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“Horrible Hotel” 1 of 5 stars
Review of DusitD2 Phuket Resort

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DusitD2 Phuket Resort
4.0 of 5 Hotel   |   48 Ruam Jai Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Destination Patong Hotel and Spa)   |  
Hotel amenities
Ranked #41 of 273 hotels in Patong
Noida, India
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Horrible Hotel”
1 of 5 stars Reviewed today NEW

After staying at JW Marriot Khao Lak for a few days, we decieded to shift to Phuket for a couple of days to enjoy some water sports and night life.
Made the mistake of checking into this place.
the Hotel is at a great location, looks very nice from outside, has the Hard Rock Cafe on the ground floor. all the good stuff ends right here.
The hotel corridors have no airconditioning (on the far side it has an open balcony, but why they cant put a door and have the rest of the area airconditioned is beyond comprehension). The rooms are tiny, the baloocnies even smaller, few of them you cant even sit! These balconies look inside the hotel.
A very strange sort of multi level Pool (if you can call it that) is the view you get.
Two days we were there, painting and maintenance work was going on, which was the other great view offered to you when you stepped out of the room on to the Balcony (most workers on high floors moving from balcony to balcony without any safety harness!

To end this review on a good note, Breakfast was decent.

Room Tip: Do yourself a favour, DON'T.
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed yesterday NEW

Stayed here for 3 nights over the weekend. The hotel is connected to HardRock, so outside the hotel surrounded with rock music most of the time. If you only can sleep in super quiet room, then this hotel may not suits you. Other than that, the hotel is pretty decent and vibrant as a 4 star hotel. The staff are very friendly and polite, smiling to you all the time. they have 2 pools, one at level 3 and 1 at roof top, although both not big, the water is extremely clean. The roof top have nice view over the whole Patong beach. they also have kids centre. The premier room is big and spacious. The bed is very comfortable. The breakfast have good spread.The location is convenient. about 2 min walk to beach. 10 mins to mall. one cons is that the cleanness can still be improved, for example we spot few small hair in the toilet. overall, an enjoying holiday here, may come back again if visit Patong.

Room Tip: If quiet room preferred, request the room not directly beside the pool and far away from Hardrock.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We recently staid at the Dusit for 11 nights. We booked a Premier room and requested an adjoining room. Check in was quick and we did get the rooms requested. Large room and well setup. I thought this was going to be a luxurious stay, we normally stay across the road at Holiday Inn but went for the Dusit as was cheaper this time. I must say i wasn't that impressed. A lot of the hotel is dated and needs upgrades badly. The smell as you come out of the lift downstairs really needs to be fixed, smells really damp or something horrible. Could see they were trying, having small incense burners but was making no difference. Staff were always friendly and helpful if needed. Room cleaning left a lot to be desired. Floors not cleaned properly, balcony never cleaned, didn't leave sufficient replacement toiletries. The clothes drying rack was falling to pieces and had paint coming off it everywhere over your clothes. Breakfast, whilst having a largeish assortment of the normal things, the food from the serveries were never hot. If you wanted a cappuccino you had to pay extra which i thought was pretty tight. Loved our stay there but management really need to update and work on a lot of things in the hotel to make it a good hotel to stay in. We wouldn't bother going back again when there are better hotels now in that area.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaka City, Bangladesh
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We booked this hotel thru our agent Boarding Pass. We were four me: and my wife and our 10 and 4 yrs old daughters. Upon arrival on 8th August 2014 the reception took 400 Baht as breakfast for our 10 years old daughter. The receptionist did not give me any receipt!

Later on they charged my again for 200 Baht. Then I raised that already 400 Baht has been taken from me for my daughter. Immediately receptionist asked for voucher and I said no one gave me anything!.

Then I requested the guy named Golf to check CC tv footage and investigate further. He said he will but he did not. No one informed my about my complaint. I left the hotel very early morning next day i.e. 11th August 2014. I am really surprised with the behaviour for standard hotel like Dusit D2!!

Overall stay was good. Breakfast was upto the mark. Patong beach is 5 minutes walk. Disappointing with rooftop pool and kids pool.

Wifi was not working inside. Lodged complaint but no one seems to be bothered.

Room Tip: Not going again rather look for new one.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, General Manager at DusitD2 Phuket Resort, responded to this review, 1 week ago
Thank you for your comments on your recent stay with us. Its only through feedback such as yours that we are able to maintain and improve our current transitioning process upon the services we provide to valued guests. We are dissapointed to know of your negative experiences received and the limitation in providing your requests from our associate.

Would endeavor to improve of seamless delivery of each individual request in line with all of our guest's expectations. We do hope that you would provide us opportunity to look after you and your guests in the near future.

Kind wishes

Kelly Lewis GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed couple days at the Dusit in Patong, part of an extended Phuket trip. A hip hotel, with a fantastic location and outstanding service. I was particularly impressed with the service provided by K Golf and K New from front desk, also had a the pleasure of meeting K Pui and K Goong from the management team, both very pleasant and highly hospitable. We loved our premier room, spacious, colorful and very comfortable. I also ate at the restaurant and thoroughly enjoyed. Everyone I encountered was very friendly and accommodating, they all helped to make our stay an enjoyable one.

Excellent customer service, exceptional value and fabulous location. Highly recommend and we will definitely return.

Room Tip: the premier rooms are excellent!
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, General Manager at DusitD2 Phuket Resort, responded to this review, 1 week ago
Thank you very much for your kind words I will ensure that they are passed onto the rest of our team members. Look forward to seeing you on your next visit.

Sincere Regards

Kelly Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is for sure a different style hotel for Patong. It has a hip and young atmosphere without coming across as too cheap. The location is fantastic. It connects to Hooters and Hard Rock Cafe and is about 3 min walk to Patong beach (which was recently cleaned up by the authorities-a change for the better). It is also a mere 5 min to Junceylon shopping mall. We traveled with a small child and found the kids club in the hotel to be excellent both in size and variety. The rooftop pool is amazing and commands excellent views. We had dinner in the in-house restaurant Flavours shortly after their new menu was launched and what we ordered was of excellent quality. My wife chose Thai food and I chose Western food. We both truly enjoyed every dish. The overall service attitude in the entire hotel is wonderful. The staff is very caring and helpful and also very friendly to small children which makes the entire stay so much more relaxing for the parents:). I can highly recommend the DusitD2 Phuket Resort and would come again without hesitation.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, General Manager at DusitD2 Phuket Resort, responded to this review, 2 weeks ago
Dear Stephan

Thank you very much for your kind words I will ensure that they are passed onto the rest of our team members. Look forward to seeing you on your next visit.

Sincere Regards

Kelly Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Hedland, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great place to stay with friendly staff. Located right in the middle of patong beach everything is walking distance from the motel. The roof top pool is great and has a good view the only down fall we found was we booked a one bedroom suite but it was located beside the kids pool so we were woken about by this on most days other then that I would recommend anyone stay here.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, General Manager at DusitD2 Phuket Resort, responded to this review, 2 weeks ago
Thank you very much for your kind words I will ensure that they are passed onto the rest of our team members. Look forward to seeing you on your next visit.

Sincere Regards

Kelly Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DusitD2 Phuket Resort

Address: 48 Ruam Jai Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Destination Patong Hotel and Spa)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Patong
#33 Family Hotel in Patong
#34 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — DusitD2 Phuket Resort 4*
Official Description (provided by the hotel):
DusitD2 phuket resort is a stylish and vibrant resort o-ffering 390 guestrooms on the stunning west coast of phuket island. It is only a short walk from the beach as well as a short walk from the island's lively entertainment and shopping district. Ideal for couples or family holidays, dusitD2 phuket resort features a rooftop pool bar with views over the beach and a second pool with a swim-up bar in the centre of the resort. The Hard Rock Cafe, Kids World and Siam Adventure Club entertainment venues are all located on site. ... more   less 
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Also Known As:
Courtyard By Marriott Phuket At Patong Beach Hotel Patong
Courtyard Patong
DusitD2 Phuket Resort Patong

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