I stayed at the Baantonsai over New Year 2013 into 2014. I can only say that the hotel was awful. The manager is very rude and the cleaning staff can only say a few words in English. That was TIP TIP and kept putting there hands out for money.
The sheets were filthy and the towels also very dirty. When I complained they did not say anything but just gave me another towel. There were holes in my door and the room was a haven for mosquitos. I was bitten so bad again I complained and was told go a get an insect spray from the local family mart.
I had a plug in mosquito spray that lasts 35 days. Mine only lasted 13 as I had it on constantly.
The pool was very dirty with leaves and grit / soil in the bottom of the pool. Again I pointed this out and was told the pool man was not in for 2 days. I also had exposed wires where the shower was. extremely dangerous when getting showered. The staff were no bothered one bit and just shrugged there shoulders when I told them.
To top this all off I had a look around the back of my apartment and saw 4 rats running about near to rubbish. I would not stay here as the place is a complete dump, the manager is rude and they have rats. Although the price is cheap I would find another residence to stay. I have stayed in this place and the Natural Resort for the last 7 years and I will never stay here again.
It seems that the Thai people are only interested in taking as much off you and offering no customer service. This place has rapidly gone down hill and is a truly awful disgusting place to stay.
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- Also Known As:
- Baantonsai Garden Resort Patong, Phuket