Been to the White Lotus twice now , both times for their Dim Sum lunch (Fri, Sat Sundays only) so can only comment on that not the a la carte menu. The views from the restaurant are truly spectacular (if you're not a great lover of Hua Hin or don't have much time to spend there then highly recommended going up to the 17th floor where the restaurant just to see all of HH in one go). The Dim sum lunches are truly superb. For anyone who has spent any time on business in Asia, they will know that the HIlton Dim Sum Sunday lunches are an Asia wide tradition/trademark of the Hilton Hotel chain. And in this respect the Hilton at HH didn't disappoint.
What does disappoint - certainly in comparision to the other Dim Sum lunches I've had at almost all of the Hiltons across Asia is the staff. We had made a reservation and were asked on the phone whether we wanted to sit inside or out (assuming weather was going to be hot and sunny we chose inside). As it turned out, it was cloudy and not too hot so on arrival we asked to sit outside (the tables were all made up). The 'greeter' said no we couldn't and when asked why she said it was too hot for the staff. This I was a bit unhappy with as it wasn't too hot at all for staff and was a good sign of the uncustomer focused attitude we experienced during our meal. We therefore sat inside, ordered beers (which took an absolute age to come) and a bottle of wine. The first bottle delivered was already opened but in fairness the waitress did notice that and took it back (but why was an open bottle of wine available for bringing to the table in the first place?), the second arrived and she brought it to the table. Then she took it a way again and came back with a wine glass. Then took the unopened bottle away again to look for a corkscrew (it was a twist cap bottle) and then brought it back again and couldn't get the bottle opened. By this time the wine was getting warm - and all this was happening with none of our other drinks arriving either
I then realized that I didn't have a memory card in my camera. I went to the 17th floor concierge desk (the floor also doubles up as an executive floor for hotel residents) and asked her whether there was a shop in the hotel that sold them. She said no, and the nearest place would be Market village - about 4 km down the road and a nightmare to get into especially during Songkran as it was that day. This was totally wrong - I know HH very well and know that there is a shop that sells such about 50 metres away from the hotel. What I wanted was for a member of staff to go and get it for me as I didn't want to interrupt my anniversary luncheon. In a hotel of this grading, that should be an offer made - I didn't care how much they charged me for the card or the service of going to get, but I do expect such a service to be offered in a hotel of this calibre (even my little local restaurant will send someone out to get cigarettes for me and I am quite happy to pay over the top for the packet and tip the guy well on return)
Finally, and this would never be allowed at the Hilton in HK, Taipei, Bangkok or anywhere else that I've been to a Hilton hotel - our waitress had a tear in her dress and one could see her knickers. Given that they choose beautiful women to serve in these restaurants, who are usually impeccably dressed this was a real oversight by the restaurant manager (what has happened to the attire check before going out on duty?)
So, do go here for the food (well the DimSum lunch at least) and the views (ask for a table next to the window - good luck with one outside although in fairness it is usually too hot but on this day it wasn't) but don't expect great service. Especially for the money paid. Although the dim sum menu is advertised at 499 baht (£10) pp - which is an absolute bargain - we have never come away with a bill of less than £30 pp as the beers, wines, waters are very expensive. This doesn't bother me as you expect that in a hotel - but you also expect the service to go with it which was sadly lacking on the occasion I visited at the weekend
PS note to management - I took the opportunity to wander round the hotel after lunch. Your floor / door / carpark staff are absolutely super. But when were the windows last cleaned in the lobby and the exterior of the hotel facing the beach painted - it is looking very shabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.