soon in Phuket.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chico, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 8, 2012 via mobile

We came here after spending a night in a badly referred beach front hotel. We shopped around to about 10 different hotels and kept coming back to issara. The staff was so pleasant and accommodating. They wanted to work within our budget. It's a little noisy here because there is construction happening nearby, but that is perhaps my one complaint. Mind you this is a budget hotel, so u won't be overwhelmed by the amenities etc. but it's wonderfully clean, safe, and we got 2 free waters everyday. It's walking distance from the beach, bout 7 mins. Close to all shopping and 30 min walk to Bangla st! We love it here, for high season 1500 baht is a steal! Highly recommend issara!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed November 19, 2011 via mobile

I stayed at Issara for 10 days and while the hotel and room were clean the service was less than desirable. I felt like they were trying to rip me off any way they could. I was looking for a place to stay long term (a few months) and the price they quoted me was close to what I could get a nice condo for, I asked about renting a scooter with them and was told "I give you good price, 600 baht" and I was able to rent one down the street for 150 Baht. The hotel is was ok and not a bad place for a short stay but I wouldn't book any long term stay or use their ammenedities.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Russia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2011 via mobile

"+":
free wifi whole hotel
round-the-clock swimming pool on the roof(6th floor)
rent a bike
FRIENDLY staff

"-":
nope

*very good for its value
*guess it will be perfect location for someone
*breakfast offered for 150bht(nov2011), but we have not tried them

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Issara Resort

Address: 34/58 Prachanukroh Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#41 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3 star — Issara Resort 3*
Number of rooms: 60
Official Description (provided by the hotel):
We are a quite hotel located in the center of Phuket’s entertainment capital, Patong beach.Its location is very convenient with many leisure activities nearly including a major shopping mall, and only 5 minutes walk to the famous Patong beach.We have 60 rooms to choose. Whether it is a single bed room or twin bed room.All rooms are fully equipped with a telephone, television, safty box, hot water, refrigerator, mini-bar and air-conditioning. ... more   less 
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Also Known As:
Issara Hotel Patong
Issara Resort Patong, Phuket

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