We stayed here for a week (we did spend the weekend in Bangkok) in October. The Imperial is an attractive resort, with a lovely pool, but we did expect a better service.
We chose to upgrade our rooms on arrival, as the standard rooms are a little boxy. The next level of room up, however, with a balcony overlooking the pool was the standard I would expect of a hotel at this level. As an Air conditioning engineer, however, I was a little disappointed with the AC in the room. Too noisy for my friend to sleep well and definitely in need of a service as it smelt of damp.
The hotel is not in the main resort of Hua Hin, although this is really not a problem at all! There is a regular courtesy bus service, or the hotel will drop you in to Hua Hin in one of their vehicles for 120 bhat (under £3).
I have to say the pool, was surprisingly quiet during the day, an unexpected bonus. Its a very nice place to lie back and enjoy the Thai sunshine.
Unfortunately our service experience let us down during our stay, particularly the food service. Breakfast was pleasant enough, however, it was very difficult to enjoy lunch by the pool. We would place an order, the waiter would tell us that everything was fine, only for him to come back 5 mins later and tell us that they did not have various ingredients. This happened on three occasions during our stay. I did try to raise the issue with the food and beverage manager, but he was apparently 'in a meeting' and made no effort to meet with me.
The standard of English is a little poor here too, and the majority of staff simply cannot understand your requests. This was even the case in the spa, where it would be beneficial to understand the treatments offered.
The hotel manager was an exception. Her English was very good and she was very helpful when I hurt my back.
We had a good stay, but it was just a little frustrating. With a little more staff training, this could be a really good hotel, rather than a standard/average one! Surprising, given the hotel's owner. Apparently the hotel owner owns Chang Beer, I learnt this when we were 'invaded' by a group of very excitable promo girls attending a training session at the hotel!
Not sure I would stay again.
- Official Description (provided by the hotel):
- Imperial Hua Hin Beach Resort preserves Hua Hin's ideal resort atmosphere with 124 guestrooms, all beautifully decorated and equipped with modern facilities to ensure utmost comfort and convenience. The magnificent swimming pool and a beachfront restaurant offer an excellent variety of dining convenience and other entertainment options to make your trip just perfect. The resort provides comfortable accommodation, fabulous swimming pool, complimentary shuttle bus into Hua Hin town centre (set times), meeting and function room space for up to 180 delegates, small convenience store on site, cable TV, golf course green fees and transportation services, local sightseeing tours and true Thai hospitality. ... more less
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- Also Known As:
- Imperial Hua Hin Beach Hotel Hua Hin