We booked two rooms and arrived on 2nd Jan 2013. Rooms were not ready so we waited at the spacious reception area. But then we were told we could go in. The room assigned to our daughter, her husband and twin girls was ready and they settled in well. However the room for me, husband and daughter was not. We were unsure as to why we were told to go when Housekeeping were not ready. Anyway, we were on 1st floor at Deluxe room w jacuzzi, so we settled ourselves having our packed lunch by the jacuzzi while the room was being made up. Of course, it was a hot day so where we had lunch was not the best. But had no alternative.
So after housekeeping cleaned, we noticed the fridge was not cold. Called the Desk abt it and different ladies came up and gave the weirdest excuses. First of all, the fridge was empty. So naturally, after our lunch, I packed the leftover, fruits and some drinks into the fridge. So what do I get? They were telling me that I shouldn't put leftover in fridge and that its only meant for drinks blah blah..I held my cool for a while until I couldn't take it no more, and that's when I screamed at them and said, what hotel ask customers what and what not to put in fridge. And worst yet, aside from being a very small sized fridge, it wasn't working. Do something abt it. Only then, more people turned up and a couple of technicians brought a working fridge. Then turned on the TV, and that too wasn't working and again called them to come fix. I think they brought in an a different set. That first impression really set us on wrong footing.
The beds were comfortable and nice sheets. But we had to ask for extra towels. These should have been there as we booked and paid for three people. Breakfast came with the room but after staying at Hilton, Dusit and Marriott, there was nothing special about it. I also didnt like the spread out of where the restaurant is located and having to enter with swiping card system. Too much unnecessary security. The massage place across were ok but after walking to the mall 5minutes away, we discovered there were better places there and even cheaper.
I think this resort is new and likewise still going thru those initial challenges of getting things right. We chose to go there as we wanted to take our family to Hua Hin...and being peak season, we were unable to find room at the ones right on the beach. With their reduced costs, it was ok. But even then, the hotel was not full.
Would we go back? I don't think so. Hua Hin has many great options and this resort really has to package everything well, plus improved customer service to be able to compete with many established resorts/hotels.
- Official Description (provided by the hotel):
- G Hua Hin Resort and Mall is a luxury, new, modern boutique city resort located in Hua Hin town, near many tourist attractions such as Cicada Market, Hua Hin Night Market and just a few minutes walk away from Hua Hin Market Village and Bangkok Hospital. Unlike other hotels and resorts, G Hua Hin Resort and Mall is close to the beach with access to the most beautiful and delicate long white sandy beach in Hua Hin/Cha-am. The resort is designed in a unique "Pier" theme style to cater for both Thai and foreign guests looking to escape the hustle and bustle of city life. Our 79 fully equipped deluxe rooms and suites, in-house restaurant and our pool bar provide the ideal environment to enjoy a clean, comfortable and friendly service. We want you to experience the special atmosphere we have created. Our large, saltwater swimming pool presents an opportunity for you to laze away the day. Enjoy shopping in our own G Supermarket, local discount store, G Pharmacy and Health Care or other shops located in our mall. Leisure activities abound! Water sports, golf, sightseeing! Just ask us - we will be happy to assist you. G Hua Hin Resort and Mall wants you to enjoy a relaxing time recuperating from the everyday stress we all experience. Our aim is to provide you with an experience you will wish to repeat. ... more less
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