We arrived late evening and check in was ok. As per previous advice the 1000 Baht down payment per day of stay is still expected. Service was average, no information provided. Shown to room and features of room. Only hotel information in the room was for room service. Would benefit from daily specials and promotion information and spa menu.
We ordered room service at a good price and the friendly person who took our order was more than accommodating and had no problem making some prawn cakes although not on the night menu. They were plump, juicy and delicious! Room service later were more than happy to run us up some icecream, again not on the list. They were quick and professional. Thank you to the night cooks.
The breakfast was sensational. The lovely Mai each morning would ask I'd we'd like our omelette. She was so friendly and a stand out. Thanks Mai.
To Tee and Tam in the pool bar. Big thanks. Friendly and professional. Tee must be practicing his English and we enjoyed talking with him, always smiling. Tee, again made us both feel really comfortable and we appreciate his hospitality.
The pool was clean and temperature perfect. Would benefit from some leisure activity. Pool Bingo or volleyball or even connect 4. How about 10 minute introductory massage to encourage visitors to the spa... The music at times was a bit repetitive, something modern may be nice at times, perhaps from 6.30pm.
We ate at the restaurant one night. Green curry was nice as was the cotton fish and Vietnamese rolls. We received our order twice and had to ask for the Vietnamese rolls. It seemed the waiter was given the wrong meals and direction and he seemed uncomfortable and embarrassed. We received little apology so suggest some social and customer service training is required.
Location is good. Laundry around the right corner and 711.
I wouldn't suggest the hotel is 5 star. The room seemed a little cool and impersonal. The bath was great, cleaners were fantastic and leaving the daily minibar cost was much appreciated. The bed had quality linen and were comfortable. Individual air conditioning was great. We had a deluxe room with a small balcony with only one chair. Suggest if you want to pay having a room poolside. The rain shower was great!
Overall the hotel is missing some finishing touches although I understand there is a diverse range of international clientele so it can be hard to please. A turndown service with mosquito spray or plug in would be a minimum.
Thanks again to Tam, Tee and Mai (think its Mai).
4 - 4.5 star hotel.