You will know if a hotel is well managed when you see management visibility around the hotel.
Small details like connecting with guests in the lobby or at any F/B outlets or welcoming a VIP etc
One example, I noticed is a group checkout instruction signage displayed at the lift lobby on the ground dated 26 Aug the day we checked in. On the 28 Aug, that signage was still standing want we went for breakfast. We only noticed it taken away after we came back from breakfast.
Second example, I believe breakfast is the only one biggest meal of the day but no one is there to connect with the guests or checking on their wellbeing.
Thirdly, staff were gathering together and chatting and not anticipating guests needs
Poor product knowledge of F/B promotion particularly a waiter in Flavours on one lunch day of ours.
On the contrary, the housekeeping staff on the guests floor were friendly, cheerful and greeted us every time we walked passed them. The Front Desk staff were friendly too.
Not sure how this could be resolved by the hotel about noise from Hard Rock Cafe and kids scream at the pool. Not a good place to stay if you are noise sensitive like me.
Overall nothing special. I would not recommend this to my friends.
- Official Description (provided by the hotel):
- DusitD2 phuket resort is a stylish and vibrant resort o-ffering 390 guestrooms on the stunning west coast of phuket island. It is only a short walk from the beach as well as a short walk from the island's lively entertainment and shopping district. Ideal for couples or family holidays, dusitD2 phuket resort features a rooftop pool bar with views over the beach and a second pool with a swim-up bar in the centre of the resort. The Hard Rock Cafe, Kids World and Siam Adventure Club entertainment venues are all located on site. ... more less
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- Also Known As:
- Courtyard By Marriott Phuket At Patong Beach Hotel Patong
- Courtyard Patong
- DusitD2 Phuket Resort Patong