I made a reservation at this hotel based off the pick/recommendation of Lonely Planet who had stated it was one of the better hotels in Hat Yai. What a joke!!! This hotel is a dump, a real dump. I had called and made a recommendation for a single standard room and checked in. The standard room was 895 baht and the deluxe was 1395.They asked for a 500 baht deposit for the "room key". I made my way to the elevator and right away saw that I was not going to be happy. The elevator doors kept closing on me before I could even get my bags into the elevator and the carpeting in the elevator appeared so soiled that it had never been cleaned.
I got off on the 6th floor and immediately was confronted with the most dirty and filthy hallway of any hotel I'd ever seen. The carpeting in the hallway had dirt everywhere, stains and the walls were also filthy. No or little hallway lighting. I tried the room card and it wouldn't work. The cleaning lady came over and she tried it (room 608 on the card) and she couldn't get it to work either. She also tried 609 and 606 and the card wouldn't work. She called down and they told her to have me come back down for a new card.
I had checked out several of the rooms which were open and knew right away I wasn't going to stay in any of the rooms on that wing of the hotel; they were absolutely filthy inside and I saw bugs crawling in the hallway and one room.
I went down to the front desk and told them I refused to stay in that wing because of how dirty and filthy it was. They said, oh you can pay more and stay in the other wing and the rooms are very clean. I said, wait a minute, you're saying that for 895 people have to pay for a room that is dirty but if they pay 500 baht more, they get a clean room. So I paid the extra (they now wanted another 1000 baht for a different key card).
The deluxe room was bigger and much cleaner, although I did see that the television screen hadn't been cleaned in weeks (I wrote clean me on it) and if you looked under the hot water tray and coffee cup trays, they hadn't been dusted there either as there was a thick layer of dirt/dust underneath. Bottom line, I wouldn't recommend this hotel at all. Breakfast is not included either (they charge 140 baht for breakfast). It's just a very dirty hotel. Oh, and in the lobby, if you look up at the ceiling, there are all these dirt cobwebs everywhere. This hotel really needs a thorough cleaning.
Upon showering, I had no hot water in shower. And the bath was absolutely disgusting. The shower curtain had black soap mold all over the bottom about 8" from bottome on up of the curtain and appeared to have never been cleaned. Also, when I checked into the room, the safe was closed and locked; I called the front desk to get someone to come up and unlock it and it took 4 calls and the guy never could get it fixed. WiFi is not free; I had been told it was free in the lobby but it isn't; you must buy a wifi card.
Dirty, dirty, dirty hotel. I would never even consider staying at this hotel. I've stayed in many hotels in Thailand and all have always been very clean, except for this hotel.
- Also Known As:
- Regency Hotel Hat Yai
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