We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“wonderful place to stay” 4 of 5 stars
Review of Pullman Khon Kaen Raja Orchid

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Pullman Khon Kaen Raja Orchid to your Saves list
Pullman Khon Kaen Raja Orchid
5.0 of 5 Hotel   |   9-9 Prachasumran Road, Khon Kaen 40000, Thailand   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Delicious Escape
Ranked #2 of 57 Hotels in Khon Kaen
Certificate of Excellence 2014
Amsterdam
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“wonderful place to stay”
4 of 5 stars Reviewed April 24, 2014

Spent 4 days at Pulmann hotel during the Songkran festival 10 days ago.
This was my 2nd stay here and even as my 1st stay it's a real wonderful hotel, with friendly and professional staff.
Rooms are luxury and spacious, beds are perfect.
The very best experience was Le Spa , great relaxing therapyies , nicely decorated and above all highly skilled and friendly staff. They certainly wil make you return for more visits.
Prices are reasonable, good value for yr money.

Room Tip: rooms at back side may be noisy because of the location of the U bar right behind the hotel.
See more room tips
  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, April 25, 2014
First of all, I would like to thank you for sharing your positive experience at the Pullman Khon Kaen Raja Orchid.

We are so happy to hear you enjoyed your stay with us. I will share your comments with the LeSpa, they started recently upgrading the services around the spa and they will be extremely happy that this is receiving positive feedback.

Looking forward to welcome you back to the hotel.

Yours sincerely,



Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

435 reviews from our community

Traveler rating
    215
    145
    47
    23
    5
See reviews for
65
146
53
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Chiang Mai, Thailand
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 24, 2014

The Pullman is without any doubt the leading hotel in Khon Kaen and the North Eastern Province of Thailand. It is luxurious, comfortable and offers all the amenities of a 5 Star hotel. The staff are knowledgeable, courteous and very helpful

Room Tip: Ask for corner rooms
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, April 25, 2014
Thank you for sharing your positive experience on TripAdvisor.

We are very happy that you enjoyed your time with us. The team will be delighted to know that they have helped in some small way in creating precious memories for you.

We look forward to welcoming you back very soon.

Yours sincerely,



Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 19, 2014

Location is good, center of town, walking distance to restaurants, coffee shops & shopping.
Hotel overall a bit old, with a heavy decoration. Lobby bars are good, and the corner coffee shop offers a good selection.
Checking in/out takes a bit of time but staff is friendly.
Breakfast has a lot but more on the Chinese taste , less western oriented.
Rooms are big, old fashioned and very warm since AC operates only with the card being in the slot. Various options for dinning in the hotel & spa which I have never experienced.
Is the best choice in town, since big chain hotel availability is limited.
Just enjoy and don't expect too much.

Room Tip: Rooms overlooking the pool area have lots of noise in the evening from the surrounding night clubs...
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, April 25, 2014
Thank you for sharing your feelings regarding your stay with us.

We apologize for the inconvenience caused, regarding the check in and check out process; we have already followed up with our Front Office Manager to rectify the specific processes immediately.

We appreciate the positive comments you also made as well as the constructive feedback, which as noted above, we have fully taken on board.

We look forward to your return to the Pullman Khon Kaen Raja Orchid in the future.

Yours sincerely,



Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
101 reviews 101 reviews
70 hotel reviews
Reviews in 37 cities Reviews in 37 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed April 18, 2014

Had been visiting relatives in a nearby village and decided to have one night in a decent hotel before flying home to Bangkok.

Hotel is centrally situated near the centre of town, roads where closed due to the Songkran festivities, but the hotel was easy to find due to it's imposing size.

Very friendly and efficient check-in, and soon on our way to the room allocated.

Though we had booked a no smoking room we were allocated a smoking room on the 12th floor, and it's probably the worst room as regards smoke smell we have ever been in, every part of the room was engrained with the smell of smoke, we certainly couldn't have stayed there overnight.

We went to the front desk and were given were given another room on the 17th floor, that room was lovely. Nice sized room, very nice bathroom and very comfortable.

Didn't eat a full meal in the hotel as my partner wanted to "enjoy" the Songkran festivities, it goes on much later than other parts of the country. We did visit the bakery which has nice cakes and decent coffee.

We were promised fruit on arrival, a turn down service and a morning newspaper, none of those materialised, I assume they went to the room originally allocated.

Though we had paid for our room in advance 1,000 Baht was blocked on our credit card to "cover any mini bar use", though we did make it perfectly clear that we never use mini-bars. On check out we were asked if we had used the mini bar, which of course we hadn't, but at the time of writing this review, four days later, the 1,000 Baht is still blocked. OK not a lot of money, but I do wonder that if the money can be blocked in an instant, why does it take so long to unblock it?

All in all not a bad stay, if we visit the area again we would most likely stay there.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, April 25, 2014
Thank you for sparing your time in completing our feedback and bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in our service and hope you are satisfied with the corrective action taken by us.

Your comments will help us serve you and all our guest better in the future.

We apologize for the inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

We hope that you may grant us the opportunity to welcome you back in the future to experience all that we have to offer and the exceptional level of service we have become known for.

Yours sincerely,


Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orchard Road, Singapore
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 16, 2014

I was in Khon Kaen for Songkran festival (April 2014).
The hotel is perfectly located to enjoy the festival. A lot of F&B outlets and very friendly and professional staff.
Definitively, the Pullman is the hotel I will book if I go back to Khon Kaen

Room Tip: Don't hesitate to book for a suite... very spacious and very good value for money
See more room tips
  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, April 17, 2014
Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.

We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,


Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Khon Kaen, Thailand
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 15, 2014

It's not cheap (by Isan standards, though it's cheaper than what you will find in tourist towns) but you get a very good room right in the center of town and the lobby is lovely. There are several good restaurants: including one of the city's best bakeries and excellent breakfast and dinner buffets Staff is attentive and friendly, but for some reason, rather than hire staff who speak good English, management chooses to hire people with limited English and then bring in teachers for special classes. Considering that Khon Kaen University is located here, and there are many, many people who speak excellent English who would like a job here, this is a very strange decision. The other problem is the noise from the bars around it - I assume double paned glass would help with the problem, but maybe they are correct in saying there is nothing they can do about it. I don't know. Anyhow, rooms in the front are not noisy, and if you have to stay in the back it helps to stay in one of the upper floors. Finally, the business center lacks color printing.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, April 17, 2014
Thank you for taking the time to post about your stay. We are so pleased to hear that you had a wonderful time during your recent visit to the Pullman Khon Kaen Raja Orchid

I have noted your comment about some of the staff needed a reminder for an order and apologize for the inconvenience. We will continue to conduct training and English classes for improvements.

We appreciate receiving comments from our valued guest, as it is the only way for us to learn how to continuously improve the top service our guest deserve.

Once again, thank you for being our valuable guest and if there's any opportunity for you to return to Khon Kaen, I hope we will be your preferred hotel.

Yours sincerely,



Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Pullman Khon Kaen Raja Orchid? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Khon Kaen Raja Orchid

Address: 9-9 Prachasumran Road, Khon Kaen 40000, Thailand
Phone Number:
Location: Thailand > Khon Kaen Province > Khon Kaen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Khon Kaen
#2 Luxury Hotel in Khon Kaen
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Khon Kaen Raja Orchid 5*
Number of rooms: 293
Official Description (provided by the hotel):
Pullman Khon Kaen Raja Orchid is in Khon Kaen, just 40 minutes flight from Bangkok in the heart of Thailand's northeastern region. The hotel features 244 rooms and 48 suites with a remote console to control the lighting, room temperature and television. The Life Style Health Centre facilities include a swimming pool with underwater speakers, gym equipment, an aerobics room, sauna and body treatment programs. Sofitel Raja Orchid also boasts the largest entertainment complex in the region. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Booking.com, Agoda, ACCOR, Priceline and Hotels.com so you can book your Pullman Khon Kaen Raja Orchid reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Khon Kaen Raja Orchid Hotel Khon Kaen
Sofitel Khon Kaen
Accor Khon Kaen
Khon Kaen Sofitel

Owners: What's your side of the story?

If you own or manage Pullman Khon Kaen Raja Orchid, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.