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“poor service by arrogant staff” 2 of 5 stars
Review of Neptuna K

Neptuna K
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Neptuna K
3.0 of 5 Hotel   |   176 Ratuthit 200 Pee Rd, Patong beach, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #230 of 278 Hotels in Patong
Gold Coast
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
43 helpful votes 43 helpful votes
“poor service by arrogant staff”
2 of 5 stars Reviewed December 29, 2011

When we arrived , we waited for a while without any aknowlegment. The lady at the reception was very rude, she doesn't speak any english. There were no staff at all to service this hotel.Breakfast was self service toast , butter and jam, cordial, tea and coffee however the hot water kettle is either empty or cold so you have to wait or go without, you have to ask repeatedly for bread, jam or butter as they provide very small amount to cater for all the guests.
on the positive side, the location is great and the rooms are adequate.however there was no maintanence despite the fact that the hotel seems to be renovated recently, loose taps and shower head . No one in charge to discuss anything with , all are employees that they don't care or give a damn.

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  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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24 reviews from our community

Traveler rating
    0
    8
    12
    2
    2
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3
7
3
Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
London, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 28, 2011

i stayed for just under a month at this hotel between 3 to the 27 november paying just over 1000 bhat a night no real problems while i stayed there. my room was over looking soi rat-u-tit
(the street) no problems with noise. the only thing i could say is the lift was not working for a couple of day but i would not hold it againt them. fantastic location for night life. been going to phuket for the last couple of years and to be honest for location and qulity of room i think the price is good for the so called high season.

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
118 reviews 118 reviews
52 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed December 17, 2011

Okay I will start with the good, well its a good location and its new the best room is 1350 bhat, the bad. Well the service is terrible and i mean terrible I checked in me and 7 friends. My aircon unit didnt work after a 1.5 hour nap i couldnt take it anymore I told them to change my room they were reluctant to do so i had to pack my bags and tell them all of us will check out now if they dont they changed my room. Need extra towels ha good luck i needed two they gave me one that was it check out time is 12 if your 30 min late they will charge u a full day thats what they told me my friend checked out at one he got lucky with a half day!!!! your call I need better service when i stay at hotels I wont be back nor will my friends. Oh wait beds are rock hard and they cheapest room is a room with no windows just a black dark room

Room Tip: better out there for sure
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  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptuna K

Address: 176 Ratuthit 200 Pee Rd, Patong beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Room Service Swimming Pool
Hotel Style:
Ranked #230 of 278 Hotels in Patong
Price Range (Based on Average Rates): $
Hotel Class:3 star — Neptuna K 3*
Number of rooms: 31
Reservation Options:
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Also Known As:
Neptuna K Patong, Phuket

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