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“Wonderful resort” 4 of 5 stars
Review of Hyatt Regency Hua Hin

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Hyatt Regency Hua Hin
5.0 of 5 Hotel   |   91 Hua Hin - Khao Takiap Road | Prachuap Khiri Khan, Hua Hin 77110, Thailand   |  
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A Free Night After Three
Ranked #8 of 128 Hotels in Hua Hin
Northern Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Wonderful resort”
4 of 5 stars Reviewed January 3, 2014

My husband, daughter and I stayed at the Hyatt Regency for a week in June 2013. From the moment we arrived at the hotel we were warmly greeted by the reception staff with a welcome drink and cool flannel.This level of attentive service was shown to us by all staff throughout our stay. The only time when service was slow was in the restaurant at breakfast time where staff seemed disorganised at times.We loved the beautiful grounds of this resort and the massive pool. We had wonderful meals in the Thai restaurant and McFarland House. We also enjoyed fabulous treatments at the spa-a definate must if you stay here.We were allocated a ground floor room which looked out onto the pool.The bedroom was very spacious with a lovely bathroom but as other reviewers have stated the beds were far too hard. We would definitely consider staying here again.

Room Tip: Ask for a room with view of pool as some have trees blocking view
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 22, 2014
Dear AlysonS

We are glad that you had a wonderful family vacation in a Hua Hin in June 2013. Truly appreciate your kind feedback and rest assured this will motivate us to continue in enhancing the quality of our service offering to our guests.

We look forward to your future return visit soon.

Sincere regards
Sammy Carolus
General Manager
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776 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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English first
Bowmanville, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2014

My wife and I stayed at the Hyatt Regency in Hua Hin from December 22-28. The limo arrived at BKK airport as promised and our ride (about 2 1/2 hours) was uneventful, and our driver was friendly and professional. After a very long trip from Toronto (30 hours door-to-door), we were pretty exhausted when we arrived at the resort around 10:30AM. Upon checking in at the main lobby reception, we were informed that our room might take awhile to get ready, but we were escorted to the Regency Club (well worth the $$ to upgrade) to have some breakfast while we waited. To our relief, a priority was placed on getting our room ready and we only had to wait about 20 minutes to check into our room. We stayed in a Club Deluxe King, and we were very happy with the room. It was quite large and also had a veranda (my wife's favourite spot to relax), and was spotless.

The grounds on this resort are gorgeous, and maintained very well. The beach at Hua Hin isn't as picturesque as Phuket, but the vistas were still quite lovely (note: beware the sand flies...their bites aren't fun) and you can walk miles in either direction to explore at lower tides. The main pool is quite impressive (loved the waterslide!), but was a bit on the chilly side. The Regency Club pool is smaller and more exclusive, but also a bit cool. As it's a bit smaller, there aren't as many lounge chairs available, so an early arrival to the pool deck is recommended.

The Regency Club provides a comp breakfast (cold & hot options available), as well as free cold/hot food during Happy Hour between 5-7PM (free booze, too!). The service was excellent, with plenty of seating available. This is where upgrading to the Regency Club is a good option, since with breakfast and Happy Hour, you can almost forego eating at the the other restaurants on the property (though the food there is excellent).

The Christmas Eve dinner was superb: a huge buffet, with both traditional and local food on offer. The Thai version of Santa Claus also showed up, and 2 musical groups also performed during the dinner. Listening to the quintet peforming Ave Maria was sublime. We also had the Romantic Dinner on the beach, and it was an unforgettable experience.

We also had 4 free massage treatments (included in the Club Deluxe Room rate) at the Barai. Just amazing...the building itself is incredible and the service and treatment exceeded our expectations.

The only negative I can identify during our stay were some of the other guests at the Regency Club. I am loathe to stereotype, but am starting to get the impression that a lot of European travellers seem to utterly lack manners when it comes to how they treat the staff. Given at how hard the staff works at this hotel, it's utterly appalling to see so many of these guests treat them like serfs. Shameful.

I cannot say enough about the amazing service we received at the hotel. I stay at Hyatts regularly for business and had high expectations coming to this resort, and the staff here exceeded them. The leadership starts at the top: Sammy is a superb GM and made a point to stop by several times (including our dinner on the beach) and make sure everything was to our liking. He sets the bar at this resort, and the staff follows his lead. This dedication to service is what really sets this property apart. Kudos to all the staff and management, you made our stay memorable.

Very Best Regards,

Cale & Nadine Nicholson

Room Tip: Upgrade to the Regency Club. Worth the $$, since you also get free breakfast and snacks during Happ...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 22, 2014
Dear Mr and Mrs Nicholson
We are grateful for your kind review following your six nights visit to the resort. We appreciate your kind feedback and observation and we will do our best to maintain and enhance our products and services. We are humbled by your kind words and encouraged by your recognition which have been passed on to the team members.

Wishing you the very best in the New a Year and we hope that we will be able to welcome you again for a longer stay in Hua Hin.

Sincere regards
Sammy Carolus
General Manager
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melbourne
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2014 via mobile

"Paradise" is the word we would use for our 6 day relaxation holiday from major cities .
Every thing from check in 27th dec 2013 to our departure 2nd jan 2014 was faultless , remember that this time of year all Hotels are full occupancy and very busy!!
Not once did we feel crowded, yes lots of children, but many places to find a quiet spot by the pool or beach edge .
We celebrated the New Year at Gala dinner , soon made new friends at our table and saw in the new year with glasses full and fireworks .
There were always pool attendants and they ready to help, ( smiling and a friendly hello ) provide more than enough towels for the lounge and after swim dry off .
Rooms were perfect , with large balcony and all room amenities just right ,
We were staying in standard king room with pool view 3 rd floor , not Club rooms ( we booked late and they were full) this was never a problem , where ever you stay in this very well run Hotel , you will be happy .
We can't wait to return , and would highly recommend this beautifully located Hotel to couples and family .
Five star *****
We will return to our busy lives all refreshed and thinking 2014 is starting off beautifully .
Many thanks Hyatt Regency Hua Hin all the best for your 2014 from 2 very happy guests .

Stayed December 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 22, 2014
Dear tasteitMelbourne

Thank you very much for staying at the resort during the recent festive season. We are pleased that you had a good and relaxing holiday despite the peak season period.
Wishing you a perfect start to the year and we look forward to your return visit next year.

Sincere regards
Sammy Carolus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narbonne, France
Top Contributor
80 reviews 80 reviews
8 hotel reviews
Reviews in 31 cities Reviews in 31 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed January 1, 2014

But not the best beach
Everything was ok. only the road to acced ( when we went) as a litle dark but today they improved it and seems more safe
The beach is not really a beach but pools were perfect for our kids

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 2, 2014
Dear Jean B

Thank you for sharing your experience of your stay.

During this season, it is quite normal that the sea water around Hua Hin beach is rather high hence during the high tide you may not able to walk by the beach. Nevertheless in the other season of the year, the beach is normally walkable even during the high tide. I smile glad that your kids enjoyed the swimming pool.

Sincere regards
Sammy Carolus
General Manager
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Pune, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 1, 2014

We arrived at the resort by afternoon. Checking in took a pretty long time and our room wasn't even ready by the time we finished checking in. Our rooms were comfortable and pretty so it was worth the wait. In the middle of our stay, we changed into a suite that was amazing. The whole resort was really, really big and we got lost many times. The swimming pool is really nice too because it is really big. But the swimming pool didn't provide towels so we got out of the pool wet and cold. The food was pretty nice too. They also served pizzas from the Italian restaurant to the other two restaurants. My family liked the Thai restaurant but the food in You and Me was pretty oily. Since we were in a suite, we had access to the Hyatt Regency Club which had great food for breakfast.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 2, 2014
Dear Alisha A

Thank you for your feedback following your stay at the resort. We appreciate your observation about the overall experience especially with the suite, the resort's facilities and the regency club lounge breakfast.

Regarding the towels around the pool, we do provide towels but probably during your visit to the pool, we may run out of clean towels and waiting for the fresh ones to arrive from our laundry.

We hope we will have the opportunity to welcome you back again for a much better experience in the future.

Sincere regards
Sammy Carolus
General Manager
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Pune, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 31, 2013

The property is beautiful, typical tasteful hyatt. However the service element is lacking at every front. the pool does not have towels for guests, the restaurants don't have enough servers so there is a lot of wait-time. The housekeeping also takes a long time to do the housekeeping, it is not done till 3 pm at times.
The spa also did not live up to the hype. The pedicure was promised to be for 75min was finished before 60min. There was a lot of distraction with the pedicurist going back and forth to fetch things.

Usually Hyatt's forte is it's service, and that is why we chose this hotel brand most of the time, however this was an exception.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 2, 2014
Dear anand_agarwal2013

I am sorry to hear about the substandard of service that you experienced in the resort during stay which was disappointing. There is no excuse for all of this to happen and we are committed to improve the service experience to ensure this situation will not be recurring.

Sincere regards
Sammy Carolus
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 30, 2013

We stayed at the hyatt in hua hin over the Xmas period and all in all have had a very enjoyable time. The hotel is very nice. We had requested 2 interconnecting rooms when we booked which we got. The rooms are spacious and perfectly livable for 2 weeks. Bathroom is fine - probably could do with a bit of maintenance - shower controls bit weak and plugs hard to remove especially to empty bath. We were on the ground floor and didn't have a balcony which was a bit of a shame but didn't impact on our stay. Food is very nice - we ate in all the restaurants and had room service - very tasty, always hot. Could probably do with waiting staff at pool and restaurants touching up on their English skills as sometimes they did not understand what we were ordering and took a few times to get right. Breakfast buffet nice with good selection of food. The staff are very friendly and always said hello to my kids - in particular Charlie by pool, Wee in the kids club and pool and Dear in reception. Also good to see the GM walking around, talking to guests and clearing plates! The only 2 major criticisms I have is that the kids club really isn't very good - every time we walked past the kids were watching tv, the individual activities are quite expensive - paid nearly 1000 bhats for my son to decorate a hat and handkerchief an activity which was meant to last 2 hours but was finished after 50mins. It really could be improved - more staff, able to drop off kids to just play in there without big charge - plus the room is quite small and stuffy. On the upside the treasure hunt they organised was great fun for my kids. The other negative is the temperature of the pool - it was freezing - I can honesty say I have never seen a pool so empty. Apart from the waterside which is great addition. Concierge staff friendly, helpful and knowledgable. The location is good too - right by the cicada weekend night market and a 5 - 10 min taxi ride from town. To sum up its a nice hotel on nice grounds but it is not amazing and although we've enjoyed our stay we probably wouldn't stay here again

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 2, 2014
Dear Csle77

We are pleased to know that overall you and your family had an enjoyable holiday at the resort during the recent Christmas period.

Your kind feedback has been noted and appreciated. We shall pass on your positive comments to our team members who interact with your family during this visit as well as to the food and beverage team.

We shall also pay attention to the kids club program especially on possible additional activities if the kids have completed their activities ahead of time as to keep them entertained.

The weather has been unusually cold for the past two weeks here compared to previous years for the same period thus this affected the water temperature in the swimming pool and even though it was sunny for the entire day it was unfortunate the pool was quite chilled especially in the morning.

I am sorry to hear that you probably won't be returning to the resort but if you do return we will try our very best to make your future stay to be amazing one and not just nice.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hua Hin

Address: 91 Hua Hin - Khao Takiap Road | Prachuap Khiri Khan, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Hua Hin
#4 Family Hotel in Hua Hin
#6 Spa Hotel in Hua Hin
#7 Luxury Hotel in Hua Hin
#7 Business Hotel in Hua Hin
#8 Romantic Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hua Hin 5*
Number of rooms: 213
Official Description (provided by the hotel):
Hyatt Regency Hua Hin is a premier beachfront resort ideal for families, honeymooners and couples who are looking for a relaxing and enjoyable vacation. The hotel enjoys a 250 meter stretch of prime white sand beach, plus lush tropical gardens and swimming pools. THE BARAI, the hotel's brand-new residential suite and luxury spa destination, is a sanctuary for beauty, pampering and wellness. ... more   less 
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Also Known As:
Hyatt Regency Hua Hin Hotel Hua Hin
Hua Hin Hyatt Regency
Hyatt Hua Hin

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