I've stayed at this guest house a couple of times but my most recent experience will ensure it will be my last visit. I was first given a room with only one working light. The lady from reception told me she would be back to replace one of the bulbs, but I was so tired and was only staying overnight, so I told her never mind. Unfortunately, after about 20 minutes of waiting for the air conditioner to kick in, I realized it was not working. Back down 3 flights of stairs and across the street to reception. The Thai lady who works there is nice enough (the Japanese couple who appear to own it normally tap away on their computers, completely ignoring you...unless maybe if you're Japanese) and showed me to another room in the same building as the office/travel agency. After unpacking, I realized there was no water in the bathroom. Back down to reception. The Thai lady explained that it was a temporary outage and that it would be restored shortly. Almost 45 minutes later, I went BACK to reception for an update and was informed the water had been restored, but it seems that my particular room was affected by a non-working pump. She offered another room for me to shower in, but I wasn't in the mood to spend the night in a room with no water while having to shower in another. So off we went to see a third room. This one had water, but had the ceiling in the bathroom completely torn up and the windows faced a blast of neon that the thin curtains were incapable of covering. At this point I asked the friendly Thai lady if she would return my money so I could look for another hotel at 10:30pm. She was nice enough (embarrassed enough?) and obliged.
It's quite a shame, because this guest house has an ideal location but with all the competition nearby and during a very slow period in Phuket when most rooms are empty, there's no reason to endure rooms with bad maintenance (and not even a sliver of soap in the bathrooms). I assume they are more concerned with the travel agency and massage which are part of the business they run.
The "free wi-fi" took several attempts using several passwords provided by the staff before it connected.
- Also Known As:
- Happy Guest House Patong, Phuket
- Official Description (provided by the hotel):
- My office name is Phuket Happy Tour.Our guest house rocation at Paradaise complex area,It's center of the Patong Beach.We have 30 rooms,and 3japanese staff and 1 thai staff. All staff can speak English,japanese,Thai.If you want stay our guest house is 600B～.We are waiting your contact!! Thank you! ... more less
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