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“Best service I have encountered so far!!” 5 of 5 stars
Review of La Flora Resort Patong

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La Flora Resort Patong
4.5 of 5 Hotel   |   39 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand   |  
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Ranked #27 of 278 Hotels in Patong
Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
“Best service I have encountered so far!!”
5 of 5 stars Reviewed July 11, 2014

This is at least my 12th visit to Phuket but 1st time staying in this resort.
Absolutely no complaints!

We were particularly pleased with the short hair lady who helped us with the check in (didn't catch her name, think it's Leetafah or Lateefah). Usually we will have to call the day before check out to ask if we can get a late check out. She anticipated our needs by asking us what time was our flight home and initiated to put in the late check out request. She even informed us that if late check out is not possible, she will provide a shower room for us to freshen up before we head to the airport.

Molly brought us to our pool villa. It was huge and clean! Everything inside is free, including beer and coffee which they will top up once a day. The only issue was there were lots of ants near the pool but they don't come into the room. The location was great, less than 5 mins walk to Bangla and 1 min away from the beach!

On the last night of our stay, there was heavy rain and the ceiling of our living room was leaking. The manager on duty quickly came over with towels and more free drinks for us and they got someone to fix it from the rooftop. To our pleasant surprise, Pui, the duty manager informed us on the next day that due to the inconvenience we experienced, they will extend late check out to 5pm. And what's more? They upgraded our airport transfer from mini van to a mercedes limo! While waiting for the limo at the hotel lobby, I was feeling really hot and was sweating. The male duty manager quickly brought us 2 icy cold towels to freshen up! I was really impressed with their attention to details and the way they anticipated their client's needs.

We also went to the gym, the spa and the restaurant for breakfast. Gym was very well equipped and with a nice view of the swimming pool. We enjoyed our 80mins thai massage, again with very trained and service oriented masseuses. Breakfast was so-so but everything else has more than enough to make up for it.
I would highly recommend this resort to anybody coming to Patong, it's suitable for couples and/or families.

Thanks to all the staff in La Flora for making this stay so wonderful and relaxing for us!

Room Tip: We stayed in room 110, can get a little too noisy as it's just one door away from the beach. The...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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475 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 10, 2014

This hotel dosn't worth than 3 stars and cost you more than $150/Night, I stay here 4 nights, you hear what your neighbors whispering at the next room, you can't sleep after 7am because of nuisance!
If you looking for quiet & peaceful place, this is not your hotel!

The stuff very helpfull, nice and profisional.
The hotel near the sea, and in the middle of Patong beach.

Stayed July 2014
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at La Flora Resort Patong, responded to this review, July 11, 2014
Dear Samhan A,

We appreciate your recent comments regarding your stay. We empathize that you must have found it difficult to sleep during your holiday trip. We apologize that a change of rooms was not offered to you to provide you with some quiet such as Deluxe Pool Access room, Pool Villa and/or Pool with loft where available during your stay. We thank you for the positive comments on our staffs, services and location that you enjoyed and when your holiday brings you to La Flora Patong again, we are looking forward to insuring that your have a restful stay with us.

Warm regards,

Wisuth Hemmakoth
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 9, 2014

Have just moved out of this hotel and incurred 50% penalty charges. This should be a great hotel : has excellent location,good service and a delicious breakfast. They could not however provide us with a good nights rest. And you have to think they miss the point of a hotel. The whole night and early morning we could hear people walk and talk along the corridor. How anybody except those highly intoxicated could get a wink of sleep is beyond me. Of course we booked the cheaper rooms and things could be different in the more expensive rooms???

Room Tip: Need to have rooms nearer the beach side.
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  • Stayed July 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shavei Zion, HaZafon, Israel
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 5, 2014

Stayed for 3 nights. The staff was very nice and halpful. The sea view suite is very nice and cosi and had great entertainment TV and DVD set. Also got great honeymoon benefits. Only minus of the room is theres no door to separate the toilet from the rest of the suite. Nice pool great location and yet we didn't hear the outside noise.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wexford, Ireland
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed June 24, 2014

Booked one of the pool villa's based in description posted online. And on arrival have to admit to being shocked. Its advertised as a four star hotel with private pool vila's. When we arrived what we found was a very average three star hotel selling rooms with a big bath tub as vila's. The managers response when we complained was "what should I do" and not even an oppology for the misleading web adverts. DO NOT STAY HERE. There is a far nicer hotel approx 100 meters away at about a third of the cost.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 21, 2014

Seamless check-in. Courteous staff. Outstanding breakfast and all inclusive mini bar. Stayed in a private pool suite. Couldn't fault it apart from room needed black out blinds as the early morning sun was annoying. The location was the best. We were 25mtrs to Bangala Rd. Step out side of our room and your on the sand. Highly recommend this hotel...

Stayed June 2014, traveled with friends
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 18, 2014

One of the nicest if not nicest boutique luxury hotels in central Patong Beach on the waterfront. Staff are lovely and friendly though the quality of the Restaurant varies on when the head chef is present to supervise and maintain quality, there are more other venues to utilise nearby. Rooms are modern and comfortable but lack sufficient storage space for longer stays. The bathroom was special with a great rain shower and it was all maintained reasonably well though the ac did have issues. Turn down service needs to be improved if it is to be provided otherwise we did enjoy our stay there with an excellent celebration for Songkran over our 2 weeks there

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Flora Resort Patong

Address: 39 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Patong
#13 Luxury Hotel in Patong
#15 Romantic Hotel in Patong
#17 On the Beach Hotel in Patong
#32 Family Hotel in Patong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — La Flora Resort Patong 4.5*
Number of rooms: 67
Official Description (provided by the hotel):
La Flora Resort Patong…Beachfront bliss embraces at your stay…Discover contemporary design, only a step to the beach, features truly relaxing Pool Villa, Pool Access, Surface Bar with panoramic views and indulge yourself throughout lifestyle entertainment in tropical paradise on Patong Beach. Just steps away from the pristine white sands of Phuket’s finest beach. ... more   less 
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Also Known As:
La Flora Resort Patong Hotel Patong
La Flora Hotel
La Flora Patong
La Flora Resort Patong Phuket

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