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“Surprisingly Nice” 5 of 5 stars
Review of Casa Del M, Patong Beach

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Casa Del M, Patong Beach
3.5 of 5 Hotel   |   14 Prabaramee Soi 3, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #71 of 278 Hotels in Patong
San Francisco, CA
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
39 helpful votes 39 helpful votes
“Surprisingly Nice”
5 of 5 stars Reviewed December 12, 2013

I expected this hotel to be humble based on the price but it was amazing value. The rooms were HUGE with nice amenities. I even liked the view of the city rooftops and the pool. The staff was really friendly and helpful especially the night watch man at the front desk and the American concierge. We even walked downtown which saved us taxi fare. Overall, I could've stayed there for weeks comfortably. My only complaint is that the wifi was intermittent.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelM, Manager at Casa Del M, Patong Beach, responded to this review, December 14, 2013
Thank you for your recent review! We greatly appreciate your recognition of our hard working staff. Glad you enjoyed our spacious rooms. we have just hired an IT specialist to sort out the internet issues. We are very happy you enjoyed your stay and hope to see you again in the near future!

Ryan Doran
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275 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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  • Any
English first
sydney australia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 12, 2013

Well if you must stay in Patong this may be one of the better choices. Helpful staff, good if basic breakfast, great view from the restaurant at night. Only 10 min walk down to Patong beach. Older wing might be better to stay in - as the balconies and pool view look better than the new wing.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelM, Manager at Casa Del M, Patong Beach, responded to this review, December 14, 2013
Hello Travman,

Thank you for taking the time to review our resort. Our staff work hard to make sure our guests are happy with our service and facilities.

Hope to see you on your next trip to Phuket

Cheers,

Ryan Doran
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Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 6, 2013 via mobile

We purchased a scoopon voucher online and we were very content with this hotel. We stayed for a total of 10 days, there are a lot of pros, like housekeeping was completed extremely well, the rooms were very clean and the room was spacious. There was not a speck of dust or such in our room. The breakfast and dinner at the restaurant upstairs was great with a beautiful view, prices were okay too. There was an air conditioner in the room so you didn't have to worry about the extreme heat. The beds were very comfortable to sleep in and very tidy. The pool is very clean and not busy most of the time. It is also close by to Junceylon, a very big shopping centre. A taxi to Jungceylon from the hotel, cost around 200 baht one way (which is about $6-7 aud) The only cons were that the television antenna was blurry throughout our stay and it was very hard to see the shows/movies. Also, it is very far from Phuket Airport (1-1.5 hours), which is disadvantageous in a way, as taxi prices were quite pricey. Most staff also did not speak English or speak it well, so it was often hard to talk to them. Overall this hotel is fabulous, service and everything was great. It really made us feel at home. It is great value for money, special mentions to all the hotel staff who were very great especially BeeBee, Kevin, Ryan and Poh etc. who made our stay great!

  • Stayed December 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelM, Guest Relations Manager at Casa Del M, Patong Beach, responded to this review, December 10, 2013
Hello Suzy,

Thank you very much for such a wonderful review! it was our honor and privilege to have you stay with us. We are delighted to hear you had such an amazing experience, and would like to thank you for recognizing our hard working staff. We look forward to welcoming you back to the Casa Del M Resort for another excellent stay!

Cheers

Ryan Doran

Guest Relations
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2013

The moment we had arrived we were greeted by Phorn and her staff with big smiles. Nothing was to much trouble for them. Ryan the event coordinator was always on hand to help anybody that needed advise or help in anyway. The staff even helped us learn to speak Thai as they knew we were trying to learn new words each day, The hotel is very modern, clean and well appointed. We could not have wished to have stayed in a better place and would ensure to anyone going there they would not be disappointed. Even tho we were not in the heart of the night life area, the hotel has a shuttle bus and motor bike hire for guests to use. The room was spacious, modern, clean and the bed very comfortable. The breakfast was great as were the meals served in the roof top restaurant. We would highly recommend Casa Del M to anyone wanting to go away and be spoilt. Also a special thanks to Pearl and her father for making our holiday stay very special. Swadee kai /crup

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelM, Guest Relations Manager at Casa Del M, Patong Beach, responded to this review, December 10, 2013
Hello Micheal and Eve,

Thank you very much for taking the time to share your feedback regarding your recent stay with the TripAdvisor community! The goal of the Casa Del M Resort is to provide excellent guest service and truly WOW our guests; we're so thrilled you enjoyed our facilities and our staff and we look forward to welcoming you back and more dancing at the fifth floor restaurant.

Best Regards,

Ryan Doran

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 2, 2013 via mobile

The hotel in general wasn't too bad, but the Thai staff there were the off putting factor. Often rude and unaccomodating, especially the reception and in particular the restaurant staff are less concerned with giving good service, and more interested in leaving early. However, we found the accomodation well situated as it was fairly cheap to get a tuktuk, but far away to get a good nights sleep and properly relax.

The tourist information desk was excellent and the guy there really knew everything. He charged a little more than what could be negotiated in Patong, but his knowledge was so helpful it was worth paying a little extra for.

The rooms were clean and modern, and really comfortable. However, wifi is only available in public areas which was an absolute pain! The hotel management should look into updating that.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelM, Guest Relations Manager at Casa Del M, Patong Beach, responded to this review, December 10, 2013
Hello Rachael,


Thank you very much for providing your feedback regarding your most recent stay. We greatly appreciate hearing from our guests so that we can constantly improve our guests' experience.We are always actively trying to improve on our guest relations skills among our staff, and i apologize if our staff did not provide you with the service and respect that one deserves while on holiday. I hope to welcome you back to the Casa Del M Resort in the near future to truly exceed your expectations!



Cheers,

Ryan Doran

Guest Relations Manager
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Sydney, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 1, 2013

I bought an internet voucher and didn't expect too much, but was pleasantly surprised. The hotel is modern and clean, and the staff are friendly and helpful. Breakfast buffet and food are ok. Due to its position up on hill away from Patong, it is very quiet at night.
That again is the hotel's problem - no major attractions within easy walking distance (we were told the beach was a 10 min walk - but never checked that out) so it's taxi/tuk-tuk (THB 200) all the time, unless you take the free hotel shuttle service (5 times a day, into Patong only).

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelM, Guest Relations Manager at Casa Del M, Patong Beach, responded to this review, December 10, 2013
Thank you for taking the time to provide a review. We are pleased to read you enjoyed facilities and our staff. We appreciate your feedback regarding breakfast and the food and we have just made some big changes to the menu in order to better suit the needs of our guests. in regards to the location, it is a pro for some a con for others, some people like the fact that we are situated away from the hustle and bustle of Patong, we do provide a free transfer to the popular places in Patong multiple times through out the day and a taxi back is normally around 200 baht ( 6 dollars). but we do understand and appreciate how some people want to be right in the middle of the action :).
Thank you again, we look forward to your next visit.

Ryan Doran,

Guest Relations Manager
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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 30, 2013

After having a terrible experience with our last hotel checking into Casa Del M was such a relief. The lobby is beautiful, big and open. The reception staff were very friendly and helpful. they even offered to upgrade our room to a pool access.

The pools are lovely and having a bar next to it is very convenient.

The only negatives i have is that the rooms could be a bit more sound proof we could often hear people on the above floor moving chairs around and some of the decking on the ground pool could do with replacing other than that this hotel is a great.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelM, Guest Relations Manager at Casa Del M, Patong Beach, responded to this review, December 10, 2013
Dear Kayla,

Thanks so much for your honest and helpful feedback! I'm pleased to know that you found our service to be excellent, and I am equally pleased to tell you that the aspects of your experience that prevented you from giving us that perfect rating are exactly the things that we are working to address at present: Better soundproofing in certain areas, upgrades to the swimming pool deck are all in the works! Please stop by again soon to check out the upgrades!

Best Regards,

Ryan Doran

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Del M, Patong Beach

Address: 14 Prabaramee Soi 3, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Patong
#31 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Del M, Patong Beach 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
A new, modern tropical boutique retreat equipped with the latest innovations in travel technology, Casa Del M Resort is a stylish sanctuary of contemporary Thai hospitality near Patong Beach in Phuket, Thailand. Experience excellent service in a tranquil and secluded hillside location, all within walking distance of the beach and Phuket’s most vibrant night entertainment venues. Casa Del M Resort is the perfect setting for a modern romance, where couples can indulge in the intimacy offered by the sensual surroundings, and enjoy each other’s company in exotic privacy. ... more   less 
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Also Known As:
Casa Del m, Patong Beach Hotel Patong
Casa Del M, Patong Beach Phuket

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