My wife and I stayed at the Hyatt Regency in Hua Hin from December 22-28. The limo arrived at BKK airport as promised and our ride (about 2 1/2 hours) was uneventful, and our driver was friendly and professional. After a very long trip from Toronto (30 hours door-to-door), we were pretty exhausted when we arrived at the resort around 10:30AM. Upon checking in at the main lobby reception, we were informed that our room might take awhile to get ready, but we were escorted to the Regency Club (well worth the $$ to upgrade) to have some breakfast while we waited. To our relief, a priority was placed on getting our room ready and we only had to wait about 20 minutes to check into our room. We stayed in a Club Deluxe King, and we were very happy with the room. It was quite large and also had a veranda (my wife's favourite spot to relax), and was spotless.
The grounds on this resort are gorgeous, and maintained very well. The beach at Hua Hin isn't as picturesque as Phuket, but the vistas were still quite lovely (note: beware the sand flies...their bites aren't fun) and you can walk miles in either direction to explore at lower tides. The main pool is quite impressive (loved the waterslide!), but was a bit on the chilly side. The Regency Club pool is smaller and more exclusive, but also a bit cool. As it's a bit smaller, there aren't as many lounge chairs available, so an early arrival to the pool deck is recommended.
The Regency Club provides a comp breakfast (cold & hot options available), as well as free cold/hot food during Happy Hour between 5-7PM (free booze, too!). The service was excellent, with plenty of seating available. This is where upgrading to the Regency Club is a good option, since with breakfast and Happy Hour, you can almost forego eating at the the other restaurants on the property (though the food there is excellent).
The Christmas Eve dinner was superb: a huge buffet, with both traditional and local food on offer. The Thai version of Santa Claus also showed up, and 2 musical groups also performed during the dinner. Listening to the quintet peforming Ave Maria was sublime. We also had the Romantic Dinner on the beach, and it was an unforgettable experience.
We also had 4 free massage treatments (included in the Club Deluxe Room rate) at the Barai. Just amazing...the building itself is incredible and the service and treatment exceeded our expectations.
The only negative I can identify during our stay were some of the other guests at the Regency Club. I am loathe to stereotype, but am starting to get the impression that a lot of European travellers seem to utterly lack manners when it comes to how they treat the staff. Given at how hard the staff works at this hotel, it's utterly appalling to see so many of these guests treat them like serfs. Shameful.
I cannot say enough about the amazing service we received at the hotel. I stay at Hyatts regularly for business and had high expectations coming to this resort, and the staff here exceeded them. The leadership starts at the top: Sammy is a superb GM and made a point to stop by several times (including our dinner on the beach) and make sure everything was to our liking. He sets the bar at this resort, and the staff follows his lead. This dedication to service is what really sets this property apart. Kudos to all the staff and management, you made our stay memorable.
Very Best Regards,
Cale & Nadine Nicholson
Upgrade to the Regency Club. Worth the $$, since you also get free breakfast and snacks during Happ...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mr and Mrs Nicholson
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We are grateful for your kind review following your six nights visit to the resort. We appreciate your kind feedback and observation and we will do our best to maintain and enhance our products and services. We are humbled by your kind words and encouraged by your recognition which have been passed on to the team members.
Wishing you the very best in the New a Year and we hope that we will be able to welcome you again for a longer stay in Hua Hin.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.