This is not a hotel, more like a large guesthouse, not a great one either
I stayed on the 3rd floor the rooms were small, damped and dust was everywhere. There was cob web in the corners making me feel like I have booked an old gray hotel. Hated the fact that we had to use the stairways to haul the bags up and down especially when we stayed only for 2 nights. The bathroom was horrible, small and shower only. View, well except for the power and phone lines they were much going on. Since it's in 'Patong' long way away from Bangla the front desk wants me to keep the key there, don't know why it's just a hassle to come to front desk every time before going to the room. The funny thing about this hotels was the audacity of giving us list of sheet detail charges for damage goods when their linens are already full of holes, I really hope no one gets ripped off from that trick. Worst hotel experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It has taken me a while to reply to this guests review on Tatum Mansion as I could not find any reservation under his name, but have come to the conclusion that this booking was made under a friend’s name who booked 2 rooms.
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The third floor is our most occupied floor out of the five as its only 2 flights of stairs up. To say the rooms are small, well Ok rooms 302 and 303 a pair of connecting Superior rooms are approximately 20sq m and each have new Queen Size beds in them. ‘Damped and dust’, well no one has ever mentioned my rooms to be damp and as often as the 3rd floor is occupied, there certainly are NO signs of damp anywhere. August is in the middle of the rainy season with high humidity. The air conditioners can take approximately 5 minutes before they produce cool air, possible mosquito spray can leave an aroma, but no damp smells or evidence to show of damp. Dust and cobwebs, well there is no excuse. My second priority is clean clean clean but as I mentioned before, the 3rd floor is our most occupied rooms and maybe the dust issue is slightly exaggerated as these rooms would be serviced the most. Possibly with the amount of construction in the area at the time could be the answer. For the “cobweb in the corner”, no excuse. Why would you not say during your stay?
Your dislike of hauling your luggage up 2 flights of stairs for a 2 night stay, well, I can’t really comment on that…..actually I can. There are many 4 and 5 star hotels in Phuket that I know of that also do not have elevators and one has to use the stairs. If a guest is not strong enough, fatigued or has heavy luggage, you only have to ask for help, but for most 20 – 30 year old guest’s this is not really a problem.
Our bathrooms are typical of guesthouses in Thailand and have showers only. They are approximately 3 x 3 sq m in size, you mentioned horrible and I assume not to your taste, but at least they were clean.
You mention the view, “power lines and there were much going on”. Not 100% sure what you meant, but this is Patong, a 3.5km long built up fun town, but the positive side is we are located on a quiet dead end street with very little traffic. To say that we are “long way away” from Bangla Road, you mean the approximate 1.5km distance and a 10 minute stroll! Plus they have power lines in Bangla Road too! Well if 2 flights of stairs was enough to complain about then Bangla Road must have seem to be on the other side of the world. I really do not understand why guests can complain about the location and distance to another place. All this information is readily available online via my own website or 3rd party websites. Perhaps next time you travel you should look at Google maps before selecting a property or in this case, complain to your travelling companion as he made the reservations.
It is hotel policy that we require guests to leave their room keys at reception. You talk as if it was a huge inconvenience and the “hassle” of coming to the front desk every time you came back. If you look at pictures of Tatum, you walk past the front desk which is at the entrance to the hotel. Perhaps your memory of its location is a little blurry as 10 months have passed since you wrote your comments, but ask yourself why you need your room key with you when the property is staffed 24 hours a day? Leaving the key at reception allows us to know if guests are in or out, and also for the cleaners to know if they can service the room. The key is 10 times safer left at the hotel than in your pocket and not a hassle at all. What if you had lost it outside, don’t you think you would be more concerned if it was lost, than the “hassle” you mention of walking past reception?
Now to the “audacity of giving a sheet detail charges of damaged goods”. You must be referring to the list of Damage charges (a 1 page document) which is located in the middle of the hotels in-room directory. You are implying that this was handed to you personally at some point during your stay. This is absolutely untrue; we don’t even hand out welcome letters to guests when they check in. All guest rooms have room directories with information about the hotel, surrounding area, do’s and don’ts, emergency contact numbers and damage charges etc . Majority of hotels have damage charges listed and quite rightly so. If a guest breaks a television or the furniture, the guest should know how much it will cost to replace. For example my ‘damage charge’ for the television is 6,000baht, a lot less in fact than what the new models cost today. Furniture, curtains and linens for example may seem expensive, but many items need to be ordered and there is a waiting period for the item to be replaced. In some cases, rooms may have to be taken out of operation and therefore the property would lose out on lost bookings. So I am not sure “what trick of ripping you off” you are referring to, but your information is unfounded and comment inaccurate. Hotels damage charges may appear to be high, but are listed also as reference, a deterrent and a guide line and hotel property should be respected as if it were your own. I am not out to rip anyone off…..…this is why there is a ‘Damage Charges List’ and I hope other TripAdvisor reviewers here can judge for themselves about your comment.
As you ‘found’ the damage charges list in the middle of the hotel directory, you must have seen the 1st page, my welcome spiel encouraging guests to ask, let us know etc. My closing page also requests that guests let me know if they encounter any issues.
In conclusion to your review, I hope you have discussed this with your travelling companion. Technically it was your friend that made the booking, I assume with your blessing. But as a courtesy to hotel owners and or Managers, by all means write your review, but surely it is better to do it shortly after your stay and not close to 1 year later!! Your have posted several inaccuracies about Tatum and then inconsistent with your ratings. Location 1/5…you can’t penalize a hotel for its location as all the information is available online in advance if only you had checked….or blame your friend, at least for the 2 flights of stairs!! If you were expecting full on sea views and walk out on to the beach closer to the hustle and bustle of Bangla Road, then your budget should have been a lot higher.
Your last comment of “Worst Hotel Experience” !! Thank you, but you have only posted 4 reviews in total on TripAdvisor. Now your “worst experience” you rated the rooms ‘above average’ (3 out of 5) and not even the minimum of 1 out of 5, but you complained it was too small and damp!!
Cleanliness 2/5 for a cobweb?
Value 2/5 – Price paid was 700baht per night approx US$20.
I encourage all guests to let me know of any problems or issues they encounter during their stay. That way I can hopefully fix or resolve the problem and make your stay more comfortable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.