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“extremely bad service” 2 of 5 stars
Review of Nipa Resort

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Nipa Resort
3.5 of 5 Hotel   |   33 Sainamyen Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand   |  
Hotel amenities
Ranked #116 of 271 hotels in Patong
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“extremely bad service”
2 of 5 stars Reviewed January 28, 2013

This hotel should certainly be avoided. The hotel staff are the rudest I have come across in asia, are completley disinterested and didnt crack a smile once during the entire stay. Often good customer service can excuse a small room and a few room issues, but given this place has severe room issues and bad staff to boot and bad location, this hotel is just a bad holiday experience.
The rooms are very small, bathrooms flood and are very cramped, and rooms that have the private plunge pool are more expensive and PITCH BLACK because they face a wall so high no sun gets in, and there are harly any lights in the room, making for a dark miserbale hotel room looking at a wall.
Staff only provide on key per room despite 2 people paying and staying, and with issues such as broken bulbs (we had 2 in our pitch black room), our bathroom flooding etc, we were met with a grunt and barely even spoken to.
Upon requesting asssiatnce with a cab to the airport to go home, as phuket has no metered taxis, we were told its 650 baht that the final price (insert grunt) then told to go outside and find a better deal. The staff here are just awful and I would never return nor reccomend. For US$130 or so that I paid for a pool view room, i expected more (for $30 more, i stayed in Le Meredien in Bangkok which was nothing short of fantastic). I do NOT reccomend this hotel and it is nowehere near 4 star. The only redeeming quality is the hotel main pool which is quite good.

Room Tip: dont choose a swim up room - they face a wall. Choose a balcony room on an upper level.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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123 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 8, 2013

We just got back from thailand, we were there for the New Year. Nipa Resort is not a bad hotel..but it also isnt really clean or accomodating. We had to switch rooms 3 times. Examples: Ants (not like 5 or 6), a hole in the wall, and the air con was being held up by paper, the bed left us crawling the next morning from muscle pain..thank god a million massage places..In all honesty if you wanna save a buck and stay at a place thats right in the center, but still have a little style this is the place for you. If your looing for a romantic, family or and expereicne where you are taken care of...this place is NOT for you. depends on how you like to travel. Also when booking they have a new wing and an old wing...I highly advise the new one....

Room Tip: choose the NEW side!!!!!!!!!!!!!!!1
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Budapest, Hungary
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 24, 2012

We stayed in a pool access room. Originally we booked room in another hotel for 3 nights and then the plan was to stay in that one if we like or look for another. Well I have to say we were smart and after first night we went for long walks and checked around 20 hotels. Based on the availability/price/lockation we checked about 6 hotel rooms and then choose Nipa. The room, hotel and the staff was very friendly. The location is good however I have to say street and the surrounding is not the nicest. Room was very nice, there were lot of russians but thanks God they were nice ones. Hotel offers transfer to the beach however it's about 10 minutes light walking distance. Close to 'downtown'. Massage is very very good however compare to the booked date we had to wait more that 40 minutes - not only once :-( All together I recomend this hotel - compare to other 7 I've been.

Room Tip: this is the hotel were it doesn't matter which room you get however defenetly the pool access ro...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 17, 2012 via mobile

We stayed here in September for 5 days in a pool access room. It is definitely worth staying in the pool access room. Wake up and jump straight in, heaven! The room was large with nice furniture and a good solid bed. The air con was a dream and location is great, with a short walk to Bangla road, Jungceylon mall, countless restaurants, bars and all you could ask.

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bauang, Philippines
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 30, 2012

Phuket Thailand, Nipa Resort A very Nice Resort
A friend of mine from Ireland sent me an email, saying that he was going to Phuket with his Girl friend for his 40th birthday, would I fancy making an appearance. We used to meet every year in Pattaya, and I have been threatening to take my Filipino Girl friend somewhere for a long while now, so I started booking.
My friend was staying at the Nipa Resort so I looked it up on Booking.com and bingo there it was for half the normal price, I booked it and was very happy with booking.com.
The Nipa Resort is in a handy location, is a short walk to Bangla Road and the beach, along the back road it is a short walk to the local market and a few decent restaurants and bars.
The swimming pools is very nice with a bar right there, the food is excellent even the buffet breakfast was OK, service is very good and the staff are courteous, the only problem is that they did not have any San Miguel Light, which is my beer of choice. We resolved this issue by going to 7 Eleven and buying some beer and put it in our mini bars, this was no problem as both our rooms were pool side and we could get in via the balcony doors.
Rooms are very good, they are large and well laid out. Bed was comfortable and the bathroom was good as well, towels, face towels, shampoo, soap etc was all provided on a daily basis, only problem was that the split system air conditioner kept on icing up and would pour water all over the floor which was annoying.
The Wi-Fi was weird at first the only place I could get a connection was by the pool which was no big deal, eventually I worked out that if I bought a pre paid internet card and opened the balcony door I could connect in the room.
Considering It was only Australian $40 per night I can only highly recommend this Resort, yes you could do better, but for that sort of money why would you bother, also I had arranged for the Resort to pick me up from the airport and sure enough the driver was there waiting for us.
Summing up this is an excellent resort for the money; I will be back some day.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Australia
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 30, 2012

This is one of newer hotels so is very nice inside and outside. We loved their pool (and next time we'll get one of their poolside rooms) and the pool bar =) The location is perfect, not far from the centre of life but on a quiet street. Cannot say anything about their service, we got all we wanted and did not bother them too much. Compared to other placed in Patong this one is excellent - new, spacious, well built and decorated.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Karachi, Pakistan
1 review
5 of 5 stars Reviewed November 15, 2012

I stayed in Nipa Resort from 28 OCt 2012 for 3 Nights in Deluxe Room with Buffet Breakfast the resort is in good location Room facility is very good and every day very clean hotel staff very friendly Breakfast is excellent , the pool is large beautiful and very clean one of the best in PHUKET. The Famous Patong beach and Bangla Road is near by walking distance if you want anything just walking distance.

The Resort is also very suitable for Family.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Nipa Resort

Address: 33 Sainamyen Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #116 of 271 hotels in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Nipa Resort 3.5*
Reservation Options:
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Also Known As:
Nipa Hotel Patong
Nipa Hotel Kathu
Nipa Resort Patong, Phuket

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