Me and my boyfriend accommodated at this hotel from the 08/02 to the 22/02, as first timers in Phuket we weren't sure what to expect but when we arrived at the hotel, the hospitality was just amazing! Staff members opened our car doors, took care of our luggages and brought it up to our room.
When checking in, the staff were friendly and helpful. We checked in late at night and in my mind I thought checking in would take awhile... But in fact it was a quick and easy process. I requested a room with a sea view and we got just that! Free drink coupons were given to us on arrival, we were each given a free drink for every night of our stay. Once checking in was done, the lady showed us around the hotel briefly before ushering us to our room.
The room was big and spacious, the bed was good, a little hard when we first laid down but we got used to it after a couple of days. The first thing we did when we got to the room was shower, unfortunately the shower had a very unpleasant musty smell which seemed to be there all through our stay. The water also was a little hard to figure out at times, it had intervals when it either became too hot or too cold, but we managed to get by.
The one thing I enjoyed most about my stay was that our bedroom was made up everyday. Bed linens were changed everyday apon request, free sealed bottles of water everyday put in the mini bar and our towels were changed everyday as well.
There's a 24 hours room service available although we didn't get the chance to use it, it's still a convenience to have that as an option.
The swimming pool was a good place to relax and soak up the sun, it has a brilliant view from there.
Buffet breakfast was good, we enjoyed it very much. I like having a fair few options and being able to eat something different everyday. Most of the staff at breakfast were helpful and welcoming but not all. We had an issue that raised with a staff at breakfast, this lady seemed to be very unwelcoming and disrespectful at times. Maybe it was just our imagination but this lady seemed to have some serious problems with us. After a few days tolerating her ignorance we finally decided to put our foot down and speak to a manager. We had a chat with the general manager about the matter and he was able to help us. He was friendly and took his time to address the issue to the lady which seemed to improve.
One night we noticed our bed linen was dirtier than we've left it. This made us both very disgusted and angry at the fact our bed was changed with a dirtier sheet. We called up reception and someone came up to change it with a fresh one.
To sum up our experience at the B-Lay Tong, it was amazing to be surrounded by such lovely people who always made an effort to fulfill your every need. There were no kids around during our stay which made it much more relaxing.
The general manager is a lovely person, we got the chance to have a couple of drinks with him. It's great to see people like the general manager and the co-owner making an effort to get to know their guest.
I loved this hotel and everything about it, definitely recommend it for couples or anyone who's just looking for a relaxing holiday. The hotel is located on the quieter end of Patong and it's only a 15 minutes walk to Bangla road and the main shopping centre. It only cost you 100 bath to get a scooter and 200 for a tuk tuk from there so it's worth staying at B-Lay.
On our next visit to Phuket we will definitely be staying at the B-Lay Tong again.
Thanks for everyone who made our stay a special one :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We apologize for the musty feel in your shower room.
Very soon, we will be adapting the floors in some of our shower rooms in order to fix this issue.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.