This has to be the most misrepresented hotel I have ever seen advertised. It is far from 5 star and is not a member of SLH. They happily have the SLH logo all over their website and reception at the hotel, but when pushed they will tell you it is their other property that is a member and not this one.
Even getting to this hotel was a challenge - if you Google map the AKA Hotel, or use their full address it shows it as being not far at all from the centre of Hua Hin, which it isn't at all. Now this certainly isn't the hotels problem, but surely they'd make some attempt to rectify this as when we spoke to them they immediately knew it was a problem so no doubt numerous guests have had the same problem.
We arrived midday, Tuesday 29th January, for what was to be a 9nt stay and were greeted by lovely staff at reception. I feel incredibly sorry for them as they are obviously trying hard but are not helped by a dilapidated property and poor management. Even from reception you can see how tired the place is and this was even more prevalent when we got to our room. The door handles were falling off, the televisions are from the 70's, the decor is more antiquated than my grandmothers house and the worst of all was that is was just downright dirty. There was dust everywhere and when our infant dropped his bottle and it went under the bed I was glad i picked it up and not him and had the chance the put it in boiling water before he touched it again. There was thick dust, dirty tissues and dead insects everywhere under there. The toilet still had the remnants of the last guest, which was some time ago by the looks of it, and even after we asked reception to have it cleaned, it wasn't. The pool pump was only turned on as we arrived and by the looks of it the water had been stagnant for some time and was very cloudy - not somewhere I’d want my infant swimming who will inevitably swallow water. We immediately asked to go and see the other property (Guti) as we were so appalled with the state and dirtiness of it and it was what we were expecting here. It was clean and modern and a very beautiful property.
We considered moving hotels, but of course they wanted to charge us additional to do so, and wanted to give the AKA a chance. We went to the bar that evening and ordered a Mojito - but they couldn't make it as they had no mint. We ordered spring rolls - but they didn't have any. We ordered some chicken wings instead and I am sure they came straight out of a freezer. Breakfast next morning was again a huge disappointment, with very limited options and they tried to make mine look 'pretty' by laying a small breadstick across it. Problem was it was stale!
By this time we'd had enough and the thought of staying 9nts was unbearable. I went to reception to advise that we wanted to check out that morning. The receptionist was lovely and understood all my concerns and offered a change to the other property but we just wanted out by now. She advised she'd speak to her manager as there were cancellation charges and but he wasn't there and due in 30mins. 10mins later she came over to us at the breakfast table and said she'd spoken to her manager and he was happy for us to check out with no additional charges because he suddenly wasn’t coming in! I would have thought he may have had the courtesy to speak to me via phone even if he wasn't going to come in, but i also now understand why the hotel runs the way it does and is in the state it is when the GM is never on site.
Good news is, he sent me an email, bad news is it is word for word his response to every other criticism on here. He obviously has a template for the many complaints he gets and just churns it out as required.
This is the first time i have ever checked out of a hotel early, and i have travelled the world and stayed in everything from beach shacks in India and Thailand to 5 star leisure and business hotels across the world. When a hotel misrepresents itself as badly as AKA does and then lets itself down even further by an utter lack of cleanliness in what is supposed to be 5 star, then I'm afraid I cannot see how anyone could stay there. (Which ironically there were only 3 other couples at breakfast during what is supposed to be a busy time and they all looked miserable as well)
This place might have had it's heyday 7 years ago when it was new but now they really need to accept that their attention and focus in on the new hotel and concentrate on that and stop misleading people and robbing them of their cash and holidays.
Rooms in any other hotel than this one are the best!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.