We spent a week at Christmas at Chiva Som. In some ways it was excellent but in other ways rather disappointing.
The plus points:- service was very good, excellent at times, and the spa therapists were generally good. The food was excellent - fresh, natural and delicious. Even when the hotel was full, it did not seem busy; the atmosphere was pleasant , quiet and tranquil. People minded their own business and you could be a celebrity and no one would bat an eyelid. Also, the hotel's airport limo transfer is a good idea as it makes the rather tedious 3 hour drive from Bangkok quite comfortable.
The minus points were:-
1. All of the rooms are very small for 2 people. I cannot comment on the suites, but our room, a Thai Pavilion, the category immediately below a suite, was very small. Despite its attractive exterior design, inside, it was very irritating climbing over the luggage and clothes we did not have space to unpack, somewhat negating the point of the tranquillity outside. It would be OK - just - for single occupancy by someone with little luggage. The bathrooms are inadequate for two also, particularly the single very small basin.
2. We had the niggling feeling that the resort was constantly trying to part one from one's money. The counsellors, the spa therapists, the spa receptionists, the fitness staff all suggested that one booked an upgraded treatment or a new treatment, often involving them. There is clearly a commission scheme or bonus system related to sales in place!
3. The spa , despite being well mantained , looks tired, dated and in need of a massive refit.. Of course, they would need to close the hotel meanwhile.
4.The furniture in the rooms particularly tended to be old , dated and rather basic.
I am aware that this is essentially a spa rather than a 5 star hotel but Chiva Som DOES charge prices which are high even for a 5star hotel. Unfortunately for them, we had arrived straight from a truly world class 5 star hotel with the most beautiful pool and spa area. It was quite a contrast and not to Chiva Som's benefit!
Indeed it made Chiva Som look barely 3 star in many respects, despite its good service and food.!
I am not saying it is a bad spa. It is not - just go with your eyes open!




