I've just spent 2 nights at this property. It's quite a long way from the main town, so only go here if you want to stay here 24/7 and relax. Arrival handled efficiently, but the front desk manager frowned at almost every request...a very un-Thai attitude. Everyone else...yes everyone else on the property was a pleasant and friendly and helpful as could be. She showed us to our room, but did not go over any of the property or room amenities - just dumped us off and left quickly. Missed opportunity to "sell" us on the restaurant and spa...and generally create a welcoming atmosphere Room was nicely appointed, good TV, sitting area, nice bathroom, all in perfect working condition and very clean.. After a long journey we spent our first day relaxing and taking in the spa treatments. Had a good massage...90 minutes for about $35. Spa and exercise facility immaculate. Since the place is 20 minutes from town, we ate all 3 meals on site. For the first day it appeared that we were the ONLY guests in the facility...and we were for sure the only guests in the dining room. There was some sort of meeting going on with about 30 young women in what looked to be a training session, but we didn't see them take any meals in the dining room so we had it to ourselves. Food was really good traditional Thai...just the right amount of spicy...and well priced. Property grounds are perfectly manicured, beautiful pool and our room had a private yard leading to a private lake (although there were rooms on the other side facing a beautiful river). One question...since the property was virtually empty, why not take the opportunity to upgrade our room? If I were the proprietor with only one paying guest, I would...??? Late the first night I had difficulty getting on the internet with the free wifi password provided at check-in. I called the desk and they said, oh, the Internet was down and we need to give you a new password...which they did immediately. When we asked the duty manager for a late checkout (2:30) she said no, that they had a big group arriving and it was not possible to allow us to stay 2 hours after checkout time. It's now 2:00 pm as I sit in the lobby and write this review...no sign of any big group yet. When I checked out at 12:00 and asked if we could wait to check out and put our lunch meal on the bill....guess what the answer was "No, you can pay cash in the restaurant". Again...was that an inconvenience for her? Interesting how one sour employee can set the tone and stick in your mind although all others were so accommodating and friendly. Would l come back? Nope.
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