Booked 2 nights between the Oct 2-3 for a Deluxe Pool room for me and my girlfriend, based on previous reviews here on tripadvisor and the very reasonable price. Judging by the photos posted here by other reviewers and also the hotel's website, the decor and general look of the hotel was genuine and unique, so I was happy with that and impressed. However what I wasn't impressed was the professionalism, lack of concern and ability to handle things when things don't go right.
As previously mentioned, I booked 2 nights through Agoda 2 nights before arrival and they stated availability for a Deluxe Pool room. Upon arrival they said the Deluxe Pool rooms were booked out and they only had Deluxe rooms currently available (due to the owner who was getting married at the time and he's guests took out those rooms). They said they could only give me a Deluxe room for the night, and ASSURED ME the following night I would get the Deluxe Pool room that I ALREADY PAID FOR. I was willing to compromise and said fine, so long as also I'd get reimbursed for the difference between the costs of a Deluxe Pool room and Deluxe room.
After the first night, the next morning I went to reception and checked to see if my Deluxe Pool room was ready for us to move into. Another man was working at reception and said unfortunately no and I could only stay at my current Deluxe room. No sympathy or lack of concern was shown, just basically 'deal with what you got' attitude. I pretty much got the feeling that I was in a no win situation, and gave my girlfriend a shot at trying to get a favorable outcome, but to no avail as well. After being ASSURED the night before that we'd get what we paid for and now finding out we were LIED to, we were stuck with the same deluxe room.
Another thing I found disappointing was no room service whatsoever existed during our stay. I'd expect at least new towels and the bed getting done as the minimum, but when we came back from a day out to find our room in the same state, I was shocked at the ZERO ROOM SERVICE we received.
The rooms are as they seem in the photos; unique, new, funky with that biker theme. I give credit to the styling of the rooms and the pool is available to use pretty much any time day or night. Breakfast too is commendable, its cooked on the spot and you have choices of continental breakfast. The wifi is free in every room, but its weak and slow and therefore didn't use it that much.
Overall the rooms are nice and it worked out about $AU62 a night, but the quality of service and lack of concern left me very disappointed. If they had showed sincere sympathy and apologized at the beginning for the handling of the booking, and NOT LIED and just said in most likelihood I'd had to stay at the deluxe room and refund the difference on the spot, I would have enjoyed my stay a whole lot better and not have to worry about this whole mess. Instead they just made things harder, and I ended up staying the rest of my trip at a hotel not too far away (Deevana Spa & Resort) which was just a few dollars extra but was miles better in quality of service, better room and facilities. I firmly believe that as a guest you're not just paying for the room, but an overall package and while I was impressed with Nicky's Handlebar's rooms, the service was simply unacceptable.
WILL NOT STAY HERE AGAIN.
- Also Known As:
- Nicky's Handlebar Hotel Patong, Phuket
- Official Description (provided by the hotel):
- At Nicky's Handlebar Hotel, we've taken extra care in giving each room its very own unique features and characteristics. On some, you'll find different painted themes while others have elaborate wall sculptures. Headboards, bathroom furnishings, and even the toilet are themed in a fashion that would appeal to bikers, as well as just about everybody else! ... more less
- Reservation Options:
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