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“Great value for money” 4 of 5 stars
Review of DusitD2 Phuket Resort

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DusitD2 Phuket Resort
4.0 of 5 Hotel   |   48 Ruam Jai Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Destination Patong Hotel and Spa)   |  
Hotel amenities
Ranked #42 of 274 Hotels in Patong
Hong Kong Region, China
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Great value for money”
4 of 5 stars Reviewed 5 days ago NEW

This is the second time I've stayed at this hotel now, and whilst I was previously complimentary about almost everything, I did complain about being charged for wifi in the room. Well the good news is you no longer get charged for the WiFi, and while theres a bit of work going on at the hotel (a few rooms being renovated and the gym) I really dont have anything to fault about this place in terms of value for money.

If youre looking to stay in a decent hotel in Patong then I would recommend this place

  • Stayed September 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn W, Manager at DusitD2 Phuket Resort, responded to this review, yesterday
Dear Matty-b-asia,

Thank you for youre positive comments and yes we changed to a complementary WIFI as we feel now a days guests should have access to WIFI at the most comfortable way.

There is indeed still some renovation plans ongoing which we hope to have all finished in the middle next year with as little as possible guest interuption.

Looking forward to meet you on youre next visit.

Regards,

Merijn Wessel
EAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 reviews from our community

Traveler rating
    52
    33
    12
    3
    5
See reviews for
24
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1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Can't believe we almost chose another hotel other than this one.. The stay was amazing, great location its right next to Hard Rock Cafe and the otop markets and round bars.. It's only a short walk to the beach..
The rooms were great, nice and updated we had a pool access room on the 3rd floor and it was perfect straight jump to the pool and bar.. Nothing was to hard for the staff and always helped you with a smile
Breakfast was good each morning
For a hotel which wasn't as pricy as a few others and in a better location this is where I'll be returning next time I'm back

Stayed October 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn W, Manager at DusitD2 Phuket Resort, responded to this review, yesterday
Dear Guest,

We are indeed glad you have chosen us and you have enjoyed youre stay at Dusit D2.

Pleased to hear you like the updated rooms, breakfast improvements and our overall service which we will feedback to them.

Looking forward in person on youre next visit.

Regards,

Merijn Wessel
EAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Australia, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

fantastic hotel,,great location..brilliant staff,,almighty breakfast,,,beautiful pool,,rooms were to die for...ill be back sooner rather than later,,,And the rooftop pool,nearly forgot about that,,lol,,,a great view from the rooftop view

Room Tip: poolside room with a courtyard,,,,,try room 376,,you could get the whole family in the bathtub
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  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn W, Manager at DusitD2 Phuket Resort, responded to this review, yesterday
Dear Guest,

Its with pleasure to read youre review and that you have enjoyed youre stay at Dusit D2 so much.

We are looking forward to youre reurn and it would be a pleasure to meet you in person.

Regards,

Merijn Wessel
EAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Busselton, Australia
Top Contributor
84 reviews 84 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff at check in were excellent. Friendly, professional and helpful. The concierge was more than helpful with any and all of my requests. Whilst the hotel looks like it's been here for a while, it is very well maintained and attractive from the moment you enter. The rooms are well appointed and my bed, whilst firm, was very comfortable and HUGE! The a/c in my room was a tad noisy and I had it on low.
The buffet breakfast is amazing and, as others have stated, it is very close to everything. The complimentary WiFi available throughout the hotel is very convenient.
Whilst I had the whole pool and area to myself for most of an afternoon, there wasn't a lot of space around it and I can imagine it may seem rather crowded if all the li-lo's were occupied.

Room Tip: Avoid the third floor as that is where the "kiddie" pool is.
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  • Stayed October 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn W, Manager at DusitD2 Phuket Resort, responded to this review, yesterday
Dear Guest,

Thank you for youre kind positive comments.

It is indeed an "older" building but we have invested to upgrade the overall property which is partly in some areas still in process but without any guest inconvenience.

We hope we can welcome you back in the near future and would be more than happy to meet you in person.

Regards,

Merijn Wessel
EAM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Purchased thru luxury escapes a 8 night package. Great location, if you want the shopping, nightlife and beach close by. Great team, great bar and restaurants.
Fantastic breakfasts, thai market dinner superb. D bar simply pleasant.
Will come back in twelve months and bring the three teen/adult children for a fun and relaxing trip.
Well done Dusit D2!

Room Tip: Balcony but not necessary, this isnt a stay in room hotel
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, General Manager at DusitD2 Phuket Resort, responded to this review, 1 week ago
Thank you very much for your kind words I will ensure that they are passed onto the rest of our team members. Look forward to seeing you on your next visit.

Sincere Regards

Kelly Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel. Has everything you need. Clean and close to the beach and good for shopping. Bhangla road is walking distance.
The breakfast was brilliant with a number of different options.
They offered complimentary wifi throughout the hotel and is a reasonable price.
Definitely stay here again.

Stayed September 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, General Manager at DusitD2 Phuket Resort, responded to this review, 1 week ago
Thank you very much for your kind words I will ensure that they are passed onto the rest of our team members. Look forward to seeing you on your next visit.

Sincere Regards

Kelly Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gran Canaria, Spain
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Smelly rooms, noisy pool area and no acommodating attitude from stay about problems encountered with other guests being noisy acting in a disgusting way around the pool area that are way too small. It also has music blasting out around the pool and in to the rooms totally destroying the atmosphere for any reasonably discerning guest.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, General Manager at DusitD2 Phuket Resort, responded to this review, 1 week ago
Thank you for your providing extensive comments during your recent stay at the property. Please accept our sincere apology over the negative experiences during your holiday in Phuket. We regret much of the issues mentioned and have immediately investigated of the your concerns. From our investigation it seems that the Front Office Manager have met with you and strive to accomodate based upon your reservation room request with various alternatives but are not within your satisfaction. At the Kids World whilst a few activities might incur minimal cost most offerings are complimentary to our value guests.

We are sorry to know of the negative experience received on your last night of your request for the complimentary telephone call to Australia. We pride ourselves of providing delegation of authority to our team members to execute while looking after our guests and we believe that our team member should have provided more empathy of understanding to you request. Its regretable that in spite of our Director of Room speaking to you later that more of your concerns were not mentioned.

I have personally sent directly to your contact e-mail in order to facilitate opportunity for us to communicate and review recovery potential. Would be a pleasure if I could seek for your consideration on the matter

Kind wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DusitD2 Phuket Resort

Address: 48 Ruam Jai Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Destination Patong Hotel and Spa)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Patong
#25 Romantic Hotel in Patong
#26 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — DusitD2 Phuket Resort 4*
Number of rooms: 390
Official Description (provided by the hotel):
DusitD2 phuket resort is a stylish and vibrant resort o-ffering 390 guestrooms on the stunning west coast of phuket island. It is only a short walk from the beach as well as a short walk from the island's lively entertainment and shopping district. Ideal for couples or family holidays, dusitD2 phuket resort features a rooftop pool bar with views over the beach and a second pool with a swim-up bar in the centre of the resort. The Hard Rock Cafe, Kids World and Siam Adventure Club entertainment venues are all located on site. ... more   less 
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Also Known As:
Courtyard By Marriott Phuket At Patong Beach Hotel Patong
Courtyard Patong
DusitD2 Phuket Resort Patong

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