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Centara Grand Beach Resort & Villas Hua Hin
5.0 of 5 Resort   |   1 Damnernkasem Road, Hua Hin 77110, Thailand   |  
Hotel amenities
Ranked #2 of 131 Hotels in Hua Hin
Certificate of Excellence 2014
Shrewsbury, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
59 helpful votes 59 helpful votes
“Superb!”
5 of 5 stars Reviewed September 16, 2013

Having just spend 8 nights there my wife and would highly recommend the Centara for a relaxing and enjoyable holiday. We have stayed in numerous hotels around the world and this definitely rates near the top in terms of friendly and professional service. We noticed that a large number of guests had stayed there in previous years, so the hotel must be doing something right.

The hotel as mentioned by other reviewers is fabulous and full of old Colonial charm, retaining many of its original features.

It's really hard to find any faults with the hotel. It's in an excellent location, being a few minutes walk from central Hua Hin and its many restaurants and bars.

We will definitely return!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, September 20, 2013
Dear CW88,

Thank you very much for posting your kind review following your stay at the resort. We are glad to note that you had a pleasant and relaxing stay. We will certainly pass your kind comments to our team accordingly.

Thank you once again, we look forward to your return visit on your next journey to Hua Hin soon.

Yours sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,230 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 16, 2013

My Wife and myself really needed a break to recharge the battery's and spend some quality time together.
Grand Centara Hua Hin fulfilled our wishes perfectly from the minute we arrived the staff service was Five Star as was the whole resort.We stayed in a Deluxe Club Suite on the ground floor it was very tastefully decorated and immaculately clean it had 2 Queen beds I found them a little firm but the staff did all they could to make it as comfortable as possible.
Then through French doors to a undercover tiled deck and just a 15 Metre walk to the edge of the pool this is were the relaxation started fresh towels comfortable pool lounges and shady umbrellas,lunch and a cold beer is available around the pool it cost about 800/900 baht about $30.00au food was great and the beer was cold.Breakfast was included in room rate and was well presented and plentiful.
We ate at the Palm Restaurant it was an exceptional meal surrounded by beautiful decor it cost about $100 au a meal to remember.
Hua Hin has many great restaurants and a good cheap fresh meals are available,Italian,French,Irish,Japanese and may traditional Thai Food.
But once you walk back through the gates of the Resort you leave the hustle behind and your immersed in the tranquility of the resort.
This was a holiday to remember this will be a hard Resort to better.

Room Tip: All rooms had beautiful out looks whether it be pool ocean or garden we preferred to be near the po...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, September 20, 2013
Dear Botho_12,

Thank you for spending your holiday at the resort recently. We are happy that you and your wife had a good time and enjoy the hotel facilities and services as per your positive rating. Your kind comments will certainly motivate all of us here to strive for the best and consistent in delivering our service to meet our guest satisfaction.

Once again we are grateful for your support and we look forward to another opportunity in the future to welcome you back again to Centara Grand Hua Hin.

Yours sincerely,
The Management
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dorset
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 14, 2013 via mobile

We stayed at the centara for 2 luxurious weeks on honeymoon.
We could not fault a thing.
Yes the food and drink is quite pricey especially when compared with local shops but you don't expect to pay 7 11 prices in a 5* hotel however if it was slightly cheaper we definitely would have eaten and drunk more in the hotel.
Rooms and bed comfy, pools amazing, nice and clean always plenty of beds available, and clean towels provided.
Staff very friendly and helpful. The beach was clean and never very busy and the water was very warm.
Would definitely recommend, what wonderful memories we have.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, September 20, 2013
Dear DorsetFloss,

Thank you very much for staying at Centara Grand Beach Resort & Villas Hua Hin recently. We sincerely appreciate your kind review. We are grateful for your support and recommended our resort to anyone.

We look forward to welcoming you again next year.

Yours sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, United Kingdom
Top Contributor
57 reviews 57 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 12, 2013

We booked to stay at the Centara Hua Hin for two reasons: firstly because we have enjoyed three stays at the Centara in Krabi and loved every minute and secondly because of the wonderful reviews here on Tripadvisor. Sadly, we were left disappointed having experienced service that is FAR from five star.

We were so delighted when we arrived to see such a fabulous looking building, full of old world charm and character with amazing grounds with some quirky and interesting topiary. The location simply can’t be beaten with shops and restaurants just steps outside the hotel grounds.

The staff at check in were polite and charming but their credit card demands were something we had never come across before. We are well aware that it is customary practice for hotels to request credit card details at check in to cover any extras. But this hotel demanded to “ring fence” a whopping TB32,000!! Quite unnecessary and not a great start.

We were then escorted to room 228 which was rather nice and we were delighted to see a terrace with a couple of chairs where we could relax with our sundowners each evening. So off we toddled for a quick explore and to do some shopping. Back to the room late afternoon, poured a couple of drinks, put our feet up on the terrace for a quiet hour only to find that our room was situated right above “The Club” and instead of having a “quiet” drink, we were forced to listen to the ever increasing noisy antics of the "well refreshed" club members. Emm no thanks. We asked to be moved and were able to do so the following day but would strongly advise the hotel to only put Club Members in rooms 228 – 230.

This review is turning into a bit of a saga so I shall just highlight the other points that really need to be improved:

*Guests staying in a five star hotel should not have to ring down for shower gel and toilet rolls.

*Tea and coffee should be replaced but were not.

*My son was refused entry to the breakfast room on our first day as he was wearing a sleeveless teeshirt. He was tremendously embarrassed. We found out that there is a sign outside the restaurant telling guests what not to wear but surely it would make much more sense to advise guests prior to them arriving at the restaurant? A simple note in the room would avoid embarrassment.

*Coming off the beach after a long walk one day we sat down at the beach bar to enjoy a cold drink but were informed by staff that my husband and sons needed to wear teeshirts in order to be served. Good grief you are a beach resort and that is simply ridiculous.

*We are very fortunate in that we travel extensively and as a rule make use of the hotel laundry bags provided to store our dirty laundry and this enables us to simply pack the laundry bag in our case at the end of our stay and thereby keeping our worn clothes separate from our clean clothes. On check out at the Centara the maid forced my son to open his case, remove his dirty laundry from the bag and hand it back to her. Outrageously rude and again hugely embarrassing.

*Last but by no means least is the cost of the items in the mini bar in the room compared to what we paid in the local supermarket just by the hotel - can of Singha beer in the shop TB30/in the mini bar TB155. Can of tonic in the shop TB15/in the mini bar TB105. A litre of gin in the shop TB465/in the mini bar TB695 for 20ml.......You do the maths!

So very disappointing. Such a shame as this is a most stunning property and it could be superb with a little investment in training the staff and perhaps a shake up in the management. One gets the feeling that they are rather resting on their laurels having devoured all the glowing reviews on here.....

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, September 14, 2013
Dear tomcal,

Thank you for taking the time to publish your feed back on trip advisor. Guests comments are of utmost importance to improve service wherever needed and we took good note of some valid comments you wrote.

Clearly the lack of replenishment of amenities was a oversight for which apologized immediately through e-mail. It is a pity that it seemingly did not reach you.

Perhaps that an electronic problem interfered with the two answers the hotel wrote to you already but we feel that parts of your statement are distorted.


Yes, this hotel has a dress code in repect for other guests patronizing its restaurants. The code is indicated in the guest directory as well as at the restaurants themselves. We will ensure that this aspect is better explained in future.

Credit policies and prices are very much in line with our competitors.

As far as the linen laundry bags are concerned, they are washed and re-usable as part of our contribution to the environment.

Again we thank you for your review and we can ensure you that training / shaking will never stop ... at all levels!!

Yours sincerely,
The Management
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Colombo
Top Contributor
50 reviews 50 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed September 12, 2013

A hotel which charges the most but gives back the least to a guest in return.
The front reception did not have a print of the booking voucher which makes the checking process very long.
Gardens are beautiful but the rest of it is disappointing. Rooms are gloomy and too cramped up with no bidet showers in the bathroom. The towels are not kept in a visible place and we spent a considerable amount of time looking for them.
The trollies which go on the corridors are very noisy perhaps due to lack of oil on the wheels. Do not disturb sign board is not kept in a visible place.
Choice of food is limited in restaurants and the savory food with oozing oil makes you feel uncomfortable for the rest of the day. The Thai Restaurant on the other side of the road with Villas is good .Management badly needs a policy change to keep up with the status of a World Class Hotel. The difference and style of Vijitt Resort in Phuket was beyond compare and we are happy we stayed at Centara only for one night .

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, September 14, 2013
Dear manojicolombo,

Thank you for writing a review of our hotel on Tripadvisor.

I am sorry to hear that your stay with us did not meet your expectations and that you felt that our rooms are gloomy and cramped.

I herewith would like to respond to a few comments raised by you:
Free Wifi is available in public areas, charges apply for wifi in the hotel rooms. We will review our existing policies in this regard to see whether any changes are necessary.

In regards of the check-in process, no voucher was printed by the hotel as you've booked your room via the third-party site Booking.com. These sites do send guests a virtual copy of a voucher, which the hotel does not receive.

Thank you once again for your constructive comments and we hope that we will have the pleasure of serving you again. Meanwhile, we remain at your disposal for any future information you may require.

Your sincerely,
The Management
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lLondon, England
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 7, 2013 via mobile

As ever we had a wonderful time as this beautiful oasis. Lovely to see improvements made as a result of guests' comments. The private dinner organised by the hotel reflected the hotel staff's fantastic attention to detail. We will return!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, September 10, 2013
Dear jackygr,

Thank you for sharing your wonderful experience at the resort recently and your comments were shared with the team. Please rest assured that we will do our utmost to continue keeping our passion for service!

We are looking forward to be of service to you again in the future, we remain,

Yours sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 10 cities Reviews in 10 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed September 5, 2013

Old colonial style hotel/resort, simply stunning. Truly world class.

Pros

Historic buildings
Beautiful gardens
Three nice pools
Good breakfast, with nice outdoor seating
Reasonably priced F&B
Peaceful
Classy

Cons, for some..

Traditional rooms may not suit those looking for modern amenities
Gardens attract quite some mosquitos in the evening
Very quiet

Room Tip: Decide for yourself whether you prefer a traditional 1920's room or one of the modern rooms
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review, September 10, 2013
Dear User124,

Thank you very much for your kind review of our resort and we are pleased to note that you have a good time during stay with us. It is very encouraging that you thoroughly enjoyed your stay and had a great impression of the resort's ambiance. Your remark about the mosquito are well note by department concern for follow up.

We hope to have you again at Centara Grand Hua Hin in the near future.

Yours sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort & Villas Hua Hin

Address: 1 Damnernkasem Road, Hua Hin 77110, Thailand
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hua Hin
#2 Romantic Hotel in Hua Hin
#2 Top resorts Hotel in Hua Hin
#2 Family Hotel in Hua Hin
#3 Business Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand Beach Resort & Villas Hua Hin 5*
Number of rooms: 249
Official Description (provided by the hotel):
Luxuriate within this colonial-style Hua Hin Thailand hotel, nestled in a tropical garden along a beautiful four-mile beach. Signature features of this Hua Hin hotel resort include 207 rooms and 42 villas, local and international cuisine in five restaurants, three conference rooms for up to 300 people, three swimming pools, a spa and fitness centre, and limousine service. There are also six golf courses near our Thailand hotel resort, complementing our extensive onsite recreation. ... more   less 
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Also Known As:
Centara Grand Beach Resort And Villas Hua Hin
Centara Grand Beach Resort & Villas Hua Hin Hotel Hua Hin
Sofitel Hua Hin
Accor Hua Hin
Hua Hin Sofitel

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