We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel - but not proactive staff - from the hotel category would expect more...” 4 of 5 stars
Review of B-Lay Tong Phuket, MGallery Collection

Save Saved
You added B-Lay Tong Phuket, MGallery Collection to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
B-Lay Tong Phuket, MGallery Collection
5.0 of 5 Resort   |   198 Taveewong Road, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #22 of 261 hotels in Patong
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Nice hotel - but not proactive staff - from the hotel category would expect more...”
4 of 5 stars Reviewed November 16, 2012 via mobile

The hotel in overall is nice. The location quite fine but you need to walk some 2 km to main city area. However the staff is not really proactive when trying to solve some basic issues of the hotel guests. The transfer from/to hotel arranged by the hotel itself is really expensive and asking the hotel reception to arrange a taxi from the hotel to the airport, which is still double the price when traveling by meter taxi from the airport to Patong, is out of question. Needed taxi - no help in arranging taxi was provided - I had to walk some 1 km to find a free one in the city center. In my opinion I would expect more from the staff.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, MGallery Collection, responded to this review, November 19, 2012
Your feedback is truly important to us. We will improve our communication concerning transportation challenges in Phuket.

Our staff should have explained to you that metered taxis are not allowed by local groups to operate in Patong, and therefore finding one here would have been a challenge. Please accept our apologies for this.

Local taxis are readily available, however, there lack of registration does not allows us to directly broker one for you as their insurance coverage cannot always be verified.

Yes, our transportation is considered to be expensive as we only offer limousine cars which keeps us from competing with the local groups.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

603 people have reviewed this hotel

Traveler rating
    326
    183
    67
    15
    12
See reviews for
67
316
44
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Coimbra, Portugal
Top Contributor
153 reviews 153 reviews
99 hotel reviews
Reviews in 93 cities Reviews in 93 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed November 13, 2012

We stayed in this hotel for 3 nights in the middle of the Monsoon season, so our stay was a little spoiled by the heavy rain and we could not fully use all the hotel facilities.
The hotel is right in front of the beach, a little out of the center of Patong, but a pleasant 10min walk would put you in the center of the action.
Our deluxe double room faced the pool and had lots of space. It was clean, comfortable and very nice, very trendy. The hotel provided bathrobe and flip-flops (these were not new and had previously been worn, I thought this was a little unpleasant, in a hotel like this), umbrella and beach bag. Good toiletries, nice rain shower, free mini-bar, free wi-fi.
Common areas very pleaseant, excellent pool, nice gardens, computers available in the reception. Breakfast had good variety, the quality was on the average.
Staff was attentive and polite.
Good option in Patong, in a calm area, but a few steps from the hustle-bustle of the town.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, MGallery Collection, responded to this review, November 19, 2012
Thank you for sharing your kind comments and photos.

Your feedback on our breakfast will be duly noted for improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bondi, Australia
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 12, 2012

Recently stayed at the B-lay Tong in Patong Beach.I loved the flexibility of booking online and reserving a room with an unrestricted rate.

The hotel is still new, very boutique and modern. Its definitely a hotel for couples and singles - not recommended for families.

Check-in was fast only issue was the language barrier at front desk at the beginning but getting around it wasnt too much of an issue! only let down was our transfer arrangement wasn't organised so we had to play the bartering game at Phuket airport - the communication with the reservation group was very slow - so i emailed twice to get confirmation on the transfer to no avail.

The rooms were clean and ready on arrival - we had a grande delux suite (with the jacuzzi). The rooms were always serviced and our fridge replenished. The Junior Pool suite were awesome aswell as you walked out of your room and had like a lap pool - great for a group of friends.

The pool is refreshing and modern with a swim up bar, the bartenders were entertaining with their cocktail tricks. It was pretty easy at this time of the year to get a sunbed, but there are plenty to go around.

The gardens are lush and the facilities great. They have a spa in house, (guests sometimes get a special promotion offer - we didn't get our until the final day of our stay which was a bummer!)

They have a library (business centre?) and also a small gym so your exercise routine doesnt suffer! The breakfast area was clean and food was nicely cooked, service from the staff once again was friendly and professional.

They have a bar (B-hive) and also B-Cell nightclub, nightclub has an awesome lighting show and sound system, a bit small in terms of capacity but a good venue to let your hair down.

In terms of location - its across the road from patong beach (north end) and also convenient store around the corner as well as a seafood restaurant across the road - taxi and tuk tuks are across the road so not a problem in getting around. Although if you want to leg it you have about a 10 - 15 minute walk to Bangla Rd and Jungceylon Shopping Centre, with many shops and market and tourism places around as well as small eateries and bars. Its probably about a 20-25 min walk to South Patong (around the area where the markets are, the hard rock cafe, mecure hotel, etc) and about 400 baht trip by taxi to Karon beach.

We had a wonderful experience will come back agai

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, MGallery Collection, responded to this review, November 19, 2012
We are very glad that you enjoyed your stay and pleased that you would recommend us for couples.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
88 reviews 88 reviews
51 hotel reviews
Reviews in 26 cities Reviews in 26 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed November 12, 2012

This a Resort Style property which has just completed its first anniversary. The establishment is situated at the quieter end of Patong Beach and is right on the beach front. A quiet stretch of road seperates the hotel/resort from the beach. The rooms are well appointed and spacious. A minimalist design and decor style has been used for this property. There is an excellent open air bar and relaxing area. Choose a seat right along the public walk way and watch Phuket go by. We also ate at the restaurant on the property. The Thai food there was good. There is also a wonderful swimming pool area which has great views of the ocean. We stayed one night in order to try out the property. The experience was wonderful and we will definitely be back to spend more time at this property.

Room Tip: I had a room not far from reception. It was peaceful and everything was a short walk's distance...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, MGallery Collection, responded to this review, November 19, 2012
Our swimming is quite popular given its design and large size. It is truly the center piece of our resort.

We also take pride in keeping it laid back and soothing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 8, 2012

I stayed at the B-Lay Tong for 9 nights in October. Can't say enough good things about this hotel - after spending weeks trying to find the perfect balance between a medium sized hotel, with a great pool, nice grounds and in a spot that's not too busy, but close enough to walk everywhere, we finally settled on the B-Lay Tong. And fortunately, the reality ticked all the boxes - the rooms were a good size (we were 3 girls sharing a pool access room), modern decor (also good, since we're all interior designers), breakfast was fantastic, service was great, and everything else lived up to all expectations. The location was a big plus - right across the road from the beach, but being at the northern end of Patong, much quieter than elsewhere. It also had quite a few restaurants right outside the hotel, and was only a 10 minute walk to the nightlife and main shopping areas. Would also highly recommend having a drink at the bar at the front of the hotel - possibly the best cocktails we had for the whole trip, and not that much more expensive than anywhere else. Also really loved the music that was playing over the PA throughout the hotel - it gave a really nice, laidback vibe to the surroundings, big tick.
In general, absolutely loved it, and would most definitely stay here again. :-)

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, MGallery Collection, responded to this review, December 4, 2012
Great to hear! Please come back to see us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, BC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 7, 2012

Found this hotel with tripadvisor - excellent location for if you're staying at Patong especially for near that wild street (can't remember the name of it). Excellent service, breakfast, supper meals all very good.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, MGallery Collection, responded to this review, December 10, 2012
Thanks for sharing your experience.

The wild street is called Bangla Road, and it can be an interesting place for people watching.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 7, 2012

the hotel is really nice with a very beautiful modern decoration, its interior design is very impressive, we choose a room with a great view from which you can see the pool and the sea, the room is also clean and tidy.. its location is also magnificent with the beach across the road, it is lso close to the walking street and the mall, i really enjoyed my stay there

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to B-Lay Tong Phuket, MGallery Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about B-Lay Tong Phuket, MGallery Collection

Address: 198 Taveewong Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Top resorts Hotel in Patong
#10 Spa Hotel in Patong
#11 Romantic Hotel in Patong
#11 Luxury Hotel in Patong
#13 Family Hotel in Patong
#14 On the Beach Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:5 star — B-Lay Tong Phuket, MGallery Collection 5*
Official Description (provided by the hotel):
Prime beach front location at the quiet north end of the world famous Patong Beach within close proximity of the busiest eateries, shops and bars. The resort's 123 rooms and suites have a feel which exudes modern playfulness and funky vibes mixed with Feng Shui color schemes. It offers spectacular sunset views from it's 198 lobby bar which overlooks the white sandy beach and sparkling turquoise waters of the Andaman Sea. In addition, free WiFi internet access is provided throughout the resort’s guest rooms and public areas. Other facilities include the B-Restaurant, B-Spa, and the private nightclub, Beat Club. Meeting space is also available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Agoda, Expedia, Travelocity, ACCOR, Booking.com, Cheap Tickets, Tingo, TripOnline SA, Otel, BookingOdigeoWL, Despegar.com, HotelTravel.com, Hotels.com, HotelsClick and Venere so you can book your B-Lay Tong Phuket, MGallery Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
b-Lay Tong Phuket, Mgallery Hotel Patong
B-Lay Tong Phuket, MGallery Collection Patong

Owners: What's your side of the story?

If you own or manage B-Lay Tong Phuket, MGallery Collection, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.