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“PEOPLEWARE AT ITS BEST” 5 of 5 stars
Review of Intercontinental Hua Hin Resort

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Intercontinental Hua Hin Resort
5.0 of 5 Hotel   |   33/33 Petchkasem Road | Prachuabkhirikhan, Hua Hin 77110, Thailand   |  
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Ranked #5 of 128 Hotels in Hua Hin
Bangkok, Thailand
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“PEOPLEWARE AT ITS BEST”
5 of 5 stars Reviewed May 19, 2013

Hardware and Software in all good hotels are comparable but I found unusual was the excellent peopleware at this hotel.Very rarely you find such a great service at all levels-check in,check out,executive Lounge-excellent-whther that Tahitian youngman,Ethiopian lady,Manager,Thai Staff etc.,Filipina waitress at breakfast area,butler service,pool assistants,room service,housekeeping -personnel.All with genuine smile and great great service anticipating guest needs and demands.I have travelled around the world and staed in many IHG brands but this was exceptional service.Congratulations to General Manager.I will definitely stay there again and again.

Room Tip: Stay in the rooms whree you can see both poolside and the sea.Great view maybe a 3rd floor roo as se...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at Intercontinental Hua Hin Resort, responded to this review, May 27, 2013
Dear Anthony577,

Thank you for taking the time to review your stay with us at Intercontinental Hua Hin Resort.

I am delighted to read you had a great stay with us.At Intercontinental Hua Hin Resort, we strive to exceed each guests’ expectations thus I am delighted to hear we were able to do so for you.

Thank you also for the kind words you spoke about our team; there is no better recognition.I will be sure to inform them of your thanks.

I look forward to welcoming you back soon,

Warm Regards,

Juan Losada
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Montreal, Canada
Top Contributor
55 reviews 55 reviews
55 hotel reviews
Reviews in 38 cities Reviews in 38 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed May 19, 2013

We spent 5 nights there and we had a very nice stay. Since the first day, the lounge staff took care of us so nicely! They were so helpful and friendly with us! We had an amazing room, with a huge balcony included a sofa & a Jacuzzi with ocean view!

The pool is big and so nice. All the restaurants are excellent with good quality, like the Thai restaurant, the Italian... This hotel is right on the best beach area of Hua Hin. The sand and the sea is better there than some other hotel around! The Gym is well equipped, the Spa is nice, and all the facilities are really nice...

Like I said, ALL the staff was so nice with us and i would like to take time to recommend some of them, who i remember;
BELLA, PUY, KAE & NANCY for guest relation at the lounge, The GRAND CHEF (French) I forgot his name, and Director JUAN MIGUEL.

We appreciated our stay so much and we look forward to return there soon!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at Intercontinental Hua Hin Resort, responded to this review, May 27, 2013
Dear Pierre D.,

Thank you for taking the time to post a review of your recent stay at InterContinental Hua Hin resort..

I am very pleased to hear you enjoyed your deluxe suite and were able to benefit from the Jacuzzi on your balcony. Even more pleased that you were able to take advantage of all of our facilities including the restaurants and Spa.

Thank you also for your kind words; I will be sure to inform Puy, Bella, Nancy, Kae and Chef Patrick of your thanks.

We look forward to seeing you again

Warm Regards,

Juan Losada
Director of Guest Services
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Singapore, Singapore
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 16, 2013

I spent three days at the InterContinental Hua Hin during my stay in August. The property is stunning; postcard worthy views, gorgeous pool with comfortable sunning bed.

The deluxe room which i had the luxury of staying in is fairly large and beautifully decorated. I love the unique resort-styled celling and i love the room configuration. The welcome note by the General manager and the sweets left by my butler added a memorable touch to my welcome.
i love lying outside the bed at the balcony, where I enjoyed almost unobstructed views of the property, pool and the beach.

The service is flawless. Hotel staff took the time and effort to show us around and property and remembered our names.

Though for all its greatness, the morning breakfast is less to be desired. The menu is repetitive and it gets tiring after three days.

All in all, an amazing property with a lot of heart and soul.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at Intercontinental Hua Hin Resort, responded to this review, May 27, 2013
Dear ChadTann,

Thank you for taking the time to post a review of your stay at our property.

I’m thrilled to hear you enjoyed your stay with us and were able to experience the luxury of our rooms and facilities. At Intercontinental Hua Hin Resort, we attempt to tailor our service for each guest, thus I am happy to hear your expectations were met.

I would also like to inform you that we are adding new dishes to the breakfast buffet in order to offer even more variety to the existent choices.

I look forward to welcome you back soon

Kindest Regards,

Juan Losada
Director of Guest Services
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 27, 2013 via mobile

I am an expat working in Bangkok & have stayed at most of the top class hotels in Thailand. I have to say this is a wonderful hotel offering great rooms & 5* service. The staff really seem to care & deliver on service which many hotels in Thailand now lack. Swimming pool & beach are also superb. One criticism would be food is overpriced but hey many restaurants in nearby downtown.
Would i go back? - Definitely

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at Intercontinental Hua Hin Resort, responded to this review, May 27, 2013
Dear Jarsagar,

Thank you for sharing your positive feedback on TripAdvisor.

We are delighted to hear you had a great stay with us and enjoyed the rooms, pool and rest of resort facilities.I would like to personally thank you for recognizing the quality of service delivered by our staff, which is no doubt our biggest asset.

We all look forward to welcome you back soon.

Warm Regards,

Juan Losada
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 24, 2013

This was our second stay (8 nights) in Intercontinental Hua Hin and we really enjoyed a high standard in all respect. Spacious, very clean, well designed and comfortable rooms, friendly and efficient service, fantastic breakfast (quality, variety, service), plenty of fresh fruits and juices, very good quality of coffee, wonderful overall atmosphere. Even when the hotel is at its full occupancy, you do not feel that it is crowded; you can always find a place near the pool, no shortage in towels, no problems in serving so many clients at rush hours in breakfast. During our stay, the hotel organised the Asian Beach Polo Championship (a great sport event for charity purpose), and obviously it was full of clients who had come for that event. I was afraid that with so many people around, the service would not cope but I was wrong; everything run smoothly as usual despite the extra workload. Moreover, the dinner and the fashion show which were organised on the occasion of the Beach Polo were both excellent and spectacular. My wife has also used the SPA of the hotel a couple of times and she was very satisfied. You can be confident that at this hotel you will have no unpleasant surprise and you will spend your holiday in natural elegance and comfort amongst smiling people. The beach in front of the hotel is very good and you can swim and / or walk along the several kilometres of velvet sand. Going to the town and the night-markets in the evenings it takes 8 to 10 minutes by taxi (140 Baht). You can also walk to the 'Market Village' of Hua Hin (15-20 minutes) http://www.marketvillagehuahin.com/ where you can shop and find several restaurants (including Japanese).

The final verdict for this hotel is: excellent choice, unconditionally recommended!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at Intercontinental Hua Hin Resort, responded to this review, May 21, 2013
Dear Sitolakis,

Thank you for taking the time to post a review on TripAdvisor.

I am delighted to hear you and your wife enjoyed your vacation with us at Intercontinental Hua Hin Resort and were able to take advantage of the Spa and restaurant facilities. The Beach Polo is an exceptional event and I’m delighted to hear you were able to experience it.

Again thank you very much for your great feedback .

I look forward to welcoming you back soon!

Warm regards,

Juan Losada
Director of Guest Servcices
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Top Contributor
75 reviews 75 reviews
29 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 23, 2013 via mobile

My first reveiw was refused , no idea why so here goes again.
If your looking to relax by the pool in serene and calm environment then this is not the hotel to visit. The pool is loud and noisy somewhat befitting of a 3* hotel with inconsiderate guests.
The rooms are nice but very hot inside , the air conditioning is insignificant.
The restaurants don't appear to be used at night mostly sitting empty which is a shame as the service is good and the good good. The prices are very inflated, maybe ought to look at reducing the prices to fill rather than having empty. Competition outside the hotel is massive though.
Breakfast buffet hmmmmm ? Well they can cook a soft boiled egg. 3 or 4 attempts a day and in four days think there was one that was actually cooked correctly. Choice is excellent with every taste catered for, although guests using meat tongs to pick up fish wasn't clever. Staff were very attentive and coffee refills came very quickly
Hua hin is very convenient when working in Bangkok with only a two hour drive, it's not the usual IHG quality but its okay as long as you don't expect too much.gardens aren't as well kept as other properties, dead leaves lying around which in other properties you wouldn't see !

  • Stayed April 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at Intercontinental Hua Hin Resort, responded to this review, May 21, 2013
Dear LynneK4,

Thank you for taking the time to post a review in regards to your recent stay at InterContinental Hua Hin resort.

Guest's feedback are extremely helpful in aiding us to improve and deliver a better service to our guests . I do apologize for not being able to meet your expectations and I sincerely hope to have the opportunity to welcome you back for another visit and restore your confidence in our property.

Please , feel free to contact me directly on juan.losada@ihg.com and I'll personally ensure you have a memorable stay.

Warm regards,

Juan Losada
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
3 of 5 stars Reviewed April 23, 2013

We recently spent 7 nights at the Hua Hin Intercontinental Resort Hotel. The hotel is on a VERY narrow plot of land, nestled between 2 rather ugly tower blocks so I would definitely not call it a 'resort' hotel compared to many other resort hotels I have stayed in with vast grounds.

We booked a Club Room, especially since my daughter and I always enjoy having the Afternoon Teas. The Club Lounge was a pleasant room, rather like an old library (with floor-ceiling bookcases) though it is on the ground floor and there is no view. The Afternoon Teas were served on 2-tier cake stands, however, we were hugely disappointed to discover that it was a set menu, which remained the same for the whole week. They also ran out of Early Grey tea for 3 days in a row.

The pool area was pleasant enough, though there were no towels available on 2 occasions when we got there so we had to wait for them to be re-stocked. There were also a number of daily activities (cookery, horse riding, etc) but these were at an additional cost and expensive. All in all, given the various shortcomings, I would not quite consider it as a 5* Resort Hotel.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Intercontinental Hua Hin Resort, responded to this review, May 10, 2013
Dear discoverdubai,

Thank you for staying with us and providing us with your valuable feedback. I am delighted that you enjoyed the amenities on offer. However, I would like to apologize for the dissatisfaction you had experienced. The issues you have raised about the lack of towels have been documented and will be forwarded to the appropriate departments for necessary actions. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Janice A
Case Manager
IHGCare
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Additional Information about Intercontinental Hua Hin Resort

Address: 33/33 Petchkasem Road | Prachuabkhirikhan, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hua Hin
#3 Business Hotel in Hua Hin
#7 Family Hotel in Hua Hin
#19 Spa Hotel in Hua Hin
#20 On the Beach Hotel in Hua Hin
#24 Luxury Hotel in Hua Hin
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Intercontinental Hua Hin Resort 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Intercontinental Hua Hin Hotel Hua Hin

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