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“Excellent experience” 5 of 5 stars
Review of Instyle Fashion Bespoke Tailors

Instyle Fashion Bespoke Tailors
92/7-8 Thaweewong Road | Soi Sea Beach, Patong, Kathu, Phuket 83150, Thailand
66 896656195
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Ranked #4 of 45 Shopping in Patong
Type: Specialty Shops, Shopping
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Owner description: Discover affordable elegance in Phuket. Bespoke tailors since 1985. Branches in Patong Beach and Kata Beach.
Gold Coast, Queensland, Australia
1 review
“Excellent experience”
5 of 5 stars Reviewed August 13, 2013

The staff at Instyle were extremely professional and knowledgeable. They had set prices that were fare, unlike other vendors who would start high hoping to rip you off and then be willing to barter. Of importance to note is the material was of high quality, but every tailor in Phuket had the same rolls of fabric. The difference is how well they use the same materials and I couldn't be happier with the suits extra trousers and shirts I purchased. After my initial measurements I visited 3 more times for further fittings until getting the final product. I recommend having ample time for them to adjust the suits perfectly rather then rushing it in 2-3 days.
Highly recommended.

Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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ToLo
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“high quality, reliable Tailor firm”
4 of 5 stars Reviewed August 8, 2013

very decent organization, trustworthy and delivered high quality. Ordered bespoke suit and shirt. Was delivered as promised and impeccable quality.

Recomended

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalgoorlie, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Don't believe the reviews for Instyle fashion in Phuket.”
1 of 5 stars Reviewed August 6, 2013

My brother and I purchased a suit each from Instyle fashion from minits Dad. The reviews looked good, but i was wrong.
The suit i recieved was of poor quality fabric and workmanship. I was looking foward to wearing my suit to an event. Unfortunatly i cant now!

Visited June 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InStyleTailors, Owner at Instyle Fashion Bespoke Tailors, responded to this review, August 8, 2013
Dear Tippo1987,

Firstly thank you for your review even though it is a negative one.

Recently we have been having a smear campaign going on against us which has resulted in our ranking dropping quite a few spots. We have even received a couple of dubious negative reviews which we have disputed with tripadvisor. Some of these were removed and some are still online.

This review does seem to be from a genuine Tripadvisor member as you seem to have been registered for a couple of years now so we cannot dispute your claim other than saying that it may be possible that you were at the wrong store. We have had a few clients going to the wrong store as the taxi drivers have misled them to believe that they were in the right store. To confirm this, please check the inside of your jackets and see if you have our brand tags stitched on the lining in the jacket. It should be just below the left side pocket. It should have the “Instyle” logo on it in red or gray.

We have a complete database of all our clients who have ordered from us, however, I have not been able to locate your order from your screen name. I am sending you a personal message via tripadvisor member’s page requesting you for your order details and your name so that we can check up our database and see the particulars of your order. Your review on tripadvisor is very vague for us to know how to respond correctly. You have only claimed that you are not happy with the quality and workmanship which is in strong contrast with over 500 positive reviews that we have received. If we can have your name and also what issues you found with the clothes, we will be in a better position to respond to your claim after having seen which fabric you purchased from us.

We price our suits based on 3 quality grades and our lowest fabric grade is a 50% wool blend which is far superior to the 100% polyester suits you get in other places in Phuket. So we are quite concerned with your claim on poor fabric quality. As for workmanship, we have over 500 four and five star reviews from tirpadvisor members attesting to their happiness with the quality of our clothes, so unless you give us a specific reason for your unhappiness with our workmanship, it is difficult for us to respond to your claims.

If you did purchase your suits from us, I can only assume that you and your brother were happy with the finished garments in terms of sizing and quality, that could be the only reason you accepted delivery of your clothes. We have a strict policy of not making deliveries unless the client is a 100% satisfied. If on returning home you found some defect in the fabric or the workmanship, you could have written to us directly claiming your displeasure and asking for a refund. We send out emails to all our clients asking them about their experience with us and if they were happy with their clothes. If you are a client of ours, you would have received such an email too. We did not however, receive any reply from you in regards to your dissatisfaction. We know for a fact that you could not have left our store unhappy as we make sure all our clients leave with a smile on their faces.

We would really appreciate it if you would please respond to our personal message through tripadvisor or email us on manitnarula@gmail.com or through our website www.phukettailor-instyle.com with your concerns and we will be more than happy to replace your suit for you or offer you a full refund if indeed you were a client of ours.

Until such, we can only assume that this is a matter of false identity and you had your tailoring done at a different store believing it was us.

We take great pride in our work and your feedback to us via email will be very much appreciated as it would help us in improving over our already high standards.

We are once again truly sorry if you actually did make your purchases at our store and if for any reason we have not been able to fully satisfy you. Like earlier mentioned, please email us with your concerns and we will do our utter best to turn this unfortunate incident to a positive experience.

Manit
(Instyle Tailors- Phuket)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
“Excellent quality”
5 of 5 stars Reviewed August 4, 2013

I ordered 3 suits with extra trousers and 10 shirts. Process was simple and professional and the quality of the items is excellent and a perfect fit. Highly attentive staff who will guide you through the process. Having used a number of tailors throughout Asia Instyle is now top of my list. Highly recommended.

Visited July 2013
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2 reviews
“Affordable quality”
5 of 5 stars Reviewed July 27, 2013

Went to Niphon's Rich Collection and was not disappointed. Good, honest, helpful and reliable service yielded quality garments and an all-round classy experience. Highly recommend using this tailor, especially if (like me) you require a little guidance in making your selection.

Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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