I had booked a studio room by paying 50% of deposit at www.urbanpatong.com. Upon checking in, I was shock when the check-in staff told me that all the rooms are full, no room available eventhough I had paid the deposit. We were transfered to another room at another hotel within walking distance by the check-in staff. The room we got was bad in condition, old furniture, and very dirty, we had to get the cleaner to clean the room, there are no water kettle, cups, three-pin plug, slipers etc... We went back to argue with Urban Patong, the check-in staff showed me a sample room of Studio type, the Studio is totally different from the pictures shown in www.urbanpatong.com. They told me that all pictures shown on their websites are deluxe type, not for studio type,
so she said it is better to transfer to another better room at another hotel (the worst hotel that we ever stayed ) which they are liaising with. I find that they are very dishonest in doing business. Beware if you are planning to make booking with Urban Patong, no guaranteed room, do not believe on their pictures on their website, the room you'll get might not be the same as in the pictures, you might also be transfered to another hotel which the room is bad.
- Also Known As:
- Urban Patong Phuket
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