We booked there based on the pictures and the location of this residence and some reviews we read before we travel to Patong. But we were VERY disappointed and I mean VERY!
The residence was owned by a Swedish man who has rented it out lately to two young british guys and they probably has done nothing to make it any better! probably it became worse!
We were supposed to stay there for 2 weeks. Once we arrived, we saw 2 girls trying to attract tourists by selling bucket of alcoholic drinks, having 24/7 open bar! while there were actually few guys at the bar and those 2 girls were the bartenders. They have barbeque in front of the entrance of the residence and the smoke were almost eveywhere in the hotel!
The guy at the reception talked to us with while smoking a cigarette! And he wanted us to pay him in advance and Cash!.. We have travelled a lot and we always pay once we check out and to pay in cash only was very strange! So finally we had no other choice but to pay in cash!
The building is totally outdated and there were dust and dirt in the stairs and mould in the bathroom.
The walls were thin and there was noise coming from the bar until too late in the morning and an other noise started in the morning from the constructions next door!...We couldn't sleep at night or even in the day!.. The balcony is full of dust, and very wet, the bed was stiff so were the pillows and the toilet was an other story, once we looked in the toiled we found a cigarette ash on the floor! a big cockroach walking around the shower! And the shower was cold and had very low pressure from the tap water, it was almost dripping!
We took pictures of this and showed it to one of the owners whose reply was so cold saying 'Oh, that's normal, there is nothing we can do with the cockroaches, they're everywhere here!'!!!! and the cigarette ash on the floor of the toilet ' that could happen too!'!!!
And guess what, the toilet was cleand only once in a week, they just changed the towels only, and even the towels were ripped and very worn.
We were shocked!
They don't have internet connection in the room like what they mentioned on their website! There is only one guy at the reception in the day and he sleeps in the sofa most of the time and doesn't speak well English.
It is totally overpriced comparing to other residences in the say soi (street) and by experience the other residences are even better than phuttasa.
We left after six days and moved to stay with some friends instead!
Never waste your money on this residence!
Room Tip: Don't stay there! it's a waste of money!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 13, 2012
Dear TravellerMan72, as of May 1/12, Phuttasa Residence is now under new management. I understand your concerns about the condition of the building and the bar that was set up. For your information, under the new management, renovations are now underway, and the bucket bar is not more. We are returning the accomodation to a comfortable hotel atmosphere with attention to customer service. We hope that if you are ever back in Patong, that you will come for a visit to see the changes we have made. Thank you for you review, it helped us to address the problems we have found when we took over. New Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
