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“Dusit Thani Hua Hin-nothing but just a Luxury place&atmosphere!” 1 of 5 stars
Review of Dusit Thani Hua Hin Hotel

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Dusit Thani Hua Hin Hotel
4.5 of 5 Resort   |   1349 Petchkasem Road, Hua Hin 76120, Thailand   |  
Hotel amenities
Ranked #13 of 132 Hotels in Hua Hin
Certificate of Excellence
Bangkok, Krung Thep, Thailand
1 review
“Dusit Thani Hua Hin-nothing but just a Luxury place&atmosphere!”
1 of 5 stars Reviewed November 19, 2012

Highly not recommended to any smart person!

My family and I stayed in the room 658, a Mini Grand Suite for 2 nites over the wkn.

1. The room's very clean, beautiful, luxury, expensive but you can hear everything from the next door neighbor doing their business in the toilet while you are having a room-service's meal. You can even hear the mother shouting at their kids, etc.

2.The Italian restaurant's dinner is just a joke! Though, the service was excellent.

3.The service at the Food&Bar by the main pool was terrible, no one seemed to care. They couldn't just get the order right and one meal was missing and we have to wait for a long time.

4.The overall food & service from the waiters and waitresses are beyond expectation at breakfast after going through all those.

5. I actually complained to the Duty Manager(rep.), Khun Wanpen but nothing happen, no positive feedback whatsoever from the hotel. Though, they wish my family a happy journey and looking forward to seeing us again!?!?

6. Though, the Club Room on the 7th Flr.'s service is excellent!

Conclusion: there is definitely a much better place in Hua-Hin than Dusit Thani HH.

Room Tip: None unless they can fix the problem with the noise coming from the next door neighbor.
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana M, Manager at Dusit Thani Hua Hin Hotel, responded to this review, December 7, 2012
Dear Geng K

Our sincere apology for not responding sooner. We are very disappointed to learn of your less than satisfactory experience at our resort.

At Dusit Thani Hua Hin, we strive to exceed our guests expectations. Obviously on this occasion, we have fallen short of your expectations. Our management has taken your candid comments seriously and have implemented trainiing to improve the service level at the Poolside Bar. We are heartened to learn that you did experience good service at our Club Lounge and at The Restaurant.

Rest assured that your comments have been taken seriously and we endeavour to provide a consistent level of service throughout all our food and beverage outlets.

Best Regards.

Diana
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993 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Kolkata
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 17, 2012

Our group of 8 adults and 2 children were quite tired after a delayed flight into bangkok and a traffic ridden ride out of the city but walking into the hotel lobby at dusit thani hua hin changed everything. The welcome drink and the speedy check in greatly helped and we had a wonderful nights sleep.

The morning after we were welcomed to a lavish buffet breakfast spread and were happy at the choice available to us.

The gym facilities were quite good and thankfully we visited the gym before hitting the breakfast buffet.

The main pool was excellent and so was the salt water pool. The cocktails served were really good and the complimentary bottles of water served during the day were very welcome.

We had a dinner at the baan benjarong and found the food to be really good albiet a bit expensive but to be fair with the ambience it is to be expected.

A few of the negatives which though not major need to be pointed out and among them we think the lanai rooms where we stayed do need to be updated a bit with better television sets and some more sprucing up and also english language skills need to be enhanced for easier communication with guests.

These were the only flaws which i could possibly think of.

The small beach area was impeccably clean and looking back i can hardly find fault with anything during our four night stay at the hotel.

I would strongly recommend stay at the hotel and experience the hospitality of the staff.

Room Tip: The lanai rooms facing the main pool were very convenient but have no view of the sea. Its better to...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Diana M, Manager at Dusit Thani Hua Hin Hotel, responded to this review, March 27, 2013
Dear bunty 75

Thank you for your kind comments. We are pleased to learn that your group found haven after your long journey from home and that you had an enjoyable time at Dusit Thani Hua Hin.

We appreciate your comments regarding our Lanai Rooms. You will be pleased to know that we have plans to upgrade these rooms within this financial year.

We are fully aware of the importance of communication with our guests. We have a dedicated English teacher to train and improve the English comprehension of all our staff.

We look forward to having you back at our resort.

Thanks & regards.

Diana
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Sydney Australia
Level Contributor
106 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 stars Reviewed November 14, 2012

This is a very large hotel but lacks nothing in the way of service. American hotels should note that a tip should not be a prerequisite for service with a smile.
We stayed only 2 nights in a the cheapest standard room which was adequate.
The breakfast and buffet lunches and dinners are of the highest order and reasonably priced. Alcohol drinkers should note that for only THB690 ++ extra there is free flow of sparkling wine, cabernet sauvignon and chardonnay with every buffet.
The swimming pool and grounds are top class and parking and internet are free, as they should be.
The hotel is about 10 minutes out of Hua Hin's nightlife and restaurant area but a free shuttle is available.

Room Tip: If you drink alcohol upgrade to a Club room.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana M, Manager at Dusit Thani Hua Hin Hotel, responded to this review, January 3, 2013
Dear winnoSydneyAus

Thanks for your comments. We are pleased that you have enjoyed your stay at our resort albeit for only 2 nights.

The 'Bottoms Up Bonanza' offer with our buffet certainly is well received for diners who enjoyed unlimited wine and beer throughout the meal.

The shuttle service between the resort and Hua Hin township operates on the hour from 10a to 10p and on the half hour from Hua Hin back to the resort. It is priced at a very reasonable rate of 50 Baht per person per trip.

We hope we will have the pleasure of welcoming you back at Dusit Thani Hua Hin.

Thanks & regards

Diana
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Cookstown
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 12, 2012

I would like to say how wonderful our trip to this hotel was. We stayed for 16 nights in October and we had an amazing time. We stayed in a club room and I would recommend it to everyone to pay the extra to upgrade. We had a beautiful room with a balcony and seaview. The access to the club room was great as we were able to relax there at any time and enjoy the refreshments. We were very pleased with the friendliness and attentiveness of all the staff and especially Nopjaros in the clubroom and Diana. We ate every night in the hotel restaurants and they were all equally good with amazing food and service. We look forward to a return visit to this wonderful 5 star resort.
Bob and Reena N.Ireland

Room Tip: Upgrade to clubroom.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana M, Manager at Dusit Thani Hua Hin Hotel, responded to this review, January 3, 2013
Dear emlo

We are delighted to learn that you had a wonderful stay at Dusit Thani Hua Hin. Many of our guests have found the club facilities well worth the upgrade.

Thank you for your kind comments on the services received from K Nopjaros and it is my pleasure to be of service to you and our guests.

We look forward to the opportunity of welcoming you back at Dusit Thani Hua Hin.

Thanks & regards.

Diana
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Flintshire, United Kingdom
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed November 1, 2012

In February 2009, following a tour of Thailand, we stayed eight nights at this hotel and, although we have experienced some wonderful Asian hotels, we thought that we had landed in Heaven. We travelled into town each night to eat at the street restaurants and mix with the locals/tourists. This trip, at very short notice because it was an "offer" at a known to us hotel, was even better than in 2009, more so because we upgraded to the hotel "Club" class. For folk who take full advantage of these things "Club" is very good value for money but even for we, who do not drink a lot of alcohol nor eat fancy tit-bits, it was well worthwhile, with many very nice touches and nicities. Again, we ate in town and from experience chose Hui Hin Seafood Restaurant in the night market, which, too, has uped its quality/VFM. Brilliant holiday and lovely memories.

Room Tip: All rooms are good and overlooking sea/pool but by upgrading to Club, the rooms are bigger and on th...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana M, Manager at Dusit Thani Hua Hin Hotel, responded to this review, January 3, 2013
Dear Ian654

Thanks for your comments and we are delighted to learn that you had equated your stay at Dusit Thani Hua Hin to being 'landed in Heaven'.

Hua Hin is famous for fresh seafood at a reasonable price and we are pleased that you have taken the opportunity to sample various seafood in Hua Hin.

Our Club facilities are certainly very popular with our guests with many finding them 'value for money'.

We hope we will have the opportunity of welcoming you back to Dusit Thani Hua Hin.

Thanks & regards.

Diana
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Kristiansand, Norway
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed October 29, 2012

One becomes easily panegyric when writing a review for this hotel. And if one does, it's well deserved. The welcome is exceptional. Staff is very nice and polite. Our room was well equipped, clean and nice. We appreciate the fruit that was put into the room every day. The swimming pool was clean, and the lifeguards were very attentive.

The hotel is a bit outside the center of Hua Hin city, but the hourly shuttle bus makes it easy to get there. In fact it may help you organizing your day compared to staying in the city center.

The buffet breakfast is rather high priced. I don’t think anyone can eat food enough to defend that price. But the ala carte menu gives you the opportunity to choose otherwise according to your choice. And as long as I get my Khao Tom Moo Sap for breakfast, I’m more than satisfied.

One night we dined at The Restaurant, another at Rim Talay. When dining at a restaurant it is OK that the waiters are discretely present, but I also think it’s important to have an enjoyable and positive dialogue with the waiters. To get some information about the food and beverages, and have a little chat now and then.

At The Restaurant the person I think was the headwaiter, was very attentive and pleasant. He persuaded us to try a bottle of Thai wine, Monsoon Valley Colombard. Having very bad experiences with Thai wine, I was very skeptical. But the wine was surprisingly good. In fact it reminded me of an Italian Soave. Though it’s not the same grape, the reason may be that this Thai wine is produced in an Italian method of wine making. As the food was good as well, it became a pleasant evening.

At the Rim Talay the waiters were more reserved. Especially a female waiter appeared a bit arrogant or overbearing, which there with my company should be no reason for. But for me it caused the meal to be less relaxed and not as cheerful as I’d like it to be. The seafood however was very good.

In general it is my impression that employees in the service industry coming from Isan are quite similar to Swedish employees working here in Norway. The Isan people seems more pleasant and service minded compared to other Thais, as the Swedish people are the same compared to Norwegian employees.

By the fact that Hua Hin is the spot in Thailand with most sunny days during the year, this destination is a good choice. And the Dusit Thani hotel is highly recommendable.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Diana M, Manager at Dusit Thani Hua Hin Hotel, responded to this review, January 3, 2013
Dear Sirator

Thanks for your kind comments on the services and facilities at our resort.

At Dusit Thani Hua Hin, we strive to do our utmost to ensure the enjoyment of our guests. We are particularly pleased that you enjoyed the recommendation of a local wine by our staff.

We regret that one of our waitresses appeared to be unfriendly. We have highlighted the importance of 'friendly service with a smile' to our waitering staff.

We look forward to the opportunity of welcoming you back to Dusit Thani Hua Hin.

Thanks & regards.

Diana
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Hillingdon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 29, 2012

Luxury all the way, beautfull decor, very clean rooms, and the view from the balcony was picturesque, The staff are excellent, we stayed 9 nights and will go back.
I would recommend that you get the shuttle bus into Hua Hin ( it costs 50 bhts each, a fare price ) and go to the night market for your evening meal, it is a lot cheaper to eat there and the food is excellent, the Hotel prices are the same as you would have to pay in any main town in England.
The only thing that i did not like was the taxi service from the hotel, they call it a limo service to over charge, I booked a limo to go to Cha Am to see some friends, and my wife and myseft had to travel in a bus ( i do not class that as a limo ) and it cost 700 bhts payable before you go. When we were ready to return we got a local taxi, and it cost 300 bhts, less than half price, The cost of a any taxi from Cha Am town centre to Hau Hin town centre is 500 bhts.
I believe that the Limo service is not run by the Dusit, but by a seperate contractor.

Room Tip: Don't ask for a garden view, there aren't any, they are all sea view
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana M, Manager at Dusit Thani Hua Hin Hotel, responded to this review, January 3, 2013
Dear grandadron51

Thank you for your comments and we are pleased that you had a wonderful holiday at our resort.

As our guests safety is of paramount concern, Dusit Thani Hua Hin has, for several years, contracted Bangkok Limousine to operate safe and reliable limousine and transfer services on behalf of the hotel. By doing so, we can be confident that we are offering properly insured and maintained vehicles, driven by properly trained and responsible drivers who are conscious of their passenger's welfare.

We look forward to welcoming you back at our resort.

Thanks & regards

Diana
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Additional Information about Dusit Thani Hua Hin Hotel

Address: 1349 Petchkasem Road, Hua Hin 76120, Thailand
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Hua Hin
#5 Top resorts Hotel in Hua Hin
#9 On the Beach Hotel in Hua Hin
#10 Romantic Hotel in Hua Hin
#11 Luxury Hotel in Hua Hin
#11 Family Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Dusit Thani Hua Hin Hotel 4.5*
Number of rooms: 296
Official Description (provided by the hotel):
Dusit Thani Hua Hin hotel occupies a special place within a region known for its spectacular natural beauty along the west coast of the Gulf of Thailand. The coastal town of Hua Hin retains the serene Thai charm that has captured the aristocratic imagination and made it a favoured summer retreat for the Thai Royalty since 1920’s. Conveniently located just 2.5 hours from Bangkok by car, its fine sandy beach, superb tropical climate and lush greenery provide the ideal luxury resort atmosphere. Commanding an unspoilt beachfront location, the spectacular Dusit Thani Hua Hin hotel combines sumptuous comfort with wondrous classic traditional style. An ornamental lake, lily pond and tropical gardens flank a magnificent swimming pool. For guests desiring a self-contained resort the luxury hotel provides well-appointed guest rooms, a range of dining and entertainment options, and a variety of sports and recreational facilities including water sports, tennis and squash courts, fitness centre and a horse riding track, plus the tranquil Devarana Spa, Hua Hin for ultimate pampering. With its legendary events and pampering service, the Dusit Thani Hua Hin hotel has been accorded a reputation as the Thai beach resort of choice for Thai aristocracy. ... more   less 
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Also Known As:
Dusit Thani Hua Hin Resort

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